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Computer not communicating with FOG client. Errors in Log.

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  • T
    tesparza
    last edited by Sep 7, 2021, 6:12 PM

    Hello im getting these errors on FOG client in PCs

    ----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:18:27 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:18:27 AM Client-Info Client OS:      Windows
 9/7/2021 9:18:27 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:18:27 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:18:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 9/7/2021 9:18:28 AM Service Sleeping for 77 seconds
 9/7/2021 9:19:45 AM Middleware::Communication URL: http://10.154.28.159/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 9/7/2021 9:19:45 AM Middleware::Response Success
 9/7/2021 9:19:45 AM Middleware::Communication URL: http://10.154.28.159/fog/management/index.php?sub=requestClientInfo&mac=10:E7:C6:B7:9A:86&newService&json
 9/7/2021 9:19:45 AM Middleware::Authentication Waiting for authentication timeout to pass
 9/7/2021 9:20:27 AM Middleware::Communication Download: http://10.154.28.159/fog/management/other/ssl/srvpublic.crt
 9/7/2021 9:20:27 AM Data::RSA FOG Server CA cert found
 9/7/2021 9:20:27 AM Middleware::Authentication Cert OK
 9/7/2021 9:20:27 AM Middleware::Communication POST URL: http://10.154.28.159/fog/management/index.php?sub=requestClientInfo&authorize&newService
 9/7/2021 9:20:27 AM Middleware::Response Invalid security token
 9/7/2021 9:20:27 AM Middleware::Response Success
 9/7/2021 9:20:27 AM Middleware::Communication URL: http://10.154.28.159/fog/service/getversion.php?clientver&newService&json
 9/7/2021 9:20:27 AM Middleware::Communication URL: http://10.154.28.159/fog/service/getversion.php?newService&json

 9/7/2021 9:20:28 AM Service Creating user agent cache
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 9/7/2021 9:20:28 AM Service Sleeping for 70 seconds
    1 Reply Last reply Reply Quote 0
    • S
      Sebastian Roth Moderator
      last edited by Sep 8, 2021, 6:38 AM

      @tesparza said in Computer not communicating with FOG client. Errors in Log.:

      Response Invalid security token

      Go to the FOG web UI and open the settings for this specific host you got the log from. Click the “Reset Encryption Data” button.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      T 2 Replies Last reply Sep 8, 2021, 1:10 PM Reply Quote 1
      • T
        tesparza @Sebastian Roth
        last edited by Sep 8, 2021, 1:10 PM

        @sebastian-roth Thanks, will do.

        1 Reply Last reply Reply Quote 0
        • T
          tesparza @Sebastian Roth
          last edited by Sep 8, 2021, 1:18 PM

          @sebastian-roth What causes this?

          1 Reply Last reply Reply Quote 0
          • S
            Sebastian Roth Moderator
            last edited by Sep 8, 2021, 9:12 PM

            @tesparza said in Computer not communicating with FOG client. Errors in Log.:

            What causes this?

            The dynamic encryption key is only valid for a certain amount of time. If the fog-client is online most of the time it will renew the key by itself but if there is some time (not sure how long) between connections then it does not renew the key on its own.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            T 1 Reply Last reply Sep 9, 2021, 11:30 PM Reply Quote 0
            • T
              tesparza @Sebastian Roth
              last edited by Sep 9, 2021, 11:30 PM

              @sebastian-roth
              What is the time frame? Is there a way to reset encryption data on all PCs at once. Im having issues. Snapins are just hanging?

              1 Reply Last reply Reply Quote 0
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