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    Some Hosts are not giving me the option to reset encryption data?

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    • T
      tesparza
      last edited by

      Like the title says, Im having some hosts that I image using Acronis that have the FOG Client preinstalled (sysprep) and when they boot the FOG Client does checkin it gives erros this error.

      ------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 10/19/2021 11:46:02 AM Client-Info Client Version: 0.12.0
 10/19/2021 11:46:02 AM Client-Info Client OS:      Windows
 10/19/2021 11:46:02 AM Client-Info Server Version: 1.5.9
 10/19/2021 11:46:02 AM Middleware::Response ERROR: Unable to get subsection
 10/19/2021 11:46:02 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 10/19/2021 11:46:02 AM Service Sleeping for 79 seconds
 10/19/2021 11:47:21 AM Middleware::Communication URL: http://10.154.28.159/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 10/19/2021 11:47:21 AM Middleware::Response Success
 10/19/2021 11:47:21 AM Middleware::Communication URL: http://10.154.28.159/fog/management/index.php?sub=requestClientInfo&mac=D0:8E:79:13:17:81|5C:E4:2A:26:5B:4C|5C:E4:2A:26:5B:4D|5E:E4:2A:26:5B:4C|5C:E4:2A:26:5B:50&newService&json
 10/19/2021 11:47:21 AM Middleware::Communication ERROR: Could not contact FOG server
 10/19/2021 11:47:21 AM Middleware::Communication ERROR: The remote server returned an error: (500) Internal Server Error.
 10/19/2021 11:47:21 AM Middleware::Response Success
 10/19/2021 11:47:21 AM Middleware::Communication URL: http://10.154.28.159/fog/service/getversion.php?clientver&newService&json
 10/19/2021 11:47:21 AM Middleware::Communication URL: http://10.154.28.159/fog/service/getversion.php?newService&json

 10/19/2021 11:47:22 AM Service Creating user agent cache
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Unable to get subsection
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Unable to get subsection
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Unable to get subsection
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 10/19/2021 11:47:22 AM Client-Info Client Version: 0.12.0
 10/19/2021 11:47:22 AM Client-Info Client OS:      Windows
 10/19/2021 11:47:22 AM Client-Info Server Version: 1.5.9
 10/19/2021 11:47:22 AM Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 10/19/2021 11:47:22 AM Client-Info Client Version: 0.12.0
 10/19/2021 11:47:22 AM Client-Info Client OS:      Windows
 10/19/2021 11:47:22 AM Client-Info Server Version: 1.5.9
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Unable to get subsection
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 10/19/2021 11:47:22 AM Client-Info Client Version: 0.12.0
 10/19/2021 11:47:22 AM Client-Info Client OS:      Windows
 10/19/2021 11:47:22 AM Client-Info Server Version: 1.5.9
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Unable to get subsection
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 10/19/2021 11:47:22 AM Client-Info Client Version: 0.12.0
 10/19/2021 11:47:22 AM Client-Info Client OS:      Windows
 10/19/2021 11:47:22 AM Client-Info Server Version: 1.5.9
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Unable to get subsection
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 10/19/2021 11:47:22 AM Client-Info Client Version: 0.12.0
 10/19/2021 11:47:22 AM Client-Info Client OS:      Windows
 10/19/2021 11:47:22 AM Client-Info Server Version: 1.5.9
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Unable to get subsection
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 10/19/2021 11:47:22 AM Client-Info Client Version: 0.12.0
 10/19/2021 11:47:22 AM Client-Info Client OS:      Windows
 10/19/2021 11:47:22 AM Client-Info Server Version: 1.5.9
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Unable to get subsection
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 10/19/2021 11:47:22 AM Client-Info Client Version: 0.12.0
 10/19/2021 11:47:22 AM Client-Info Client OS:      Windows
 10/19/2021 11:47:22 AM Client-Info Server Version: 1.5.9
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Unable to get subsection
 10/19/2021 11:47:22 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 10/19/2021 11:47:22 AM Service Sleeping for 150 seconds

      So I go to reset encryption data but the host doesnt give me the option, the button is not there.

      1 Reply Last reply Reply Quote 0
      • S
        Sebastian Roth Moderator
        last edited by

        @tesparza said in Some Hosts are not giving me the option to reset encryption data?:

        ERROR: The remote server returned an error: (500) Internal Server Error.

        Check your Apache and PHP-FPM logs to see what error is actually happening.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        T 1 Reply Last reply Reply Quote 0
        • T
          tesparza @Sebastian Roth
          last edited by tesparza

          @sebastian-roth I got these errors

          error_log

          [Tue Oct 19 18:44:20.918398 2021] [proxy_fcgi:error] [pid 24614] (70007)The timeout specified has expired: [client 10.10.19.43:54243] AH01075: Error dispatching request to :, referer: http://10.154.28.159/fog/management/index.php?node=host&sub=deploy&id=1927&type=1
[Tue Oct 19 19:28:12.738838 2021] [proxy_fcgi:error] [pid 22662] [client 10.20.32.101:52575] AH01068: Got bogus version 105, referer: http://10.154.28.159/fog/management/index.php?node=host&sub=pending
[Tue Oct 19 19:37:35.129249 2021] [proxy_fcgi:error] [pid 30278] [client 10.20.32.101:52613] AH01068: Got bogus version 105
[Tue Oct 19 20:32:36.575943 2021] [proxy_fcgi:error] [pid 25948] [client 10.20.32.101:53108] AH01068: Got bogus version 105
[Tue Oct 19 20:36:00.659032 2021] [proxy_fcgi:error] [pid 26579] [client 10.20.32.101:53173] AH01068: Got bogus version 105, referer: http://fog.rgccisd.org/fog/management/index.php?node=host&sub=deploy&id=1956&type=13
[Tue Oct 19 20:36:11.719336 2021] [proxy_fcgi:error] [pid 20856] [client 10.20.32.101:53176] AH01068: Got bogus version 105
[Wed Oct 20 05:51:13.266892 2021] [proxy_fcgi:error] [pid 10988] (70007)The timeout specified has expired: [client 10.155.63.120:55703] AH01075: Error dispatching request to :

          Error_log-20211017

          [Fri Oct 15 18:56:44.057575 2021] [proxy_fcgi:error] [pid 14303] [client 10.155.61.2:62720] AH01068: Got bogus version 99, referer: http://10.154.28.159/fog/management/index.php?node=host
[Fri Oct 15 20:04:19.115121 2021] [proxy_fcgi:error] [pid 7253] [client 10.155.61.2:51147] AH01068: Got bogus version 97, referer: http://10.154.28.159/fog/management/index.php?node=host&sub=deploy&id=1811&type=13
[Fri Oct 15 20:50:27.211354 2021] [proxy_fcgi:error] [pid 4019] [client 10.155.61.2:51797] AH01068: Got bogus version 110, referer: http://10.154.28.159/fog/management/index.php?node=host&sub=deploy&id=1919&type=13
[Fri Oct 15 23:48:04.062390 2021] [proxy_fcgi:error] [pid 4168] (70007)The timeout specified has expired: [client 10.10.19.43:60022] AH01075: Error dispatching request to :, referer: http://10.154.28.159/fog/management/index.php?node=home
[Sat Oct 16 11:30:41.929393 2021] [proxy_fcgi:error] [pid 25077] (70007)The timeout specified has expired: [client 10.155.44.30:51087] AH01075: Error dispatching request to :
[Sat Oct 16 23:56:44.960533 2021] [proxy_fcgi:error] [pid 20480] (70007)The timeout specified has expired: [client 10.155.94.200:60458] AH01075: Error dispatching request to :
[Sun Oct 17 03:21:01.791792 2021] [mpm_prefork:notice] [pid 1134] AH00171: Graceful restart requested, doing restart
AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using localhost.localdomain. Set the 'ServerName' directive globally to suppress this message
          1 Reply Last reply Reply Quote 0
          • S
            Sebastian Roth Moderator
            last edited by

            @tesparza What about PHP-FPM’s www-error.log?

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            T 1 Reply Last reply Reply Quote 0
            • T
              tesparza @Sebastian Roth
              last edited by tesparza

              @sebastian-roth

              [17-Oct-2021 14:55:07 UTC] PHP Fatal error:  Uncaught Exception: Error multiple hosts returned for list of mac addresses in /var/www/html/fog/lib/fog/hostmanager.class.php:209

              Could it be that?

              S 1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator @tesparza
                last edited by

                @tesparza said in Some Hosts are not giving me the option to reset encryption data?:

                @sebastian-roth

                [17-Oct-2021 14:55:07 UTC] PHP Fatal error:  Uncaught Exception: Error multiple hosts returned for list of mac addresses in /var/www/html/fog/lib/fog/hostmanager.class.php:209

                Could it be that?

                Absolutely! Search the forums for this error and you will find help.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                1 Reply Last reply Reply Quote 0
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