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    Some clients disappear from web interface but are still present in databse

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    • Matthieu JacquartM
      Matthieu Jacquart
      last edited by

      It’s not the first time svn version do this to me, but sometimes computer doesn’t appear any more in the web interface. fog.log give me “Middleware::Communication Unknown Response: Invalid Host”, but when I search in database, client exist !
      If I try to make a quick registration, client appear in web interface as new client (name = mac address), but if I try to rename it I’ve a message “client already exist” !

      It’s problematic, I have 5 or 6 clients who have disappear this morning, I had to suppress them from the database and then recreate them, not convenient at all…

      Other problem, I made a group with all clients (around 320), and each time I look at the membership, some clients are not anymore in this group whereas I add them the first time…

      Thanks
      Matthieu

      Fog 1.5.9.138
      Debian 11
      Vmware ESXi

      1 Reply Last reply Reply Quote 0
      • Matthieu JacquartM
        Matthieu Jacquart
        last edited by

        Moreover, some clients “lost” services : I check all services and few days after, one or more services are missing…
        I suppose it’s a bug due to my database, any idea ?
        Can I force fog to check database ?

        Thanks

        Fog 1.5.9.138
        Debian 11
        Vmware ESXi

        1 Reply Last reply Reply Quote 0
        • T
          tmerrick
          last edited by

          I am seeing the same thing on 4493 on Red Hat 6. Random deactivations or even complete deregistration of clients. I had 49 in one classroom and now it is only showing 47. This started happening sometime after 4266 and has been randomly failing since then.

          1 Reply Last reply Reply Quote 0
          • Tom ElliottT
            Tom Elliott
            last edited by

            Do you by chance know exactly what svn or git revision this started occurring?

            Does anybody know the particular circumstances to what is happening to cause this? (I think you understand what I mean by this, if not please ask for clarification. – EG. Host reboots, and when it checks in, or everytime it does this sequence?)

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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            • Tom ElliottT
              Tom Elliott
              last edited by

              Also, what revision of fog?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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              • Tom ElliottT
                Tom Elliott
                last edited by

                Okay,

                I believe I found the issue. This issue would not occur with the new client, it could only occur due to a miss-logic and the Legacy Client.

                Please update and let me know when/if you can?

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                1 Reply Last reply Reply Quote 1
                • Matthieu JacquartM
                  Matthieu Jacquart
                  last edited by

                  Ok thanks

                  For me it happens on computers with new client and on computers with old client.

                  I’ll update fog and the client and see

                  Fog 1.5.9.138
                  Debian 11
                  Vmware ESXi

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                  • T
                    tmerrick
                    last edited by tmerrick

                    All of mine are new clients. I will check again next Wednesday. I first saw this during multicast setup under group, but the last few have not been touched for awhile and just seem to disappear. I have a local program and I had to set it to ignore host entries with null names.

                    1 Reply Last reply Reply Quote 0
                    • C
                      Claude Girard
                      last edited by

                      After update problem remain.
                      Rev 4586

                      • create new group
                      • include 23 computers in group
                      • modify for group: active directory, services.

                      Some computers have no service enabled, some have a few services enabled.
                      Modifiy again group - services.
                      some computers dissapeared from group
                      Delete all computers in group.
                      Group is empty but in info says 2 members.
                      Must delete group to restart.

                      Same with snapins.
                      I ran all snapins task for a computer.
                      In snapin tasks list, I see 4 snapins, but computer has only 3. The last has no name.
                      In database, snapinassoc table link computer to snapin numbered 52, but in snapins table, 52 doesn’t exist.

                      So how can we verify database consistency ?

                      Thanks
                      CG

                      Tom ElliottT 1 Reply Last reply Reply Quote 0
                      • Tom ElliottT
                        Tom Elliott @Claude Girard
                        last edited by

                        @Claude-Girard Thank you for this information. I’ve FINALLY been able to replicate the issue and I believe this to be fixed properly now.

                        Please update and let me know.

                        This was a VERY specific set of circumstances, so I much appreciate the “exact” steps to replicate this. I suppose I was lucky to even be able to see the problem first hand finally.

                        Thank you.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        C 1 Reply Last reply Reply Quote 0
                        • Matthieu JacquartM
                          Matthieu Jacquart
                          last edited by

                          Sincerely I don’t know, I created groups and put my pc in, I select services and after this sometime it randomly change… But no problems on groups who have been reinstalled long time ago, just bug on newly installed computers.
                          One possibility is that I’ve got several group with different computers, but I additionally create an group containing all computers ?

                          Fog 1.5.9.138
                          Debian 11
                          Vmware ESXi

                          Tom ElliottT 1 Reply Last reply Reply Quote 0
                          • Tom ElliottT
                            Tom Elliott @Matthieu Jacquart
                            last edited by

                            @Matthieu-Jacquart What I’m saying is I was able to verify the issue, though it was very difficult to get to that point. If you do an update (git pull/svn up – however you do it) you should see things functional again.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                            • Matthieu JacquartM
                              Matthieu Jacquart
                              last edited by

                              I’ve just made the update, but I still have computers who are in database but not in host or group management…

                              Fog 1.5.9.138
                              Debian 11
                              Vmware ESXi

                              C 1 Reply Last reply Reply Quote 0
                              • C
                                Claude Girard @Matthieu Jacquart
                                last edited by

                                @Matthieu-Jacquart You must clean database before testing again.
                                Delete bad hosts with phpmyadmin, and make new tests.
                                I can’t try today but i Will tomorrow

                                Matthieu tu es Français ?

                                1 Reply Last reply Reply Quote 0
                                • Matthieu JacquartM
                                  Matthieu Jacquart
                                  last edited by

                                  Oui français,
                                  Toi aussi je m’en doutais avec ton pseudo 🙂
                                  Je teste ça demain, de supprimer les hôtes récalcitrants 😉

                                  Fog 1.5.9.138
                                  Debian 11
                                  Vmware ESXi

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                                  • C
                                    Claude Girard @Tom Elliott
                                    last edited by

                                    @Tom-Elliott IT seems to be ok for me, after several tests with computers in a group with different options in service or active directory or snapins, and after modifiyng them by group, I don’t see anymore strange things 🙂

                                    Thank you

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                                    • Tom ElliottT
                                      Tom Elliott
                                      last edited by

                                      We have finally found the actual issue in hand with this. It was damn near impossible to replicate but @jbob did figure the exact issue…completely by accident. Regardless of how it was found, it is now 100% and truly fixed. It was specific to invalid macs but very hard to explain with understanding. Just know we did find it and we have patched it. As well as a few other bugs and enhancements. Hopefully you all will be much happier.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      1 Reply Last reply Reply Quote 1
                                      • Matthieu JacquartM
                                        Matthieu Jacquart
                                        last edited by Matthieu Jacquart

                                        I’m sorry but after upgrade, it’s worst than last week…
                                        This morning I modify some groups, and after that at least 10 pc disappear from web interface, but were still in database.
                                        And since svn 4010, I lost around half computer : 170 in web interface, 315 in database.
                                        I’m a little frightened…

                                        Fog 1.5.9.138
                                        Debian 11
                                        Vmware ESXi

                                        Tom ElliottT 1 Reply Last reply Reply Quote 0
                                        • Tom ElliottT
                                          Tom Elliott @Matthieu Jacquart
                                          last edited by

                                          @Matthieu-Jacquart What are the exact things that cause the deletion?

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          Matthieu JacquartM 1 Reply Last reply Reply Quote 0
                                          • Matthieu JacquartM
                                            Matthieu Jacquart @Tom Elliott
                                            last edited by Matthieu Jacquart

                                            @Tom-Elliott Chat with Jbob :

                                            I can’t be sure, but my impression is : this morning after the week-end patch, some hosts disappear if I made modifications on their own groups. But since svn 4010, hosts disappear (and very quickly…) from all groups, without modifications made
                                            

                                            Fog 1.5.9.138
                                            Debian 11
                                            Vmware ESXi

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