Dell Precision 5510 issues



  • Hello Guys,
    I am having problems getting a Dell Precision 5510 into inventory. It uses a Thunderbolt Ethernet connector which is one oddity with this Laptop. It says there is an error has been detected! cannot find disk on system (getHardDisk.) Args Passed:
    I tried updating the bzImage but it does not seem to have changed my Kernel Version in fog itself. I am running Version 1.3.0-RC-1 and bzImage 4.6.4
    Thanks in advance.


  • Moderator

    @Andrew134 I’m glad yo have it worked out.

    FWIW: By default the P5510s are in uefi mode and has secure boot enabled. You can leave the P5510s in uefi mode if you disable secure boot (required for everything uefi that will be imaged by FOG) and send the uefi iPXE menu kernel to the uefi system “ipxe.efi” this is mandatory for all uefi systems not just the 5510.



  • @george1421 I think I may have figured it out now.

    I had to go into the BIOS and switch the Dell to Legacy boot options. I assumed it was ok because I was getting the menu to come up that shows all my fog options, normally I would never see the fog menu if it was not going to just work. For anyone whom may be looking for answers for this same issue, it was under Settings > General > Boot Sequence > Legacy in the Boot List Options box.

    Thank you very much for the help George!


  • Moderator

    Duh, I just reread your OP and FOG can’t find the hard drive not the nic.

    Lets manually register this P5510 with FOG.

    Then setup a debug deploy to this system. When you setup the deploy make sure the debug checkbox is selected.

    PXE boot the target computer, it should load the FOS engine right away.

    After a few key presses you should be dropped to a command prompt.

    from there lets key in lsblk and see what the FOS engine is seeing for the local storage disk.


  • Moderator

    I wonder if this network adapter is being seeing as/akin to a usb network adapter??

    It’s also highly possible that the linux kernel itself does not support this network adapter.

    From personal experience with the 5510s, make sure you have the latest firmware installed. The early ones produced around Jul 2016 were a bit buggy to say the least. If I remember correctly those systems pxe booted into FOG without issue, maybe Dell changed their hardware build since then.



  • @george1421 I had placed the files in the wrong place before so thank you. However, the issue still persists even with the updated Kernal. Any ideas what may be going on?


  • Moderator

    @Andrew134 Sorry I should have included the path on the FOG server

    /var/www/html/fog/service/ipxe



  • @george1421 Where do I put the files? Maybe I placed them in the wrong area


  • Moderator

    That bzImage version looks suspiciously low. The current bzImage is 4.9.0. You should be able to update the kernel versions from the fog configuration page or

    wget  https://fogproject.org/kernels/bzImage
    wget  https://fogproject.org/kernels/bzImage32
    

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