Computer not communicating with FOG client. Errors in Log.

[tesparza]

Hello im getting these errors on FOG client in PCs

----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:18:27 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:18:27 AM Client-Info Client OS:      Windows
 9/7/2021 9:18:27 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:18:27 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:18:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 9/7/2021 9:18:28 AM Service Sleeping for 77 seconds
 9/7/2021 9:19:45 AM Middleware::Communication URL: http://10.154.28.159/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 9/7/2021 9:19:45 AM Middleware::Response Success
 9/7/2021 9:19:45 AM Middleware::Communication URL: http://10.154.28.159/fog/management/index.php?sub=requestClientInfo&mac=10:E7:C6:B7:9A:86&newService&json
 9/7/2021 9:19:45 AM Middleware::Authentication Waiting for authentication timeout to pass
 9/7/2021 9:20:27 AM Middleware::Communication Download: http://10.154.28.159/fog/management/other/ssl/srvpublic.crt
 9/7/2021 9:20:27 AM Data::RSA FOG Server CA cert found
 9/7/2021 9:20:27 AM Middleware::Authentication Cert OK
 9/7/2021 9:20:27 AM Middleware::Communication POST URL: http://10.154.28.159/fog/management/index.php?sub=requestClientInfo&authorize&newService
 9/7/2021 9:20:27 AM Middleware::Response Invalid security token
 9/7/2021 9:20:27 AM Middleware::Response Success
 9/7/2021 9:20:27 AM Middleware::Communication URL: http://10.154.28.159/fog/service/getversion.php?clientver&newService&json
 9/7/2021 9:20:27 AM Middleware::Communication URL: http://10.154.28.159/fog/service/getversion.php?newService&json

 9/7/2021 9:20:28 AM Service Creating user agent cache
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 9/7/2021 9:20:28 AM Client-Info Client Version: 0.12.0
 9/7/2021 9:20:28 AM Client-Info Client OS:      Windows
 9/7/2021 9:20:28 AM Client-Info Server Version: 1.5.9
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Unable to get subsection
 9/7/2021 9:20:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
 9/7/2021 9:20:28 AM Service Sleeping for 70 seconds

[tesparza]

@sebastian-roth
What is the time frame? Is there a way to reset encryption data on all PCs at once. Im having issues. Snapins are just hanging?

[Sebastian Roth]

@tesparza said in Computer not communicating with FOG client. Errors in Log.:

What causes this?

The dynamic encryption key is only valid for a certain amount of time. If the fog-client is online most of the time it will renew the key by itself but if there is some time (not sure how long) between connections then it does not renew the key on its own.

[tesparza]

@sebastian-roth What causes this?

[tesparza]

@sebastian-roth Thanks, will do.

[Sebastian Roth]

@tesparza said in Computer not communicating with FOG client. Errors in Log.:

Response Invalid security token

Go to the FOG web UI and open the settings for this specific host you got the log from. Click the “Reset Encryption Data” button.