Solved Unable to set default printer

[Wayne Workman]

Can you give us this file? C:\Users\<username>\fog_user.log

Also, I’ve moved this to bug reports.

[joshuaparker]

0_1459267330356_fog_user.log

[Wayne Workman]

@joshuaparker Thanks for posting the file and making us aware of the issue. The devs will get this sorted out when they can.

[Tom Elliott]

@joshuaparker Is this still happening even on newer updates?

[Tom Elliott]

And I ask again.

[joshuaparker]

@Tom-Elliott sorry for the delay, will update and see if issue still persists.

[joshuaparker]

Updated to 7202, removed all printers from the test machine. Fog added the printers but still does not set the default.

[joshuaparker]

0_1461016486872_fog_user.log

[Joe Schmitt]

I remoted into @joshuaparker 's system and found the issue. Its a bug with the v0.9.12’s ability to match network printers to WMI objects (basically, the client couldn’t link the printer name to the actual printer on the computer). The next version of the client will fix this.

[Joe Schmitt]

@joshuaparker v0.10 fixes this issue, when it is released can you confirm?

[Tom Elliott]

Bump? I think this is fixed as well, but a confirmation would be extremely useful please.

[joshuaparker]

Sorry for the delay, updated to 7462 today and when attempting to update client on test machine i get an unable to install CA certificate error.

[Joe Schmitt]

@joshuaparker If you update, v0.10.5 should fix this issue. Windows XP support was added to ensure maximum compatibility on all Windows installations.

[joshuaparker]

@Jbob Updated to v0.10.5, install worked fine. Client now sets default printer but it is not the correct printer.

[Joe Schmitt]

@joshuaparker Well that’s progress I suppose. Can you paste the content of C:\Program Files (x86)\FOG\settings.json here (feel free to strip our your server address if you feel the need to).

[joshuaparker]

@Jbob
{
“HTTPS”: “0”,
“Tray”: “1”,
“Server”: “10.12.47.50”,
“WebRoot”: “/fog”,
“Version”: “0.10.5”,
“Company”: “FOG”,
“RootLog”: “1”,
“server-version”: “7470”,
“alo-time”: “”\\wiwa207t\WI Accounts Payable"",
“gracePeriod”: “60”,
“Sleep”: “126”
}

[Joe Schmitt]

@joshuaparker Bug confirmed and patched. You’ll need to wait for the next client release to receive the fix.

[Tom Elliott]

@joshuaparker Why are the printer names stored in the form "\\blah\blah" (Not the slashes but the single/double quotes)?

You can just name them properly.

[joshuaparker]

@Tom-Elliott removed all printers and recreated 4 of them. Client continues to install original 6 printers and set incorrect default.

[Tom Elliott]

@joshuaparker join.me?