HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images

[Quazz]

@rocksteve69 You can set it for all under FOG Configuration -> FOG Settings -> General -> Kernel args

[rocksteve69]

@Quazz

Excellent, thank you. Will test and report back.

[robbit]

It seems like we may have similar issues except I can capture image fine but deploying images is extremely slow (10MB/min).
I’m updating to latest version of Fog 1.5.7.0 to 1.5.7.2 and going to try Kernal parameter as well if the update doesn’t resolve the issue
nvme_core.default_ps_max_latency_us=5500

I too am using the HP Elitebook G6, except 840 not 830

[A Former User]

I’m trying this for our G6’s. I’ve updated to 1.5.7.4 and added the nvme_core kernel argument, but when I PXE boot it shows an error about that parameter being invalid. Anyone else see this issue?

[george1421]

@Shad0wguy Please provide a clear screen shot of the error taken with a mobile phone. The context of the error is important here.

[rocksteve69]

Hi,

Apologies for the late feedback. We have been successfully imaged 10 G6 laptops but now we new are getting the same error message as ‘Shad0wguy’.

I have attached a screen cap.

Could be the bios has been updated so will check and report back.!

Kind regards,

Steven

[george1421]

@rocksteve69 other than the export errors are you experiencing any issue? The export errors are understandable because of the dot in the parameter name.

[rocksteve69]

@george1421 Thanks for the reply.

Basically there is no other errors and the original issue is present again, slowness like the disk is back in low power mode.

I have done some investigations to find the difference between the two G6s and have re-imaged a working one fine and failed on the newer G6s. The difference appears to be with regards to SSDs.

Working G6s have West Digital and non-working have Samsung.

I can confirmed this on 10 of each and it appears the nvme_core.default_ps_max_latency_us=5500 command has no effect on the Samsung SSDs.

Here is a putty extra of a non working G6 with a Samsung SSD.

00:00.0 Host bridge [0600]: Intel Corporation Device [8086:3e34] (rev 0c)
Subsystem: Hewlett-Packard Company Device [103c:854a]
lspci: Unable to load libkmod resources: error -12
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:3ea0] ( rev 02)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:04.0 Signal processing controller [1180]: Intel Corporation Skylake Processor Thermal Subsystem [8086:1903] (rev 0c)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:12.0 Signal processing controller [1180]: Intel Corporation Device [8086:9df9 ] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:9ded] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: xhci_hcd
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:9def] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:9de8] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:15.1 Serial bus controller [0c80]: Intel Corporation Device [8086:9de9] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:9de0] (r ev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1c.0 PCI bridge [0604]: Intel Corporation Device [8086:9dbc] (rev f1)
Kernel driver in use: pcieport
00:1c.7 PCI bridge [0604]: Intel Corporation Device [8086:9dbf] (rev f1)
Kernel driver in use: pcieport
00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:9db4] (rev f1)
Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:9d84] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.3 Multimedia audio controller [0401]: Intel Corporation Device [8086:9dc8] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:9da3] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: i801_smbus
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:9da4] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (6) I2 19-V [8086:15be] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: e1000e
01:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
02:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
02:01.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
02:02.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
03:00.0 System peripheral [0880]: Intel Corporation Device [8086:15e8] (rev 06)
Subsystem: Hewlett-Packard Company Device [103c:854a]
39:00.0 USB controller [0c03]: Intel Corporation Device [8086:15e9] (rev 06)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: xhci_hcd
3a:00.0 Network controller [0280]: Intel Corporation Device [8086:2723] (rev 1a)
Subsystem: Intel Corporation Device [8086:0084]
3b:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd Device [144d:a808]
Subsystem: Samsung Electronics Co Ltd Device [144d:a801]
Kernel driver in use: nvme

Steven

[Quazz]

@rocksteve69 Try nvme_core.default_ps_max_latency_us=0

For the purposes of FOS, we don’t require a threshold where the drive assumes a lower power state, so we may as well try and eliminate lower power states altogether.

There may also be firmware updates for the SSDs in question

[rocksteve69]

@Quazz said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:

nvme_core.default_ps_max_latency_us=0

Hi, I have tested with the command nvme_core.default_ps_max_latency_us=0 and it made no difference to the G6 with the Samsung SSDs

We see about the firmware update for the SSD and report back

[Quazz]

@rocksteve69 Can I ask which model it is specifically?

[rocksteve69]

@Quazz The SSD model is Samsung MZVLB256HAHQ-000H1-S425NE0M726296.

[george1421]

@rocksteve69 This may be too much to ask, but if you swapped the WD drive for the Samsung drive in the same model laptop, does the problem move with the drive? That would then point directly to the Samsung drive.

@Quazz do you think the updated version of partclone would solve this issue ?

[Quazz]

@george1421 To be honest, I never expected the partclone update to really change anything in that regard. I just figured there was a possibility that it could improve somewhat.

I’ve been confusing this thread with another one I think. I assumed he was already on those inits.

It’s worth a shot!

Can be downloaded from: https://dev.fogproject.org/blue/organizations/jenkins/fos/detail/master/95/artifacts

[rocksteve69]

@george1421

I have done just that. If I swap the drives works fine with WD. Samsung doesn’t work within either laptop. I could attempt to put one of the drives within a known working G5 as this will completely rule out anything else.

[rocksteve69]

@Quazz

I can try. How does one install the update version of partclone?

[rocksteve69]

@rocksteve69

I have also just tried the Samsung G6 SSD in a G5 and it worked fine with no issues, imaged in record time.

Starting to get very confused.

[george1421]

@rocksteve69 The updated version of partclone should be in the link I provided below. Partclone is in the init.xz file. You would just download the init.xz and rename it and and move it to /var/www/html/fog/service/ipxe directory. Then for that specific host go into the host definition and under the init field.

Byt @Quazz looking at the link you provided earlier, I though you named this beta init something else than init.xz?? Is that link still correct?

[Quazz]

@george1421 This one is auto-built by Jenkins using the github repository, the other one was the one I made for testing, but wasn’t fully complete (missing progress update patch)

Other than that they’re identical

@rocksteve69

Once you have the init.xz you can rename it to init_partclone.xz or something and then copy it to /var/www/fog/service/ipxe

Then you can change the host init in the WebGUI at host settings to init_partclone.xz or whatever you named it.

[rocksteve69]

@Quazz Apologies for the late reply, been away out the office.

We have confirmed we are using the latest version of the Kernel.
Using the developer version of FOG
Using the version of PartClone detailed in the link below.

All of the above has no effect on the image deployment.

Now we have another spanner in the works since I have been away. We receieved another batch of G6’s now with a third manufacturer, Hynix, and the same is happening to them SSDs as well.

Currently speaking to HP as the Samsung SSDs in the G6 are an OEM disk and Samsung don’t list a firmware update for it and it seems neither does HP. So this maybe a dead end.