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Error Returned: Reattempting to update database...Failed

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  • T
    Tom Elliott @ttrammell
    last edited by Jul 28, 2016, 1:52 PM

    @ttrammell https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

    T 2 Replies Last reply Jul 28, 2016, 2:28 PM Reply Quote 3
    • T
      ttrammell @Tom Elliott
      last edited by ttrammell Jul 28, 2016, 9:27 AM Jul 28, 2016, 2:28 PM

      … and it hit me like a freight truck.

      The network admin recently implemented a new stateful firewall and it is also blocking internal ports.

      I’ll get him to add exceptions to the rule and see if that fixes it.


      That was not the issue. I will head back and try the FTP troubleshooting guide you posted.

      Yes, I really did just ask that question and I am only /slightly/ ashamed of it.

      1 Reply Last reply Reply Quote 0
      • J
        Jason Shoemake
        last edited by Jul 28, 2016, 3:04 PM

        I’m having the same error message when updating an image. The image appears to get stuck in the dev folder. Running through the ftp fixes in the wiki did nothing for me. On a side note I had a similar issue with RC1, appeared to be fixed in RC2 or RC3. Attempting to upload the image as new at the moment.

        1 Reply Last reply Reply Quote 0
        • R
          Raymond Bell Testers
          last edited by Jul 28, 2016, 3:10 PM

          Same issue here with Release RC-3 r5941
          Upload image fails with same errors as ttrammell

          Raymond Bell
          WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

          T 1 Reply Last reply Jul 28, 2016, 4:13 PM Reply Quote 0
          • T
            ttrammell @Tom Elliott
            last edited by Jul 28, 2016, 4:01 PM

            @Tom-Elliott said in Error Returned: Reattempting to update database...Failed:

            @ttrammell https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

            It was sudo passwd fog that saved the day as everything else had the same credentials - don’t know how passwd was changed in the first place (I probably had something to do with it). It works now, thank you.

            Yes, I really did just ask that question and I am only /slightly/ ashamed of it.

            1 Reply Last reply Reply Quote 0
            • T
              ttrammell @Raymond Bell
              last edited by Jul 28, 2016, 4:13 PM

              @Raymond-Bell I would say take a look at what @Tom-Elliott posted :https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

              and just double-check EVERYTHING. Because it turned out the local user on the server is what was my problem because the passwd fog didn’t match my Storage Node or my TFTP Server settings - after changing that, it was fixed.

              Yes, I really did just ask that question and I am only /slightly/ ashamed of it.

              R 1 Reply Last reply Jul 28, 2016, 4:57 PM Reply Quote 0
              • R
                Raymond Bell Testers @ttrammell
                last edited by Jul 28, 2016, 4:57 PM

                @ttrammell said in Error Returned: Reattempting to update database...Failed:

                @Raymond-Bell I would say take a look at what @Tom-Elliott posted :https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

                and just double-check EVERYTHING. Because it turned out the local user on the server is what was my problem because the passwd fog didn’t match my Storage Node or my TFTP Server settings - after changing that, it was fixed.

                This is not the case in my issue that was one of the first things i checked…

                This only happens when Capturing a image that already exists,
                If i create a new image and capture to it everything works fine…

                Raymond Bell
                WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

                T 1 Reply Last reply Jul 28, 2016, 5:30 PM Reply Quote 0
                • T
                  Tom Elliott @Raymond Bell
                  last edited by Jul 28, 2016, 5:30 PM

                  @Raymond-Bell Make sure ownership (chmod 777 -R /images) is correct please.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  R 1 Reply Last reply Jul 28, 2016, 5:33 PM Reply Quote 0
                  • R
                    Raymond Bell Testers @Tom Elliott
                    last edited by Jul 28, 2016, 5:33 PM

                    @Tom-Elliott said in Error Returned: Reattempting to update database...Failed:

                    @Raymond-Bell Make sure ownership (chmod 777 -R /images) is correct please.

                    Yes it is 777

                    Raymond Bell
                    WiKi: https://wiki.fogproject.org/wiki/index.php/Main_Page

                    1 Reply Last reply Reply Quote 0
                    • T
                      Tom Elliott
                      last edited by Jul 28, 2016, 5:36 PM

                      Can you show us the logs verbatim then? You’re not seeing the exact same error if it’s not saying ‘ftp_login incorrect’

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      1 Reply Last reply Reply Quote 0
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