Dell Latitude 5530 issue

[Jamaal]

Hello, all,

I haven’t posted in a while because I haven’t had any issues for a long time. So there it goes.
We recently started purchasing Dell Latitude 5530 laptops I have an issue with them for some reason.
First off, the version of FOG I have is 1.5.9 now, had 1.5.10 and went back down because I thought this was causing the issue.

The problem is that FOG images the laptop fine, but when it restarts to boot into Windows and continue the step “getting devices ready”, it goes right
to the ctrl alt delete screen and then the administrator password is not working. This is very weird.

Before I downgraded back to 1.5.9, I reimaged a Lenovo T510 laptop (yes it’s a dinosaur, lol) to rule out anything with setupcomplete.cmd, imaged with no issues.

I have FOG running on Ubuntu 20.04.6 on Windows Hyper-v, 2019.

I deleted the network drivers from the Latitude 5530 folder numerous times and still after it images, the network at the ctrl alt delete is not working.
No wireless nor network card, can’t even log onto the laptop.

I know I have the pnp command in the setupcomplete.cmd and it works fine on Lenovo laptops, but for some reason from since yesterday, I started to run into issues.
I looked in the forum before posting this, but can’t find any solution. If someone can give me an idea why this is happening, I appreciate it.

[Sebastian Roth]

@Jamaal said in Dell Latitude 5530 issue:

it goes right to the ctrl alt delete screen and then the administrator password is not working

To me this sounds like a wrong or missing driver could be causing this.

@george1421 Would you have an idea how to debug this issue?

[george1421]

@Jamaal We are not using the 5530s on our campus so I can only guess its a driver issue, or missing driver issue. The windows “getting devices ready” part is where the drivers are being loaded, its possible that the windows built in drivers are conflicting with the hardware where the real 5530 dprivers are needed to make things work. The drivers being loaded in the setupcomplete.cmd may arrive to late or not at all if the computer never made it to run the setupcomplete.cmd file.

[Jamaal]

@george1421

Ok, let me try some things this week and let you guys know. Thanks guys.