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    Error: 1 is not supported codepage when unzipping snapin pack

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    • ?
      A Former User
      last edited by

      Hi,

      We are trying to deploy a snapin pack, but when the fog client tries to unzip the snapin pack, we get this error.
      I have read this post: https://forums.fogproject.org/topic/11616/snapinpack-snapinclient-error-1-is-not-a-supported-code-page-parameter-name-codepage as it looks quite the same we have. Our envrionment:

      • Fog project 1.5.7
      • Fog client 0.11.16
      • Windows 10 Pro version 1809 and newer
      • Language: English (United States)
      • Keyboard: US English

      I have tried to zip the snapin pack with various zip tools: 7zip, Windows builtin zip tool, download a zip from Gitlab (linux), but all gives the same error:

      ------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 03/09/2019 14:05 Client-Info Client Version: 0.11.16
 03/09/2019 14:05 Client-Info Client OS:      Windows
 03/09/2019 14:05 Client-Info Server Version: 1.5.7
 03/09/2019 14:05 Middleware::Response Success
 03/09/2019 14:05 SnapinClient Running snapin Onetrail MailSignature Install
 03/09/2019 14:05 Middleware::Communication Download: http://fog.onetrail.net/fog/service/snapins.file.php?mac=1C:39:47:2E:F8:9B|E0:94:67:A6:E1:37|E2:94:67:A6:E1:36|00:FF:1E:AA:B0:FA|00:FF:52:22:4A:DF|00:FF:C9:DC:0C:28|00:FF:62:19:D9:92|E0:94:67:A6:E1:36&taskid=38
 03/09/2019 14:05 SnapinClient C:\Program Files (x86)\FOG\tmp\mailsignature-master.zip
 03/09/2019 14:05 SnapinClient Processing SnapinPack mailsignature-master.zip
 03/09/2019 14:05 SnapinClient Extracting SnapinPack
 03/09/2019 14:05 SnapinClient ERROR: 1 is not a supported code page.
Parameter name: codepage
 03/09/2019 14:05 Middleware::Communication URL: http://fog.onetrail.net/fog/service/snapins.checkin.php?taskid=38&exitcode=-1&mac=1C:39:47:2E:F8:9B|E0:94:67:A6:E1:37|E2:94:67:A6:E1:36|00:FF:1E:AA:B0:FA|00:FF:52:22:4A:DF|00:FF:C9:DC:0C:28|00:FF:62:19:D9:92|E0:94:67:A6:E1:36&newService&json
------------------------------------------------------------------------------

      What else can we try?
      Thanks in advance!
      /Jurgen.

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      • S
        Sebastian Roth Moderator
        last edited by

        @Jurgen-Goedbloed Interesting issue you got here. From what you say it’s not as described in the other topic where @emc said:

        I will still lookout for it, but I would say it is an issue with either 1709 or something specific with Windows internally.

        Could it be related to the German language mentioned there. What language do you have your Windows installed with?

        The error message “1 is not a supported code page” is not something specific to the fog-client as I can find many results on the web about this (1, 2, 3). Looks like people using the so called SharpZipLib report this kind of issue. We use this library as well. Possibly we need to update to the latest version of the library or just default to a code page.

        Do you have a OEM version of Windows running?? https://github.com/chef/chef-dk/issues/1290

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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        • S
          Sebastian Roth Moderator
          last edited by Sebastian Roth

          @Jurgen-Goedbloed Ahhh, found an interesting post here: https://forums.sonarr.tv/t/update-process-failed-1-is-not-a-supported-code-page/3253/10

          Our fog-client runs as service as well. So this probably causes the issue. If you change language settings after the install code pages differ somehow (maybe?!) and cause the issue.

          Try as suggested: Control Panel > Region > Administrative Tab > Copy Settings

          Otherwise we might go ahead and default to a code page as they do here: https://github.com/chef/fastmsi-custom-action/commit/40e1be8fcdf238c3f4bac94bb102e761d406651b

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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          • ?
            A Former User
            last edited by

            Hi Sebastian,
            The suggested option: Control Panel > Region > Administrative Tab > Copy Settings indeed makes the extraction of the snapin pack work.

            Especially, setting the option “Copy Settings -> to Welcome screen and system accounts” works for us.

            But, as we’re starting to deploy the fog client on a number of existing machines, that would mean that we have to manually do that on all machines. I will see if we can automate that, but can you look if you can build it into the client as you suggested? I’m happy to test.

            1 Reply Last reply Reply Quote 0
            • S
              Sebastian Roth Moderator
              last edited by

              @Jurgen-Goedbloed I will build a DLL for you that sets a defualt code page for testing. But won’t get to that before tonight I suppose.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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              • ?
                A Former User
                last edited by

                Great, thanks!

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                • S
                  Sebastian Roth Moderator
                  last edited by Sebastian Roth

                  @Jurgen-Goedbloed Here we go. Wasn’t sure if code page 850 (mostly used in USA) or 437 (more in UK, Ireland, Canada) would be the “better” choice (see wikipedia) so I build two DLLs:

                  • https://github.com/FOGProject/fog-client/releases/download/0.11.16/Modules_zip_default_codepage_437.dll
                  • https://github.com/FOGProject/fog-client/releases/download/0.11.16/Modules_zip_default_codepage_850.dll

                  Stop FOGService (Windows services.msc), then go to C:\Program Files (x86)\FOG\ and rename Modules.dll. Now download the ones from above put in place of the original one. Start the service and try running your snapin pack. Please try both DLLs and let me know.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                  • ?
                    A Former User
                    last edited by

                    Thanks. I’ll test and let you know.

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                    • ?
                      A Former User
                      last edited by

                      @Sebastian-Roth We tested the DLLs and both are working fine for us.
                      My gut feeling says that codepage 850 is better, as it has more readable characters in it.

                      Can you implement this in a new version of the client, so that we can roll out the client via the MSI installer?

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                      • S
                        Sebastian Roth Moderator
                        last edited by

                        @Jurgen-Goedbloed Thanks for testing and the information. Sure I will add this simple fix to the official code! Though I can’t promise you we’ll get out a new fog-client release soon.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                        • S
                          Sebastian Roth Moderator
                          last edited by

                          @Jurgen-Goedbloed said:

                          Can you implement this in a new version of the client, so that we can roll out the client via the MSI installer?

                          What’s your time schedule on this? There are a couple of things involved to bring out a new fog-client version and I don’t see us doing it all at in the next weeks. But I can imagine building sort of a pre next release version that you can use and help us testing things before the official release. What do you think?

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                          • ?
                            A Former User
                            last edited by

                            @Sebastian-Roth We would be happy with that.

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                            • S
                              Sebastian Roth Moderator
                              last edited by

                              @Jurgen-Goedbloed So what is your time schedule on this? Just asking because I have a lot of work and can’t promise to have this ready on shot notice!

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                              • ?
                                A Former User
                                last edited by

                                @Sebastian-Roth Our plan was to roll out the clients by the end of this week. Thursday or Friday.

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                                • S
                                  Sebastian Roth Moderator
                                  last edited by

                                  @Jurgen-Goedbloed While I might be able to get out a test version till then I don’t see that we have enough time to do testing before that. Can you delay the final roll out?

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  1 Reply Last reply Reply Quote 0
                                  • ?
                                    A Former User
                                    last edited by

                                    @Sebastian-Roth : then don’t rush for me. What I can do for now is install the fog client and then copy the modules.dll that uses codepage 850. I have already created a script that does this. I will use this script to roll out the Fog client to all existing workplaces with psexec.

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