Database update failure after image capture

[MikeBC]

@Sebastian-Roth I have supplied output as requested

[Sebastian Roth]

@MikeBC We need to figure out why you get HTTP 503. As you can obviously use the FOG web UI to schedule new tasks it doesn’t seem to be a general Apache/PHP issue. So please schedule another task and let the host run the task. Meanwhile open a root shell on your FOG server and run tail -f /var/log/php-fpm/* /var/log/httpd/error_log (note there is a space between the two) to see what messages come in when the task finishes and shows the error message.

[MikeBC]

@Sebastian-Roth I have attached logs as requested

[Sebastian Roth]

@MikeBC What time did you run the task? I only see a few log messages for today. Which error did you get on the screen this time?

[MikeBC]

@Sebastian-Roth I ran the task at about 10H30 or so. I wasn’t in front of the PC at the time to verify error on completion. I will run it again shortly and provide error message again.

[Sebastian Roth]

@MikeBC Looking through the logs again I saw this at the bottom end:

[Mon Oct 05 10:29:844700 2020] [proxy_fcgi:error] [pid 55573] (70007)The timeout specified has expired: [client 10.0.3.129:45100] AH01075: Error dispatching request to :

I can’t make sense of this as you don’t seem to have many clients or others sending in requests that would cause I high load on Apache and PHP-FPM. Searching the forum a bit I found this similar sounding topic that seems to never have been solved: https://forums.fogproject.org/topic/14563/snapin-problem-on-fog-1-5-9-rc1-and-1-5-9-rc2

The other error messages we see from today are related to the FTP commands used to rename /images/dev/f8bc1265c913 to it’s destination in /images/.... I really wonder if /images/dev/f8bc1265c913 really exists at this point?? It should be created when the machine runs the task to temporarily store the uploaded image files. Please run ls -al /images/dev/f8bc1265c913 and post output here.

[MikeBC]

@Sebastian-Roth I ran the capture twice once to the /images/Client directory and then to the /images/ directory both times same error occurred that I have been experiencing. I have attached output.

[Sebastian Roth]

@MikeBC Seems like it’s not creating the upload directory or maybe it does but in a different place. Please run these commands (again) and post output here:

ls -al /images/dev
cat /etc/exports

We can also switch to chat for faster turnaround - chat bubble in the right top corner.

[MikeBC]

@Sebastian-Roth

[root@imagingout ~]# ls -al /images/dev
total 0
drwxrwxrwx.  6 fogproject root 130 Oct  6 08:20 .
drwxrwxrwx. 10 fogproject root 186 Oct  6 08:21 ..
drwxrwxrwx   2 fogproject root 190 Mar 20  2020 082e5f1dface
drwxrwxrwx   2 fogproject root 222 Jan 14  2020 64006a486167
drwxrwxrwx   2 fogproject root   6 Apr 30 15:39 ecf4bb70a96c
-rwxrwxrwx.  1 fogproject root   0 Oct 11  2019 .mntcheck
drwxrwxrwx.  2 fogproject root  34 Oct 11  2019 postinitscripts
[root@imagingout ~]# cat /etc/exports
/images *(ro,sync,no_wdelay,no_subtree_check,insecure_locks,no_root_squash,insecure,fsid=0)
/images/dev *(rw,async,no_wdelay,no_subtree_check,no_root_squash,insecure,fsid=1)
[root@imagingout ~]#

[MikeBC]

Looks there was finally as solution. I ran yum update -y today and after a server reboot the image capture with database update worked 100%. I must thank @Sebastian-Roth for assisting me in the chat bubble running various scripts and looking many possible fixes to try remedying the issue experienced. The support received was fantastic, thank you kindly.

[george1421]

@MikeBC In your last picture of /images/dev directory. There are several directories there with mac looking addresses. These are botched uploads. You can delete the directories and its contents they are just taking up space.

rm -rf /images/dev/082e5f1dface
rm -rf /images/dev/64006a486167
rm -rf /images/dev/ecf4bb70a96c

unless you are currently capturing an image you should never have mac style named directories in /images/dev

[MikeBC]

@george1421 Thank you. I will delete them shortly to avoid any further issues.