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Unable to set default printer

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  • J
    joshuaparker
    last edited by Mar 29, 2016, 4:02 PM

    0_1459267330356_fog_user.log

    W T 2 Replies Last reply Mar 29, 2016, 7:49 PM Reply Quote 0
    • W
      Wayne Workman @joshuaparker
      last edited by Mar 29, 2016, 7:49 PM

      @joshuaparker Thanks for posting the file and making us aware of the issue. The devs will get this sorted out when they can.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
      Daily Clean Installation Results:
      https://fogtesting.fogproject.us/
      FOG Reporting:
      https://fog-external-reporting-results.fogproject.us/

      1 Reply Last reply Reply Quote 0
      • T
        Tom Elliott @joshuaparker
        last edited by Apr 15, 2016, 11:08 AM

        @joshuaparker Is this still happening even on newer updates?

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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        • T
          Tom Elliott
          last edited by Apr 18, 2016, 4:02 PM

          And I ask again.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          J 1 Reply Last reply Apr 18, 2016, 8:52 PM Reply Quote 0
          • J
            joshuaparker @Tom Elliott
            last edited by Apr 18, 2016, 8:52 PM

            @Tom-Elliott sorry for the delay, will update and see if issue still persists.

            1 Reply Last reply Reply Quote 0
            • J
              joshuaparker
              last edited by Apr 18, 2016, 9:48 PM

              Updated to 7202, removed all printers from the test machine. Fog added the printers but still does not set the default.

              1 Reply Last reply Reply Quote 0
              • J
                joshuaparker
                last edited by Apr 18, 2016, 9:54 PM

                0_1461016486872_fog_user.log

                1 Reply Last reply Reply Quote 0
                • J
                  Joe Schmitt Senior Developer
                  last edited by Apr 18, 2016, 10:10 PM

                  I remoted into @joshuaparker 's system and found the issue. Its a bug with the v0.9.12’s ability to match network printers to WMI objects (basically, the client couldn’t link the printer name to the actual printer on the computer). The next version of the client will fix this.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  1 Reply Last reply Reply Quote 1
                  • J
                    Joe Schmitt Senior Developer
                    last edited by Apr 28, 2016, 2:10 PM

                    @joshuaparker v0.10 fixes this issue, when it is released can you confirm?

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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                    • T
                      Tom Elliott
                      last edited by Apr 29, 2016, 11:13 PM

                      Bump? I think this is fixed as well, but a confirmation would be extremely useful please.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                      • J
                        joshuaparker
                        last edited by May 3, 2016, 4:16 PM

                        Sorry for the delay, updated to 7462 today and when attempting to update client on test machine i get an unable to install CA certificate error.

                        0_1462292214209_upload-fd520e16-0b79-4e0f-a081-66a8342e2750

                        1 Reply Last reply Reply Quote 0
                        • J
                          Joe Schmitt Senior Developer
                          last edited by Joe Schmitt May 3, 2016, 11:12 AM May 3, 2016, 5:11 PM

                          @joshuaparker If you update, v0.10.5 should fix this issue. Windows XP support was added to ensure maximum compatibility on all Windows installations.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          J 1 Reply Last reply May 3, 2016, 7:21 PM Reply Quote 0
                          • J
                            joshuaparker @Joe Schmitt
                            last edited by May 3, 2016, 7:21 PM

                            @Jbob Updated to v0.10.5, install worked fine. Client now sets default printer but it is not the correct printer.
                            0_1462303243091_upload-b055f2c7-2ffc-4c80-8d98-91488e103f46
                            0_1462303259087_upload-ad57e860-e911-4543-8d7f-cb72df5227c3

                            T 1 Reply Last reply May 3, 2016, 8:11 PM Reply Quote 0
                            • J
                              Joe Schmitt Senior Developer
                              last edited by May 3, 2016, 7:23 PM

                              @joshuaparker Well that’s progress I suppose. Can you paste the content of C:\Program Files (x86)\FOG\settings.json here (feel free to strip our your server address if you feel the need to).

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              J 1 Reply Last reply May 3, 2016, 7:33 PM Reply Quote 0
                              • J
                                joshuaparker @Joe Schmitt
                                last edited by May 3, 2016, 7:33 PM

                                @Jbob
                                {
                                “HTTPS”: “0”,
                                “Tray”: “1”,
                                “Server”: “10.12.47.50”,
                                “WebRoot”: “/fog”,
                                “Version”: “0.10.5”,
                                “Company”: “FOG”,
                                “RootLog”: “1”,
                                “server-version”: “7470”,
                                “alo-time”: “”\\wiwa207t\WI Accounts Payable"",
                                “gracePeriod”: “60”,
                                “Sleep”: “126”
                                }

                                1 Reply Last reply Reply Quote 0
                                • J
                                  Joe Schmitt Senior Developer
                                  last edited by May 3, 2016, 7:38 PM

                                  @joshuaparker Bug confirmed and patched. You’ll need to wait for the next client release to receive the fix.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  1 Reply Last reply Reply Quote 0
                                  • T
                                    Tom Elliott @joshuaparker
                                    last edited by Tom Elliott May 3, 2016, 2:20 PM May 3, 2016, 8:11 PM

                                    @joshuaparker Why are the printer names stored in the form "\\blah\blah" (Not the slashes but the single/double quotes)?

                                    You can just name them properly.

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    J 1 Reply Last reply May 3, 2016, 9:55 PM Reply Quote 0
                                    • J
                                      joshuaparker @Tom Elliott
                                      last edited by joshuaparker May 3, 2016, 3:56 PM May 3, 2016, 9:55 PM

                                      @Tom-Elliott removed all printers and recreated 4 of them. Client continues to install original 6 printers and set incorrect default.
                                      0_1462312556089_upload-c07fdfb1-fc2f-41db-9b2d-cfbaaba363ee

                                      T 2 Replies Last reply May 3, 2016, 9:56 PM Reply Quote 0
                                      • T
                                        Tom Elliott @joshuaparker
                                        last edited by May 3, 2016, 9:56 PM

                                        @joshuaparker join.me?

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        1 Reply Last reply Reply Quote 0
                                        • T
                                          Tom Elliott
                                          last edited by May 3, 2016, 11:09 PM

                                          @Jbob I know you’re busy this week and @joshuaparker is aware too.

                                          Here’s some of my findings:
                                          Default Printer’s do not work right now. Neither (it appears) does removing printers.
                                          Removing will, or so it seems, remove the icon, but the printer still exists under the HKEY_CURRENT_USER->Printers->Connections
                                          (Maybe if you remove manually the definitions don’t go away until you log off/ log back on – didn’t get to test that aspect)
                                          I can’t tell what printer it decides to initially set as default, and in some cases the default might accidentally be set correctly. I don’t know if this is specific to network printers, or all printers, either. I was only able to test with network printers.
                                          Updating the default printer, though, doesn’t have any affect on the host. It will cycle the printers assigned and if they exist, will just say “already exists”, but it never shows anything about specifying if it should change/update/unset default printers (Or maybe that just isn’t logged?)

                                          Of note, 7470 was the version in question, and he’s currently using the 0.10.6-RC file you provided earlier. These findings are with that Client and version of the OS.

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          1 Reply Last reply Reply Quote 0
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