• Recent
    • Unsolved
    • Tags
    • Popular
    • Users
    • Groups
    • Search
    • Register
    • Login

    kernel panic when imaging

    Scheduled Pinned Locked Moved Solved
    FOG Problems
    2
    9
    944
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • T
      tlehrian
      last edited by

      I’m trying to image a computer that we fixed (replaced several components), but halfway through the imaging process I get a kernel panic, like the following:
      IMG_1809.jpg
      Closeup of text:
      IMG_1810.jpg
      I’m not sure whether the cause is hardware or on the fog server side.

      Imaging HP Z2 G4
      Fog version 1.5.10
      bzImage and bzImage32 are both on version 6.1.63 (I originally tried the stock 5.15.93 but upgraded in case that was the issue).

      Any ideas?

      1 Reply Last reply Reply Quote 0
      • george1421G
        george1421 Moderator @tlehrian
        last edited by george1421

        @tlehrian It is surely a hardware issue. The error message is not detailed enough to point at one thing unfortunately.

        So lets start with the basics:
        What I can glean from the error message is that this computer is using firmware version 1.01. Firmware 01.08.08 Rev.A was released on 21-Nov-23. I would start by updating the firmware.

        If that doesn’t solve it then, swap memory with the working computer.

        If that doesn’t solve it then, remove all non-essential hardware cards.

        If that doesn’t solve it then download the 5.15.x version of the linux kernel for FOG. Edit: I see now that you were at 5.15 and then upgraded. So this isn’t the issue.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

        george1421G T 2 Replies Last reply Reply Quote 0
        • T
          tlehrian
          last edited by

          I’m in the process of trying to deploy the same image on another computer with known good hardware to try to rule out any issues with the image itself.

          1 Reply Last reply Reply Quote 0
          • T
            tlehrian
            last edited by

            A successful deploy of this image on another computer indicates that it is not an issue with the image itself or with our server.

            Any ideas what the cryptic messaging is saying? Which hardware caused this?

            Thanks
            Tim

            george1421G 1 Reply Last reply Reply Quote 0
            • george1421G
              george1421 Moderator @tlehrian
              last edited by george1421

              @tlehrian It is surely a hardware issue. The error message is not detailed enough to point at one thing unfortunately.

              So lets start with the basics:
              What I can glean from the error message is that this computer is using firmware version 1.01. Firmware 01.08.08 Rev.A was released on 21-Nov-23. I would start by updating the firmware.

              If that doesn’t solve it then, swap memory with the working computer.

              If that doesn’t solve it then, remove all non-essential hardware cards.

              If that doesn’t solve it then download the 5.15.x version of the linux kernel for FOG. Edit: I see now that you were at 5.15 and then upgraded. So this isn’t the issue.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

              george1421G T 2 Replies Last reply Reply Quote 0
              • george1421G
                george1421 Moderator @george1421
                last edited by

                @george1421 I did find this reference:

                invalid opcode: 0000 [#1] PREEMPT SMP PTI

                PTI(Page Table Isolation) is a Spectre/Meltdown correction at the bios and kernel level. Make sure they both are up to date.

                ref: https://www.reddit.com/r/linuxquestions/comments/ajhw7e/what_can_cause_invalid_opcode_0000_1_preempt_smp/

                So lets start with update the firmware.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                T 2 Replies Last reply Reply Quote 0
                • T
                  tlehrian @george1421
                  last edited by

                  @george1421 I thought I’d see if I could just install Windows on this computer without deploying an image to it. It gave me a BSOD. I did end up seeing the BIOS version was old, so I updated it to 01.08.08. Windows install BSOD again.

                  Memory and NVME hardware tests all come back OK. I have already tried swapping memory.

                  1 Reply Last reply Reply Quote 0
                  • T
                    tlehrian @george1421
                    last edited by

                    @george1421 So, I did update to BIOS version 01.08.08, but that still resulted in a Windows install BSOD:
                    IRQ_NOT_LESS_THAN_OR_EQUAL
                    followed by a reboot and another BSOD:
                    KMODE_EXCEPTION_NOT_HANDLED

                    Both of these point to either bad memory or device drivers. I’ll keep nosing around there.

                    george1421G 1 Reply Last reply Reply Quote 0
                    • T
                      tlehrian @george1421
                      last edited by

                      @george1421 I replaced RAM with new, and now I get a BSOD: CLOCK_WATCHDOG_TIMEOUT which indicates it might be the processor.

                      This computer has been a thorn in our side - we have replaced the motherboard, and so it’s possible the processor didn’t survive the move. (or it went bad with the previous mobo).

                      I’m satisfied that this is not a FOG issue, but a hardware issue, so I think we can call this issue closed. Thanks for the help!

                      Tim

                      1 Reply Last reply Reply Quote 1
                      • [[undefined-on, T tlehrian, ]]
                      • george1421G
                        george1421 Moderator @tlehrian
                        last edited by

                        @tlehrian Ok so you get a BSOD with windows and under linux you get a kernel panic (same but different). So that points to a hardware issue with this computer.

                        I would swap memory with a known good computer, even if the mem test comes back OK. By moving parts hopefully the problem will move with the hardware.

                        Move other pcie attached devices like GPUs (if external) or other add in riser cards.

                        Now that you updated the bios, go in and reset the firmware settings back to factory defaults. In case there was a firmware setting change with the new firmware that corrects a known issue.

                        Sorry I can only give random ideas, but since this seems to be a hardware issues I can only make logical guesses here.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                        1 Reply Last reply Reply Quote 0
                        • 1 / 1
                        • First post
                          Last post

                        150

                        Online

                        12.0k

                        Users

                        17.3k

                        Topics

                        155.2k

                        Posts
                        Copyright © 2012-2024 FOG Project