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    [git 5736] FOGTray no longer starts up

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    • B
      Brian David
      last edited by

      Yes. That is the first thing I do after installation.

      1 Reply Last reply Reply Quote 0
      • J
        Joe Schmitt Senior Developer
        last edited by

        Can you check if a “FOGUserService” process is running when you log in?

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        B 1 Reply Last reply Reply Quote 0
        • B
          Brian David @Joe Schmitt
          last edited by

          @Jbob Sorry it took a while to get back to you, I usually have the middle of the week off.

          Okay, I looked for the user service and found some strange things:

          1. On the Windows 7 machine, 3 instances of FOGUserService.exe show up under the Processes tab (but not under Applications or Services). However, the last activity I see in the user service log is from Dec. 13th, so it doesn’t appear to be currently running.

          2. On the Windows 8 machine, I do not see FOGUserService anywhere (except the Startup tab, of course). Similar to the Win 7 machine, this one has no activity in the log since Dec. 13th.

          I know I did do a git pull on that day, but I couldn’t tell you from what version to what version. The last time I did a pull was on Monday.

          B 1 Reply Last reply Reply Quote 0
          • B
            Brian David @Brian David
            last edited by

            Okay, I jumped the gun on my earlier post; the FOG User Service IS updating the log on the Windows 7 machine, so it does seem to be running even though the tray icon is still not showing up.

            The Win 8 machine does not seem to be running the user service at all.

            Tom ElliottT 1 Reply Last reply Reply Quote 0
            • Tom ElliottT
              Tom Elliott @Brian David
              last edited by

              @Brian-David Did you remove the legacy service fully before installing 0.9.9?

              Is the Program Files\Startup\tray.exe shortcut still there?

              I think you can check in:

              c:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              B 1 Reply Last reply Reply Quote 0
              • B
                Brian David @Tom Elliott
                last edited by

                @Tom-Elliott I did remove the legacy service fully. The new client had been working fine up until I upgraded from 0.9.7 to 0.9.9. It was at that point that these issues started popping up.

                The shortcuts in the Startup folder were indeed not there on either machine. I put them in manually, but this has not fixed the issue; FOGTray.exe is still not starting up.

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                • J
                  Joe Schmitt Senior Developer
                  last edited by

                  @Brian-David that shortcut should not exist. FOGUserService is responsible for starting the tray. What is the registry value of

                  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\FOG\Tray If you are on a 32 bit system, remove the Wow6432Node.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  B 1 Reply Last reply Reply Quote 0
                  • B
                    Brian David @Joe Schmitt
                    last edited by

                    @Jbob I don’t see a ‘Tray’ key under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\FOG. All I see is ‘gracePeriod’ and ‘Sleep’.

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                    • J
                      Joe Schmitt Senior Developer
                      last edited by

                      @Brian-David that indicates you have an incomplete installation. When you get time if you can send me a chat with a teamviewer session I may be able to help.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      B 1 Reply Last reply Reply Quote 0
                      • B
                        Brian David @Joe Schmitt
                        last edited by

                        This turned out to be our anti-virus program blocking the FOG executables. I really should have checked that first.

                        This can be marked as solved.

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