FOG Client error

[TreyBentley]

@Wayne-Workman said in FOG Client error:

@TreyBentley make sure you set the fog address in the installer when installing. Leave the web root as default.

Failing to have these set correctly will produce the above described error.

I did and I have confirmed, time and time and time again. That’s why I said something…
My current theory is Firewall on the server side. I’m testing that theory now.

[Wayne Workman]

@TreyBentley the fog server address can be just an ip, or the host name of the server. This is not a web address, it’s just the server address.

[TreyBentley]

@Wayne-Workman said in FOG Client error:

I did and I have confirmed, time and time and time again. That’s why I said something…
My current theory is Firewall on the server side. I’m testing that theory now.

Theory blown. I disabled the firewall on both the server and client as well as yet again confirmed the server IP address. Still…same message. I’m open to suggestions…

[Joe Schmitt]

The client uses port 80. Unless you’re blocking all web traffic it’s safe to assume no port issues. Can you post a screenshot of what you enter into the MSI? (the configuration page with the server address and webroot). I just want to double check everything is being entered properly (this is the usual suspect).

[TreyBentley]

@Jbob

…And I’ve officially hi-jacked this thread.

[Tom Elliott]

@TreyBentley does the CA certificate reside under /opt/fog/snapins/ssl?

[TreyBentley]

@Tom-Elliott
Seems to. I have:

ls -Za /opt/fog/snapins/ssl/

drwxrwxr-x. fog apache unconfined_u:object_r:usr_t:s0   .
drwxrwxr-x. fog apache unconfined_u:object_r:usr_t:s0   ..
drwxrwxr-x. fog apache unconfined_u:object_r:usr_t:s0   CA
-rwxrwxr-x. fog apache unconfined_u:object_r:usr_t:s0   fog.csr
-rwxrwxr-x. fog apache unconfined_u:object_r:usr_t:s0   .srvprivate.key

and
ls -Za /opt/fog/snapins/ssl/CA

drwxrwxr-x. fog apache unconfined_u:object_r:usr_t:s0   .
drwxrwxr-x. fog apache unconfined_u:object_r:usr_t:s0   ..
-rwxrwxr-x. fog apache unconfined_u:object_r:usr_t:s0   .fogCA.key
-rwxrwxr-x. fog apache unconfined_u:object_r:usr_t:s0   .fogCA.pem
-rwxrwxr-x. fog apache unconfined_u:object_r:usr_t:s0   .srl

[Tom Elliott]

Is selinux running?

[TreyBentley]

@Tom-Elliott
Not right now; I’ve ran setenforce 0 for troubleshooting purposes for this and some other issues.

[Tom Elliott]

@TreyBentley Can you hit me on chat here?

[Wayne Workman]

@TreyBentley do basic network troubleshooting. Ping the server from the host. Attempt to download the ca in a browser from the host. I’m on cellular right now, you should be able to find examples in the forums.

[Tom Elliott]

@Wayne-Workman I remoted in and we found this was due to any webpage requiring ad auth to access. As that access was not granted it couldn’t download the file.