I don't see some hosts


  • Moderator

    @laurentb I know that, but presumably there will be another client that already has that MAC is my thinking. Although, I don’t know if that will allow you to add the other host as it may still complain about duplicate MACs



  • @quazz i can’t edit the client because i don’t see the client in my pending hosts


  • Moderator

    @laurentb You can edit clients and ignore specific MAC on that client.

    I don’t believe there’s currently a way to do it for a group since each client is presumed to have unique MAC addresses.



  • Yeahhhh Absolutely right ! I have a Fortigate firewall for all my site AND in some computer (about 350) i also have the Forticlient VPN when the computers want to connect from the outside !

    So… how i could solve that… ???
    Is there a way to ignore this particular MAC adress in fog ?


  • Senior Developer

    @laurentb Looking through the code and the messages you posted again I might have found some interesting point here. See the list of MAC addresses the clients sends: 00:09:0F:AA:00:01|88:B1:11:2A:4B:6C|88:B1:11:2A:4B:6D|18:60:24:4A:D3:FE|00:09:0F:FE:00:01

    The very first one seems to be one by Fortinet Inc. and it looks kind of generic ending on 00:01. So I searched the web and found this: https://forum.fortinet.com/tm.aspx?m=17420

    Any chance you have some kind of IPSec VPN client running on that machine? I am wondering if our fog-client is just being confused by that MAC address especially as you don’t seem to have registered that client with your FOG server yet. What do you think @Joe-Schmitt? You know a lot better how the fog-client handles several MACs…



  • @Sebastian-Roth i cannot do that because the client wasn’t in my host list ! (it’s my problem).
    moreover I’ve never seen this option…


  • Senior Developer

    @LaurentB I haven’t read through the whole thread, so sorry if this has been said and tried already: Did you reset the encryption data in the web UI for this client (see host settings)?



  • And if i look the actual fog.log i got this :

    
    ------------------------------------------------------------------------------
    ----------------------------------UserTracker---------------------------------
    ------------------------------------------------------------------------------
     14/06/2018 09:38 Client-Info Client Version: 0.11.16
     14/06/2018 09:38 Client-Info Client OS:      Windows
     14/06/2018 09:38 Client-Info Server Version: 1.5.3
     14/06/2018 09:38 Middleware::Response ERROR: Unable to get subsection
     14/06/2018 09:38 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
     14/06/2018 09:38 Service Sleeping for 149 seconds
     14/06/2018 09:41 Middleware::Communication URL: http://srv-fog1-n0/fog/management/index.php?sub=requestClientInfo&configure&newService&json
     14/06/2018 09:41 Middleware::Response Success
     14/06/2018 09:41 Middleware::Communication URL: http://srv-fog1-n0/fog/management/index.php?sub=requestClientInfo&mac=00:09:0F:AA:00:01|88:B1:11:2A:4B:6C|88:B1:11:2A:4B:6D|18:60:24:4A:D3:FE|00:09:0F:FE:00:01&newService&json
     14/06/2018 09:41 Middleware::Authentication Waiting for authentication timeout to pass
     14/06/2018 09:41 Middleware::Communication Download: http://srv-fog1-n0/fog/management/other/ssl/srvpublic.crt
     14/06/2018 09:41 Data::RSA FOG Server CA cert found
     14/06/2018 09:41 Middleware::Authentication Cert OK
     14/06/2018 09:41 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
     14/06/2018 09:41 Middleware::Authentication ERROR: Could not get security token
     14/06/2018 09:41 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
     14/06/2018 09:41 Middleware::Communication POST URL: http://srv-fog1-n0/fog/management/index.php?sub=requestClientInfo&authorize&newService
     14/06/2018 09:41 Middleware::Response Invalid security token
     14/06/2018 09:41 Middleware::Response Success
     14/06/2018 09:41 Middleware::Communication URL: http://srv-fog1-n0/fog/service/getversion.php?clientver&newService&json
     14/06/2018 09:41 Middleware::Communication URL: http://srv-fog1-n0/fog/service/getversion.php?newService&json
    
     14/06/2018 09:41 Service Creating user agent cache
     14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
     14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
     14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
     14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
     14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
     14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
    
    ------------------------------------------------------------------------------
    ---------------------------------ClientUpdater--------------------------------
    ------------------------------------------------------------------------------
     14/06/2018 09:41 Client-Info Client Version: 0.11.16
     14/06/2018 09:41 Client-Info Client OS:      Windows
     14/06/2018 09:41 Client-Info Server Version: 1.5.3
     14/06/2018 09:41 Middleware::Response Success
    ------------------------------------------------------------------------------
    
    
    ------------------------------------------------------------------------------
    ----------------------------------TaskReboot----------------------------------
    ------------------------------------------------------------------------------
     14/06/2018 09:41 Client-Info Client Version: 0.11.16
     14/06/2018 09:41 Client-Info Client OS:      Windows
     14/06/2018 09:41 Client-Info Server Version: 1.5.3
     14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
     14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
    
    ------------------------------------------------------------------------------
    --------------------------------HostnameChanger-------------------------------
    ------------------------------------------------------------------------------
     14/06/2018 09:41 Client-Info Client Version: 0.11.16
     14/06/2018 09:41 Client-Info Client OS:      Windows
     14/06/2018 09:41 Client-Info Server Version: 1.5.3
     14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
     14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
    
    ------------------------------------------------------------------------------
    ---------------------------------SnapinClient---------------------------------
    ------------------------------------------------------------------------------
     14/06/2018 09:41 Client-Info Client Version: 0.11.16
     14/06/2018 09:41 Client-Info Client OS:      Windows
     14/06/2018 09:41 Client-Info Server Version: 1.5.3
     14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
     14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
    
    ------------------------------------------------------------------------------
    --------------------------------PrinterManager--------------------------------
    ------------------------------------------------------------------------------
     14/06/2018 09:41 Client-Info Client Version: 0.11.16
     14/06/2018 09:41 Client-Info Client OS:      Windows
     14/06/2018 09:41 Client-Info Server Version: 1.5.3
     14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
     14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
    
    ------------------------------------------------------------------------------
    --------------------------------PowerManagement-------------------------------
    ------------------------------------------------------------------------------
     14/06/2018 09:41 Client-Info Client Version: 0.11.16
     14/06/2018 09:41 Client-Info Client OS:      Windows
     14/06/2018 09:41 Client-Info Server Version: 1.5.3
     14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
     14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
    
    ------------------------------------------------------------------------------
    ----------------------------------UserTracker---------------------------------
    ------------------------------------------------------------------------------
     14/06/2018 09:41 Client-Info Client Version: 0.11.16
     14/06/2018 09:41 Client-Info Client OS:      Windows
     14/06/2018 09:41 Client-Info Server Version: 1.5.3
     14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
     14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
     14/06/2018 09:41 Service Sleeping for 122 seconds
    


  • @Wayne-Workman yes i uninstall manually and reinstall, i also made a script in my AD like this :

    @echo on
    Echo "Test if FOG already exist"
    If exist "C:\Program Files (x86)\FOG\settings.json" goto :REINSTALL
    
    Echo "Installation de fog"
    msiexec.exe /i "\\xxx\FOGNew.msi" WEBADDRESS="srv-fog1-n0" /quiet /norestart /Lvx "c:\NewInstallFog.log"
    ping 127.0.0.1 -n 15 > nul
    goto :FIN
    
    :REINSTALL
    Echo "REInstallation de fog"
    msiexec.exe /i "\\xxx\FOGNew.msi" WEBADDRESS="srv-fog1-n0" /quiet /norestart /Lvx "c:\NewInstallFog.log" REINSTALL=ALL REINSTALLMODE=A
    ping 127.0.0.1 -n 15 > nul
    net start fogservice
    goto :FIN
    
    :FIN
    


  • @laurentb have you tried manually uninstalling & reinstalling the fog client on this particular machine & then rebooting?


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