FOG Client Error: Could not get security token



  • Hey

    I’m trying to install the FOG Client on an external device. I’ve opened port 80 on our firewall and the cert etc. can be retrieved. However, when the client is trying to connect to the server, the error “Authentication Error: Could not get security token” appears in the log file. I’ve already reset the encryption data.
    Logs:

     19.02.2020 09:24 Main Overriding exception handling
     19.02.2020 09:24 Main Bootstrapping Zazzles
     19.02.2020 09:24 Controller Initialize
     19.02.2020 09:24 Controller Start
    
     19.02.2020 09:24 Service Starting service
     19.02.2020 09:24 Bus Became bus server
     19.02.2020 09:24 Bus Emmiting message on channel: Status
     19.02.2020 09:24 Service Invoking early JIT compilation on needed binaries
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     19.02.2020 09:24 Client-Info Version: 0.11.16
     19.02.2020 09:24 Client-Info OS:      Windows
     19.02.2020 09:24 Middleware::Authentication Waiting for authentication timeout to pass
     19.02.2020 09:24 Middleware::Communication Download: http://fog.conex-lab.ch/fog/management/other/ssl/srvpublic.crt
     19.02.2020 09:24 Data::RSA FOG Server CA cert found
     19.02.2020 09:24 Middleware::Authentication Cert OK
     19.02.2020 09:24 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
     19.02.2020 09:24 Middleware::Authentication ERROR: Could not get security token
     19.02.2020 09:24 Middleware::Authentication ERROR: Die Datei "C:\Program Files (x86)\FOG\token.dat" konnte nicht gefunden werden.
     19.02.2020 09:24 Middleware::Communication POST URL: http://fog.conex-lab.ch/fog/management/index.php?sub=requestClientInfo&authorize&newService
     19.02.2020 09:24 Middleware::Response Invalid MAC address format
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     19.02.2020 09:24 Client-Info Version: 0.11.16
     19.02.2020 09:24 Client-Info OS:      Windows
     19.02.2020 09:24 Middleware::Authentication Waiting for authentication timeout to pass
     19.02.2020 09:26 Middleware::Communication Download: http://fog.conex-lab.ch/fog/management/other/ssl/srvpublic.crt
     19.02.2020 09:26 Data::RSA FOG Server CA cert found
     19.02.2020 09:26 Middleware::Authentication Cert OK
     19.02.2020 09:26 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
     19.02.2020 09:26 Middleware::Authentication ERROR: Could not get security token
     19.02.2020 09:26 Middleware::Authentication ERROR: Die Datei "C:\Program Files (x86)\FOG\token.dat" konnte nicht gefunden werden.
     19.02.2020 09:26 Middleware::Communication POST URL: http://fog.conex-lab.ch/fog/management/index.php?sub=requestClientInfo&authorize&newService
     19.02.2020 09:26 Middleware::Response Invalid MAC address format
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     19.02.2020 09:26 Client-Info Version: 0.11.16
     19.02.2020 09:26 Client-Info OS:      Windows
     19.02.2020 09:26 Middleware::Authentication Waiting for authentication timeout to pass
     19.02.2020 09:30 Main Overriding exception handling
     19.02.2020 09:30 Main Bootstrapping Zazzles
     19.02.2020 09:30 Controller Initialize
     19.02.2020 09:30 Controller Start
    
     19.02.2020 09:30 Service Starting service
     19.02.2020 09:30 Bus Became bus server
     19.02.2020 09:30 Bus Emmiting message on channel: Status
     19.02.2020 09:30 Service Invoking early JIT compilation on needed binaries
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     19.02.2020 09:30 Client-Info Version: 0.11.16
     19.02.2020 09:30 Client-Info OS:      Windows
     19.02.2020 09:30 Middleware::Authentication Waiting for authentication timeout to pass
     19.02.2020 09:30 Middleware::Communication Download: http://fog.conex-lab.ch/fog/management/other/ssl/srvpublic.crt
     19.02.2020 09:30 Data::RSA FOG Server CA cert found
     19.02.2020 09:30 Middleware::Authentication Cert OK
     19.02.2020 09:30 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
     19.02.2020 09:30 Middleware::Authentication ERROR: Could not get security token
     19.02.2020 09:30 Middleware::Authentication ERROR: Die Datei "C:\Program Files (x86)\FOG\token.dat" konnte nicht gefunden werden.
     19.02.2020 09:30 Middleware::Communication POST URL: http://fog.conex-lab.ch/fog/management/index.php?sub=requestClientInfo&authorize&newService
     19.02.2020 09:30 Middleware::Response Invalid MAC address format
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     19.02.2020 09:30 Client-Info Version: 0.11.16
     19.02.2020 09:30 Client-Info OS:      Windows
     19.02.2020 09:30 Middleware::Authentication Waiting for authentication timeout to pass
     19.02.2020 10:14 Main Overriding exception handling
     19.02.2020 10:14 Main Bootstrapping Zazzles
     19.02.2020 10:14 Controller Initialize
     19.02.2020 10:14 Controller Start
    
     19.02.2020 10:14 Service Starting service
     19.02.2020 10:15 Bus Became bus server
     19.02.2020 10:15 Bus Emmiting message on channel: Status
     19.02.2020 10:15 Service Invoking early JIT compilation on needed binaries
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     19.02.2020 10:15 Client-Info Version: 0.11.16
     19.02.2020 10:15 Client-Info OS:      Windows
     19.02.2020 10:15 Middleware::Authentication Waiting for authentication timeout to pass
     19.02.2020 10:15 Middleware::Communication Download: http://fog.conex-lab.ch/fog/management/other/ssl/srvpublic.crt
     19.02.2020 10:15 Data::RSA FOG Server CA cert found
     19.02.2020 10:15 Middleware::Authentication Cert OK
     19.02.2020 10:15 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
     19.02.2020 10:15 Middleware::Authentication ERROR: Could not get security token
     19.02.2020 10:15 Middleware::Authentication ERROR: Die Datei "C:\Program Files (x86)\FOG\token.dat" konnte nicht gefunden werden.
     19.02.2020 10:15 Middleware::Communication POST URL: http://fog.conex-lab.ch/fog/management/index.php?sub=requestClientInfo&authorize&newService
     19.02.2020 10:15 Middleware::Response Invalid MAC address format
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     19.02.2020 10:15 Client-Info Version: 0.11.16
     19.02.2020 10:15 Client-Info OS:      Windows
     19.02.2020 10:15 Middleware::Authentication Waiting for authentication timeout to pass
     19.02.2020 10:17 Middleware::Communication Download: http://fog.conex-lab.ch/fog/management/other/ssl/srvpublic.crt
     19.02.2020 10:17 Data::RSA FOG Server CA cert found
     19.02.2020 10:17 Middleware::Authentication Cert OK
     19.02.2020 10:17 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
     19.02.2020 10:17 Middleware::Authentication ERROR: Could not get security token
     19.02.2020 10:17 Middleware::Authentication ERROR: Die Datei "C:\Program Files (x86)\FOG\token.dat" konnte nicht gefunden werden.
     19.02.2020 10:17 Middleware::Communication POST URL: http://fog.conex-lab.ch/fog/management/index.php?sub=requestClientInfo&authorize&newService
     19.02.2020 10:17 Middleware::Response Invalid MAC address format
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     19.02.2020 10:17 Client-Info Version: 0.11.16
     19.02.2020 10:17 Client-Info OS:      Windows
     19.02.2020 10:17 Middleware::Authentication Waiting for authentication timeout to pass
     19.02.2020 10:19 Middleware::Communication Download: http://fog.conex-lab.ch/fog/management/other/ssl/srvpublic.crt
     19.02.2020 10:19 Data::RSA FOG Server CA cert found
     19.02.2020 10:19 Middleware::Authentication Cert OK
     19.02.2020 10:19 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
     19.02.2020 10:19 Middleware::Authentication ERROR: Could not get security token
     19.02.2020 10:19 Middleware::Authentication ERROR: Die Datei "C:\Program Files (x86)\FOG\token.dat" konnte nicht gefunden werden.
     19.02.2020 10:19 Middleware::Communication POST URL: http://fog.conex-lab.ch/fog/management/index.php?sub=requestClientInfo&authorize&newService
     19.02.2020 10:19 Middleware::Response Invalid MAC address format
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     19.02.2020 10:19 Client-Info Version: 0.11.16
     19.02.2020 10:19 Client-Info OS:      Windows
     19.02.2020 10:19 Middleware::Authentication Waiting for authentication timeout to pass
     19.02.2020 10:21 Middleware::Communication Download: http://fog.conex-lab.ch/fog/management/other/ssl/srvpublic.crt
     19.02.2020 10:21 Data::RSA FOG Server CA cert found
     19.02.2020 10:21 Middleware::Authentication Cert OK
     19.02.2020 10:21 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
     19.02.2020 10:21 Middleware::Authentication ERROR: Could not get security token
     19.02.2020 10:21 Middleware::Authentication ERROR: Die Datei "C:\Program Files (x86)\FOG\token.dat" konnte nicht gefunden werden.
     19.02.2020 10:21 Middleware::Communication POST URL: http://fog.conex-lab.ch/fog/management/index.php?sub=requestClientInfo&authorize&newService
     19.02.2020 10:21 Middleware::Response Invalid MAC address format
    
    ------------------------------------------------------------------------------
    --------------------------------Authentication--------------------------------
    ------------------------------------------------------------------------------
     19.02.2020 10:21 Client-Info Version: 0.11.16
     19.02.2020 10:21 Client-Info OS:      Windows
     19.02.2020 10:21 Middleware::Authentication Waiting for authentication timeout to pass
     19.02.2020 10:23 Middleware::Communication Download: http://fog.conex-lab.ch/fog/management/other/ssl/srvpublic.crt
     19.02.2020 10:23 Data::RSA FOG Server CA cert found
     19.02.2020 10:23 Middleware::Authentication Cert OK
     19.02.2020 10:23 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
     19.02.2020 10:23 Middleware::Authentication ERROR: Could not get security token
     19.02.2020 10:23 Middleware::Authentication ERROR: Die Datei "C:\Program Files (x86)\FOG\token.dat" konnte nicht gefunden werden.
     19.02.2020 10:23 Middleware::Communication POST URL: http://fog.conex-lab.ch/fog/management/index.php?sub=requestClientInfo&authorize&newService
     19.02.2020 10:23 Middleware::Response Invalid MAC address format
    
    
     19.02.2020 10:23 Middleware::Communication URL: http://fog.conex-lab.ch/fog/management/index.php?sub=requestClientInfo&configure&newService&json
     19.02.2020 10:23 Middleware::Response Success
     19.02.2020 10:23 Middleware::Communication Download: http://fog.conex-lab.ch/fog/management/other/logo_fog.png
     19.02.2020 10:23 Middleware::Communication URL: http://fog.conex-lab.ch/fog/management/index.php?sub=requestClientInfo&mac=00:1F:C6:9C:0B:C8|00:C2:C6:E6:CD:B9|00:C2:C6:E6:CD:BA|02:C2:C6:E6:CD:B9|00:C2:C6:E6:CD:BD&newService&json
     19.02.2020 10:23 Middleware::Authentication Waiting for authentication timeout to pass
    
    

    Thanks for any help in advance


  • Senior Developer

    @Silv4n said in FOG Client Error: Could not get security token:

    Middleware::Response Invalid MAC address format

    This error is most probably due to your server being setup with HTTPS but the client is not. In the fog-client version 0.11.16 (that was released with FOG 1.5.7) the installer didn’t have the option to enable HTTPS in the setup. You can manually edit C:\Program Files (x86)\FOG\settings.json and set HTTPS to 1 (enable). Or you can reinstall using the latest fog-client release 0.11.19.



  • Thank you very much, worked like a breeze!


  • Senior Developer

    @Silv4n said in FOG Client Error: Could not get security token:

    Middleware::Response Invalid MAC address format

    This error is most probably due to your server being setup with HTTPS but the client is not. In the fog-client version 0.11.16 (that was released with FOG 1.5.7) the installer didn’t have the option to enable HTTPS in the setup. You can manually edit C:\Program Files (x86)\FOG\settings.json and set HTTPS to 1 (enable). Or you can reinstall using the latest fog-client release 0.11.19.


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