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Database update failure after image capture

Scheduled Pinned Locked Moved Solved
FOG Problems
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  • M
    MikeBC @Sebastian Roth
    last edited by Oct 2, 2020, 12:41 PM

    @Sebastian-Roth incidentally yes they did. However, I did delete that host and used a separate machine to test and problem with the 503 service unavailable still remains/persists. I also tried the dash and same 503 error came up.

    1 Reply Last reply Reply Quote 0
    • S
      Sebastian Roth Moderator
      last edited by Oct 2, 2020, 2:12 PM

      @MikeBC Please run find /var/log -name "*php*" as root and post output here.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      M 1 Reply Last reply Oct 2, 2020, 2:54 PM Reply Quote 0
      • M
        MikeBC @Sebastian Roth
        last edited by Oct 2, 2020, 2:54 PM

        @Sebastian-Roth I have supplied output as requested

        Screenshot6.jpg

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        • S
          Sebastian Roth Moderator
          last edited by Oct 2, 2020, 4:46 PM

          @MikeBC We need to figure out why you get HTTP 503. As you can obviously use the FOG web UI to schedule new tasks it doesn’t seem to be a general Apache/PHP issue. So please schedule another task and let the host run the task. Meanwhile open a root shell on your FOG server and run tail -f /var/log/php-fpm/* /var/log/httpd/error_log (note there is a space between the two) to see what messages come in when the task finishes and shows the error message.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          M 1 Reply Last reply Oct 5, 2020, 8:55 AM Reply Quote 0
          • M
            MikeBC @Sebastian Roth
            last edited by Oct 5, 2020, 8:55 AM

            @Sebastian-Roth I have attached logs as requested
            Screenshot from 2020-10-05 10-48-23.png
            Screenshot from 2020-10-05 10-47-49.png
            Screenshot from 2020-10-05 10-48-10.png

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            • S
              Sebastian Roth Moderator
              last edited by Oct 5, 2020, 9:32 AM

              @MikeBC What time did you run the task? I only see a few log messages for today. Which error did you get on the screen this time?

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              M 1 Reply Last reply Oct 5, 2020, 10:19 AM Reply Quote 0
              • M
                MikeBC @Sebastian Roth
                last edited by Oct 5, 2020, 10:19 AM

                @Sebastian-Roth I ran the task at about 10H30 or so. I wasn’t in front of the PC at the time to verify error on completion. I will run it again shortly and provide error message again.

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                • S
                  Sebastian Roth Moderator
                  last edited by Oct 5, 2020, 11:24 AM

                  @MikeBC Looking through the logs again I saw this at the bottom end:

                  [Mon Oct 05 10:29:844700 2020] [proxy_fcgi:error] [pid 55573] (70007)The timeout specified has expired: [client 10.0.3.129:45100] AH01075: Error dispatching request to :
                  

                  I can’t make sense of this as you don’t seem to have many clients or others sending in requests that would cause I high load on Apache and PHP-FPM. Searching the forum a bit I found this similar sounding topic that seems to never have been solved: https://forums.fogproject.org/topic/14563/snapin-problem-on-fog-1-5-9-rc1-and-1-5-9-rc2

                  The other error messages we see from today are related to the FTP commands used to rename /images/dev/f8bc1265c913 to it’s destination in /images/.... I really wonder if /images/dev/f8bc1265c913 really exists at this point?? It should be created when the machine runs the task to temporarily store the uploaded image files. Please run ls -al /images/dev/f8bc1265c913 and post output here.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  M 1 Reply Last reply Oct 6, 2020, 6:33 AM Reply Quote 0
                  • M
                    MikeBC @Sebastian Roth
                    last edited by Oct 6, 2020, 6:33 AM

                    @Sebastian-Roth I ran the capture twice once to the /images/Client directory and then to the /images/ directory both times same error occurred that I have been experiencing. I have attached output.
                    Screenshot from 2020-10-06 08-29-59.png

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by Sebastian Roth Oct 6, 2020, 12:39 AM Oct 6, 2020, 6:38 AM

                      @MikeBC Seems like it’s not creating the upload directory or maybe it does but in a different place. Please run these commands (again) and post output here:

                      ls -al /images/dev
                      cat /etc/exports
                      

                      We can also switch to chat for faster turnaround - chat bubble in the right top corner.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      M 1 Reply Last reply Oct 6, 2020, 6:50 AM Reply Quote 0
                      • M
                        MikeBC @Sebastian Roth
                        last edited by Sebastian Roth Oct 6, 2020, 12:52 AM Oct 6, 2020, 6:50 AM

                        @Sebastian-Roth

                        [root@imagingout ~]# ls -al /images/dev
                        total 0
                        drwxrwxrwx.  6 fogproject root 130 Oct  6 08:20 .
                        drwxrwxrwx. 10 fogproject root 186 Oct  6 08:21 ..
                        drwxrwxrwx   2 fogproject root 190 Mar 20  2020 082e5f1dface
                        drwxrwxrwx   2 fogproject root 222 Jan 14  2020 64006a486167
                        drwxrwxrwx   2 fogproject root   6 Apr 30 15:39 ecf4bb70a96c
                        -rwxrwxrwx.  1 fogproject root   0 Oct 11  2019 .mntcheck
                        drwxrwxrwx.  2 fogproject root  34 Oct 11  2019 postinitscripts
                        [root@imagingout ~]# cat /etc/exports
                        /images *(ro,sync,no_wdelay,no_subtree_check,insecure_locks,no_root_squash,insecure,fsid=0)
                        /images/dev *(rw,async,no_wdelay,no_subtree_check,no_root_squash,insecure,fsid=1)
                        [root@imagingout ~]#
                        
                        G 1 Reply Last reply Oct 7, 2020, 9:51 AM Reply Quote 0
                        • M
                          MikeBC
                          last edited by Oct 7, 2020, 8:05 AM

                          Looks there was finally as solution. I ran yum update -y today and after a server reboot the image capture with database update worked 100%. I must thank @Sebastian-Roth for assisting me in the chat bubble running various scripts and looking many possible fixes to try remedying the issue experienced. The support received was fantastic, thank you kindly.

                          1 Reply Last reply Reply Quote 0
                          • G
                            george1421 Moderator @MikeBC
                            last edited by Oct 7, 2020, 9:51 AM

                            @MikeBC In your last picture of /images/dev directory. There are several directories there with mac looking addresses. These are botched uploads. You can delete the directories and its contents they are just taking up space.

                            rm -rf /images/dev/082e5f1dface
                            rm -rf /images/dev/64006a486167
                            rm -rf /images/dev/ecf4bb70a96c
                            

                            unless you are currently capturing an image you should never have mac style named directories in /images/dev

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                            M 1 Reply Last reply Oct 7, 2020, 3:03 PM Reply Quote 0
                            • M
                              MikeBC @george1421
                              last edited by Oct 7, 2020, 3:03 PM

                              @george1421 Thank you. I will delete them shortly to avoid any further issues.

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