Printer is apparently added but does not show up as a printer on the Windows 10 machine.



  • I have been trough all the documentation for adding a printer and feel like I did it correctly but the printer is still not showing up on the end user’s machine.

    Here are the steps I did to add the printer:

    I used the software to find the info from the printer on my computer.
    PrinterManagerHelper_t1hgiq9nFR.png

    Then I added this to FOG. So far so good.
    chrome_MXBxcJJkpF.png

    After that I added the printer to my host computer.

    When I look at the log on my host machine, the log states that the printer has been added:
    explorer_dvg9SSF92R.png

    When I look at more of the log it states that the printer is already configured:
    unnamed.png

    When I look at the printers added to Windows however it does not show up.
    unnamed (1).png

    Any thoughts on why the printer I added is not showing up?

    Thanks!


  • Senior Developer

    @mckay You are welcome. This is what the forum is all about! 🙂

    Happy new year!



  • @Sebastian-Roth I think that was it! I thought the drivers were installed but it looks like HP is weird… generic HP drivers apparently don’t work (that is what I had installed) but if I install their bloatware driver pack all of the printers start showing up.

    You are my hero.

    Thanks again so much for helping me out with this. I am happy that I have been able to narrow it down.

    Sorry for all the time you spend helping me troubleshoot when the solution ended up being something so basic but I really appreciate your help with this.


  • Senior Developer

    @mckay said in Printer is apparently added but does not show up as a printer on the Windows 10 machine.:

    FOG will only add a printer if the printer has already been manually added. Hope this made sense.

    Does manually added also mean manually installing a driver? FOG does not provide or handle the driver for you! This is something you need to take of yourself!



  • So I have been experimenting with different things. I have not figured out anything conclusive but have make some interesting observations:

    • When I run the Printer Manager Helper software, it displays a different model depending on the host computer I am running the software from. On one host the model is “HP Universal Printing PCL 6” on another host it is “HP PageWide Pro 477dw MFP PCL-6”. To be clear; this is for the same printer.
    • If I manually add the printer to a host, all of a sudden the printers added in FOG will show up on the host computer. This ONLY shows up on the host computer (not other hosts with the same printers added) and the printers only show up if the input for the printer model is correct.
    • It does not matter if I list the WSD number for the port or IP_xxx for the port. It will show up either way (as long as the printer has also been manually added)
    • If I remove the printers I manually added, the printers that FOG added still show up fine. If I use FOG to remove a printer however, I can no longer add it back using FOG if I already removed the manually added printer.

    I know that is probably not much help. I am not sure what more to try. It looks like there is some info that FOG is just not adding to the computer, FOG will only add a printer if the printer has already been manually added. Hope this made sense.



  • Thanks @Sebastian-Roth

    Both printer IP addresses are showing up in “Ports” when I check in Print Manager.

    I ran the cmd you gave me and it didn’t spit out any error. After a computer restart the printer is still is not listed. Thanks again for your help. I will try manually adding a printer again and check out the settings in Print Manager and see if I can figure out something that might be missing. Please let me know if there is anything that you can think of that I should be looking out for.

    mmc_2wTAiECYhc.png

    cmd_M2UYd0rLHX.png

    ApplicationFrameHost_sNocSyTr7E.png


  • Senior Developer

    @mckay Settings look fine as I understand it but most probably I am still overlooking something here. Please take a look at printmanagement.msc again. Not just the subtree “Printers” but also in “Ports”. Does the port IP_10... show up here?

    Then let’s try to manually add the printer on the command line. Open (non-admin) cmd and run:

    rundll32.exe printui.dll,PrintUIEntry/if /b "SOJO 2F Printer" /f "C:\Windows\inf\ntprint.inf" /r "IP_10.100.216.133" /m "HP Universal Printing PCL 6"
    

    Be aware, this can only work if the port IP_10... is defined properly.



  • I made the change you suggested:

    chrome_qqlR7V4uwa.png

    Here is what shows up in the log:

    ------------------------------------------------------------------------------
    --------------------------------PrinterManager--------------------------------
    ------------------------------------------------------------------------------
     12/27/2019 9:37 AM Client-Info Client Version: 0.11.16
     12/27/2019 9:37 AM Client-Info Client OS:      Windows
     12/27/2019 9:37 AM Client-Info Server Version: 1.5.5
     12/27/2019 9:37 AM Middleware::Response Success
     12/27/2019 9:37 AM PrinterManager Adding printers
     12/27/2019 9:37 AM Printer Adding: RP 2 F Printer Test
     12/27/2019 9:37 AM PrinterManager PrintUI return code = 0
     12/27/2019 9:37 AM Printer Adding: SOJO 2F Printer
     12/27/2019 9:37 AM PrinterManager PrintUI return code = 0
     12/27/2019 9:37 AM PrinterManager Restarting spooler
    ------------------------------------------------------------------------------
    

    Then later:

    ------------------------------------------------------------------------------
    --------------------------------PrinterManager--------------------------------
    ------------------------------------------------------------------------------
     12/27/2019 9:39 AM Client-Info Client Version: 0.11.16
     12/27/2019 9:39 AM Client-Info Client OS:      Windows
     12/27/2019 9:39 AM Client-Info Server Version: 1.5.5
     12/27/2019 9:39 AM Middleware::Response Success
     12/27/2019 9:39 AM PrinterManager Adding printers
     12/27/2019 9:39 AM PrinterManager RP 2 F Printer Test has already been configured
     12/27/2019 9:39 AM PrinterManager SOJO 2F Printer has already been configured
    ------------------------------------------------------------------------------
    

    Printers however are still not showing up in “Print Management” or “Printers & Scanners”

    Did I make the change correctly? Thanks for continuing to help me out with this.


  • Senior Developer

    @mckay I am wondering if the port information (WSD-...) is causing it to not being added properly. Now that I have had a closer look at the code I don’t think we properly support WSD-... style at the moment.

    Please set Printer Port to IP_10.100.216.133, restart the client and see if it is being added properly.

    We will need to add the WSD part to printer helper as well as fog-client…



  • @Sebastian-Roth - I have run printmanagement.msc and there is no indication that a new printer was added there.

    I stopped the FOGService and manually added a printer. It added just fine.

    Are there any logs or screenshots that I could send that would be useful for troubleshooting? Thanks!


  • Senior Developer

    @mckay Have you checked the Printer Management yet? Run printmanagement.msc to open.

    What happens if you manually add the printer via the GUI? Does it show up correctly? Stop FOGService on the host for this test.



  • OK. So something else that I have observed.
    I changed “Select management level for this host” from “FOG Managed Printers” to “Only Assigned Printers” and it indeed did remove the printers that were there but the printers that have been supposedly added are still not showing up (even after a reboot).

    Here is a screenshot:
    unnamed (2).png



  • Thanks for your answers @Sebastian-Roth and @Tom-Elliott. I have followed your suggestions:
    Reboot the computer (no difference)
    Manually restart Print Spooler (no difference)
    Reboot the computer after restarting the Pring Spooler (still no difference)

    The log is still saying: “xxx has already been configured”

    I have tried this with two different printer on two different computers and no matter what I do it looks like (according to the log) the printer is added but does not show up in Windows.

    Any other ideas?

    In the mean time I will try manually adding some printers and see if there are any issues when I manually add printers.


  • Senior Developer

    Also, try restarting the machine. Sometimes, for whatever reason, the printers don’t appear until after logoff/login or even a system restart.


  • Senior Developer

    @mckay As far as I can see you got the printer setup right. Log looks good as well. I am not sure yet what’s going wrong but I have seen printer management on Win 10 being a real pain even when manually done.

    Please start to debug this by checking event logs and manually restarting the print spooler service. Give it half a minute before you check again.


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