HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images


  • Moderator

    @rocksteve69 other than the export errors are you experiencing any issue? The export errors are understandable because of the dot in the parameter name.



  • Hi,

    Apologies for the late feedback. We have been successfully imaged 10 G6 laptops but now we new are getting the same error message as ‘Shad0wguy’.

    I have attached a screen cap.

    Error6.jpg

    Could be the bios has been updated so will check and report back.!

    Kind regards,

    Steven


  • Moderator

    @Shad0wguy Please provide a clear screen shot of the error taken with a mobile phone. The context of the error is important here.



  • I’m trying this for our G6’s. I’ve updated to 1.5.7.4 and added the nvme_core kernel argument, but when I PXE boot it shows an error about that parameter being invalid. Anyone else see this issue?



  • It seems like we may have similar issues except I can capture image fine but deploying images is extremely slow (10MB/min).
    I’m updating to latest version of Fog 1.5.7.0 to 1.5.7.2 and going to try Kernal parameter as well if the update doesn’t resolve the issue
    nvme_core.default_ps_max_latency_us=5500

    I too am using the HP Elitebook G6, except 840 not 830



  • @Quazz

    Excellent, thank you. Will test and report back.


  • Moderator

    @rocksteve69 You can set it for all under FOG Configuration -> FOG Settings -> General -> Kernel args



  • @Quazz said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:

    nvme_core.default_ps_max_latency_us=5500

    Hi Quazz,

    I have successfully been able to capture and deploy images fully without any issues setting the Host Kernel Arguments value to nvme_core.default_ps_max_latency_us=5500. Thank you greatly for this information.

    Now is there way we can we set this argument permanently for all captures and deployments and not have to create host entries for all future image deployments?

    Thanks all.


  • Moderator

    @rocksteve69 said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:

    3b:00.0 Non-Volatile memory controller [0108]: Sandisk Corp Device [15b7:5003] ( rev 01)
    Subsystem: Sandisk Corp Device [15b7:5003]
    Kernel driver in use: nvme

    I also wanted to look into this disk controller in the kernel build. This is not the typical intel nvme disk controller, its something new. I’m wondering if there is some kernel settings missing for this new hardware.

    But I would surely try the kernel parameter that Quazz posted because that has fixed other strange nvme performance issues.


  • Moderator

    @rocksteve69

    Can you give it a try with kernel parameter nvme_core.default_ps_max_latency_us=5500 ?



  • @george1421

    Hi sorry for the late update.

    Please see output from hardware and kernel driver command.

    [Fri Sep 20 root@fogclient ~]# lspci -nn -k
    00:00.0 Host bridge [0600]: Intel Corporation Device [8086:3e34] (rev 0c)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    lspci: Unable to load libkmod resources: error -12
    00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:3ea0] (                                                                                                                                                             rev 02)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    00:04.0 Signal processing controller [1180]: Intel Corporation Skylake Processor                                                                                                                                                              Thermal Subsystem [8086:1903] (rev 0c)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    00:12.0 Signal processing controller [1180]: Intel Corporation Device [8086:9df9                                                                                                                                                             ] (rev 11)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    00:14.0 USB controller [0c03]: Intel Corporation Device [8086:9ded] (rev 11)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
            Kernel driver in use: xhci_hcd
    00:14.2 RAM memory [0500]: Intel Corporation Device [8086:9def] (rev 11)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:9de8] (rev                                                                                                                                                              11)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    00:15.1 Serial bus controller [0c80]: Intel Corporation Device [8086:9de9] (rev                                                                                                                                                              11)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    00:16.0 Communication controller [0780]: Intel Corporation Device [8086:9de0] (r                                                                                                                                                             ev 11)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    00:1c.0 PCI bridge [0604]: Intel Corporation Device [8086:9dbc] (rev f1)
            Kernel driver in use: pcieport
    00:1c.7 PCI bridge [0604]: Intel Corporation Device [8086:9dbf] (rev f1)
            Kernel driver in use: pcieport
    00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:9db4] (rev f1)
            Kernel driver in use: pcieport
    00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:9d84] (rev 11)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    00:1f.3 Multimedia audio controller [0401]: Intel Corporation Device [8086:9dc8]                                                                                                                                                              (rev 11)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:9da3] (rev 11)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
            Kernel driver in use: i801_smbus
    00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:9da4] (rev                                                                                                                                                              11)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (6) I2                                                                                                                                                             19-V [8086:15be] (rev 11)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
            Kernel driver in use: e1000e
    01:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
            Kernel driver in use: pcieport
    02:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
            Kernel driver in use: pcieport
    02:01.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
            Kernel driver in use: pcieport
    02:02.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
            Kernel driver in use: pcieport
    03:00.0 System peripheral [0880]: Intel Corporation Device [8086:15e8] (rev 06)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
    39:00.0 USB controller [0c03]: Intel Corporation Device [8086:15e9] (rev 06)
            Subsystem: Hewlett-Packard Company Device [103c:854a]
            Kernel driver in use: xhci_hcd
    3a:00.0 Network controller [0280]: Intel Corporation Device [8086:2723] (rev 1a)
            Subsystem: Intel Corporation Device [8086:0084]
    3b:00.0 Non-Volatile memory controller [0108]: Sandisk Corp Device [15b7:5003] (                                                                                                                                                             rev 01)
            Subsystem: Sandisk Corp Device [15b7:5003]
            Kernel driver in use: nvme
    

  • Moderator

    @rocksteve69 Well, lets start by collecting some details on this target hardware. Lets do the following.

    1. Manually register a target computer into FOG (you may have already done this because you are having issues deploying).
    2. Schedule a capture/deploy to this target system, but before you schedule the task, tick the debug checkbox.
    3. PXE boot the target computer
    4. After several screens of text that you need to clear by pressing enter, you will be dropped to the FOS Linux command prompt.
    5. Key in ip addr show and collect the IP address of the FOS LInux client
    6. Set root's password to something simple like *hello with passwd Don’t worry this password will be reset the next time FOS boots.
    7. Now with the information you set in steps 5 and 6, use putty or a remote window shell from a second computer by connecting to ssh on the FOS LInux system using info you previously collected. This remote connection will help you copy and paste commands into the FOS Linux shell.
    8. Key in lspci -nn -k and post the results here. If you get an error drop the -k from the command. This command will print out the hardware ID and the kernel driver being used for that device.


  • Hi George,

    Thank you for replying. Here is the answers to your questions:

    First of all what version of FOG are you using? Version 1.5.7.2 addressed some imaging issues that were discovered after 1.5.7 was release.

    Currently using FOG - 1.5.7

    What kernel version when you say the latest, that is a relative number.

    Kernel - 5.1.16

    I understand this is a HP, but on the dells we have to switch the disk controller mode from raid-on to ahci mode, is there something similar in the hp firmware?

    I have looked through the BIOS and unable to see any settings with regards to the disk controller, but I know from the specs sheet you can have raid setup. I have asked the question to HP as I have a technical support incident raised with them. I will update once I have a reply.

    Kind regards,

    Steven


  • Moderator

    @rocksteve69 said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:

    unable

    Well first of all you have already done most of the initial steps we would have suggested so now we are to the hard bits.

    First of all what version of FOG are you using? Version 1.5.7.2 addressed some imaging issues that were discovered after 1.5.7 was release.

    What kernel version when you say the latest, that is a relative number.

    I understand this is a HP, but on the dells we have to switch the disk controller mode from raid-on to ahci mode, is there something similar in the hp firmware?

    If you are on FOG version 1.5.7, there are some beta kernels and inits we might like to try. They have an updated version of partclone on them. These are not released for general availability just yet. It would be interesting to see if the updated beta code does anything different from the current version of FOS Linux.

    My intuition is telling me the issue is either with the network adapter or the disk controller. At this time I don’t have any basis to know which one just yet.


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