HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images

george1421 · Sep 13, 2019, 1:35 PM

@rocksteve69 said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:

unable

Well first of all you have already done most of the initial steps we would have suggested so now we are to the hard bits.

First of all what version of FOG are you using? Version 1.5.7.2 addressed some imaging issues that were discovered after 1.5.7 was release.

What kernel version when you say the latest, that is a relative number.

I understand this is a HP, but on the dells we have to switch the disk controller mode from raid-on to ahci mode, is there something similar in the hp firmware?

If you are on FOG version 1.5.7, there are some beta kernels and inits we might like to try. They have an updated version of partclone on them. These are not released for general availability just yet. It would be interesting to see if the updated beta code does anything different from the current version of FOS Linux.

My intuition is telling me the issue is either with the network adapter or the disk controller. At this time I don’t have any basis to know which one just yet.

rocksteve69 · Sep 16, 2019, 8:56 AM

Hi George,

Thank you for replying. Here is the answers to your questions:

First of all what version of FOG are you using? Version 1.5.7.2 addressed some imaging issues that were discovered after 1.5.7 was release.

Currently using FOG - 1.5.7

What kernel version when you say the latest, that is a relative number.

Kernel - 5.1.16

I understand this is a HP, but on the dells we have to switch the disk controller mode from raid-on to ahci mode, is there something similar in the hp firmware?

I have looked through the BIOS and unable to see any settings with regards to the disk controller, but I know from the specs sheet you can have raid setup. I have asked the question to HP as I have a technical support incident raised with them. I will update once I have a reply.

Kind regards,

Steven

george1421 · Sep 16, 2019, 2:24 PM

@rocksteve69 Well, lets start by collecting some details on this target hardware. Lets do the following.

Manually register a target computer into FOG (you may have already done this because you are having issues deploying).
Schedule a capture/deploy to this target system, but before you schedule the task, tick the debug checkbox.
PXE boot the target computer
After several screens of text that you need to clear by pressing enter, you will be dropped to the FOS Linux command prompt.
Key in ip addr show and collect the IP address of the FOS LInux client
Set root’s password to something simple like *hello with passwd Don’t worry this password will be reset the next time FOS boots.
Now with the information you set in steps 5 and 6, use putty or a remote window shell from a second computer by connecting to ssh on the FOS LInux system using info you previously collected. This remote connection will help you copy and paste commands into the FOS Linux shell.
Key in lspci -nn -k and post the results here. If you get an error drop the -k from the command. This command will print out the hardware ID and the kernel driver being used for that device.

rocksteve69 · Sep 20, 2019, 3:24 AM

@george1421

Hi sorry for the late update.

Please see output from hardware and kernel driver command.

[Fri Sep 20 root@fogclient ~]# lspci -nn -k
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:3e34] (rev 0c)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
lspci: Unable to load libkmod resources: error -12
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:3ea0] (                                                                                                                                                             rev 02)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:04.0 Signal processing controller [1180]: Intel Corporation Skylake Processor                                                                                                                                                              Thermal Subsystem [8086:1903] (rev 0c)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:12.0 Signal processing controller [1180]: Intel Corporation Device [8086:9df9                                                                                                                                                             ] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:9ded] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
        Kernel driver in use: xhci_hcd
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:9def] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:9de8] (rev                                                                                                                                                              11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:15.1 Serial bus controller [0c80]: Intel Corporation Device [8086:9de9] (rev                                                                                                                                                              11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:9de0] (r                                                                                                                                                             ev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1c.0 PCI bridge [0604]: Intel Corporation Device [8086:9dbc] (rev f1)
        Kernel driver in use: pcieport
00:1c.7 PCI bridge [0604]: Intel Corporation Device [8086:9dbf] (rev f1)
        Kernel driver in use: pcieport
00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:9db4] (rev f1)
        Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:9d84] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.3 Multimedia audio controller [0401]: Intel Corporation Device [8086:9dc8]                                                                                                                                                              (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:9da3] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
        Kernel driver in use: i801_smbus
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:9da4] (rev                                                                                                                                                              11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (6) I2                                                                                                                                                             19-V [8086:15be] (rev 11)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
        Kernel driver in use: e1000e
01:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
        Kernel driver in use: pcieport
02:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
        Kernel driver in use: pcieport
02:01.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
        Kernel driver in use: pcieport
02:02.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
        Kernel driver in use: pcieport
03:00.0 System peripheral [0880]: Intel Corporation Device [8086:15e8] (rev 06)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
39:00.0 USB controller [0c03]: Intel Corporation Device [8086:15e9] (rev 06)
        Subsystem: Hewlett-Packard Company Device [103c:854a]
        Kernel driver in use: xhci_hcd
3a:00.0 Network controller [0280]: Intel Corporation Device [8086:2723] (rev 1a)
        Subsystem: Intel Corporation Device [8086:0084]
3b:00.0 Non-Volatile memory controller [0108]: Sandisk Corp Device [15b7:5003] (                                                                                                                                                             rev 01)
        Subsystem: Sandisk Corp Device [15b7:5003]
        Kernel driver in use: nvme

Quazz · Sep 20, 2019, 3:31 PM

@rocksteve69

Can you give it a try with kernel parameter nvme_core.default_ps_max_latency_us=5500 ?

george1421 · Sep 20, 2019, 5:40 PM

@rocksteve69 said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:

3b:00.0 Non-Volatile memory controller [0108]: Sandisk Corp Device [15b7:5003] ( rev 01)
Subsystem: Sandisk Corp Device [15b7:5003]
Kernel driver in use: nvme

I also wanted to look into this disk controller in the kernel build. This is not the typical intel nvme disk controller, its something new. I’m wondering if there is some kernel settings missing for this new hardware.

But I would surely try the kernel parameter that Quazz posted because that has fixed other strange nvme performance issues.

rocksteve69 · Sep 23, 2019, 9:35 AM

@Quazz said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:

nvme_core.default_ps_max_latency_us=5500

Hi Quazz,

I have successfully been able to capture and deploy images fully without any issues setting the Host Kernel Arguments value to nvme_core.default_ps_max_latency_us=5500. Thank you greatly for this information.

Now is there way we can we set this argument permanently for all captures and deployments and not have to create host entries for all future image deployments?

Thanks all.

Quazz · Sep 23, 2019, 9:38 AM

@rocksteve69 You can set it for all under FOG Configuration -> FOG Settings -> General -> Kernel args

rocksteve69 · Sep 23, 2019, 10:19 AM

@Quazz

Excellent, thank you. Will test and report back.

robbit · Sep 27, 2019, 3:23 AM

It seems like we may have similar issues except I can capture image fine but deploying images is extremely slow (10MB/min).
I’m updating to latest version of Fog 1.5.7.0 to 1.5.7.2 and going to try Kernal parameter as well if the update doesn’t resolve the issue
nvme_core.default_ps_max_latency_us=5500

I too am using the HP Elitebook G6, except 840 not 830

A Former User · Sep 30, 2019, 8:23 PM

I’m trying this for our G6’s. I’ve updated to 1.5.7.4 and added the nvme_core kernel argument, but when I PXE boot it shows an error about that parameter being invalid. Anyone else see this issue?

george1421 · Sep 30, 2019, 10:00 PM

@Shad0wguy Please provide a clear screen shot of the error taken with a mobile phone. The context of the error is important here.

rocksteve69 · Oct 15, 2019, 11:00 AM

Hi,

Apologies for the late feedback. We have been successfully imaged 10 G6 laptops but now we new are getting the same error message as ‘Shad0wguy’.

I have attached a screen cap.

Could be the bios has been updated so will check and report back.!

Kind regards,

Steven

george1421 · Oct 15, 2019, 2:30 PM

@rocksteve69 other than the export errors are you experiencing any issue? The export errors are understandable because of the dot in the parameter name.

rocksteve69 · Oct 15, 2019, 2:30 PM

@george1421 Thanks for the reply.

Basically there is no other errors and the original issue is present again, slowness like the disk is back in low power mode.

I have done some investigations to find the difference between the two G6s and have re-imaged a working one fine and failed on the newer G6s. The difference appears to be with regards to SSDs.

Working G6s have West Digital and non-working have Samsung.

I can confirmed this on 10 of each and it appears the nvme_core.default_ps_max_latency_us=5500 command has no effect on the Samsung SSDs.

Here is a putty extra of a non working G6 with a Samsung SSD.

00:00.0 Host bridge [0600]: Intel Corporation Device [8086:3e34] (rev 0c)
Subsystem: Hewlett-Packard Company Device [103c:854a]
lspci: Unable to load libkmod resources: error -12
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:3ea0] ( rev 02)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:04.0 Signal processing controller [1180]: Intel Corporation Skylake Processor Thermal Subsystem [8086:1903] (rev 0c)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:12.0 Signal processing controller [1180]: Intel Corporation Device [8086:9df9 ] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:9ded] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: xhci_hcd
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:9def] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:9de8] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:15.1 Serial bus controller [0c80]: Intel Corporation Device [8086:9de9] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:9de0] (r ev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1c.0 PCI bridge [0604]: Intel Corporation Device [8086:9dbc] (rev f1)
Kernel driver in use: pcieport
00:1c.7 PCI bridge [0604]: Intel Corporation Device [8086:9dbf] (rev f1)
Kernel driver in use: pcieport
00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:9db4] (rev f1)
Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:9d84] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.3 Multimedia audio controller [0401]: Intel Corporation Device [8086:9dc8] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:9da3] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: i801_smbus
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:9da4] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (6) I2 19-V [8086:15be] (rev 11)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: e1000e
01:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
02:00.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
02:01.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
02:02.0 PCI bridge [0604]: Intel Corporation Device [8086:15e7] (rev 06)
Kernel driver in use: pcieport
03:00.0 System peripheral [0880]: Intel Corporation Device [8086:15e8] (rev 06)
Subsystem: Hewlett-Packard Company Device [103c:854a]
39:00.0 USB controller [0c03]: Intel Corporation Device [8086:15e9] (rev 06)
Subsystem: Hewlett-Packard Company Device [103c:854a]
Kernel driver in use: xhci_hcd
3a:00.0 Network controller [0280]: Intel Corporation Device [8086:2723] (rev 1a)
Subsystem: Intel Corporation Device [8086:0084]
3b:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd Device [144d:a808]
Subsystem: Samsung Electronics Co Ltd Device [144d:a801]
Kernel driver in use: nvme

Steven

Quazz · Oct 15, 2019, 8:56 AM

@rocksteve69 Try nvme_core.default_ps_max_latency_us=0

For the purposes of FOS, we don’t require a threshold where the drive assumes a lower power state, so we may as well try and eliminate lower power states altogether.

There may also be firmware updates for the SSDs in question

rocksteve69 · Oct 16, 2019, 9:41 AM

@Quazz said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:

nvme_core.default_ps_max_latency_us=0

Hi, I have tested with the command nvme_core.default_ps_max_latency_us=0 and it made no difference to the G6 with the Samsung SSDs

We see about the firmware update for the SSD and report back

Quazz · Oct 16, 2019, 9:43 AM

@rocksteve69 Can I ask which model it is specifically?

rocksteve69 · Oct 16, 2019, 10:06 AM

@Quazz The SSD model is Samsung MZVLB256HAHQ-000H1-S425NE0M726296.

george1421 · Oct 16, 2019, 10:12 AM

@rocksteve69 This may be too much to ask, but if you swapped the WD drive for the Samsung drive in the same model laptop, does the problem move with the drive? That would then point directly to the Samsung drive.

@Quazz do you think the updated version of partclone would solve this issue ?

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