(Client 0.11.12 -) Client 0.11.14, Windows 10 1709 - Reboot (or other power event) fails



  • Same problem again: 1135

    I started with a fresh Windows 10 1709. In the beginning the client initiated power events successfully.
    Then I started to rebuild my machine. And now after a couple of apps like browsers, java, office (no regedit or something comparable at all) the reboot fails again.

    --------------------------------HostnameChanger-------------------------------
    ------------------------------------------------------------------------------
     17.02.2018 23:45 Client-Info Client Version: 0.11.14
     17.02.2018 23:45 Client-Info Client OS:      Windows
     17.02.2018 23:45 Client-Info Server Version: 1.5.0-RC-13
     17.02.2018 23:45 Middleware::Response Success
     17.02.2018 23:45 HostnameChanger Checking Hostname
     17.02.2018 23:45 HostnameChanger Hostname is correct
     17.02.2018 23:45 HostnameChanger Attempting to join domain
     17.02.2018 23:46 HostnameChanger Success, code =  0
     17.02.2018 23:46 Power Creating shutdown request
     17.02.2018 23:46 Power Parameters: /r /c "Host joined to Active Directory, restart required" /t 0
     17.02.2018 23:46 Bus Emmiting message on channel: Power
     17.02.2018 23:46 Power Attempt 1/6 to shutdown computer
     17.02.2018 23:46 Power --> API call returned 0, will re-attempt in 5 minutes```

  • Senior Developer

    @TrialAndError phew, I’m glad the issue is mostly fixed. Thanks for helping me debug it!



  • client 0.11.15

    Power events are executed on many (most?) machines again! Thank you for your work!



  • On the “fresh” Win10 1709 switching to “Delayed” worked. The client 0.11.14 executed power events again.

    On the “old” Win 10 - no change. And either with 0.11.14 nor the nightly any events a logged in the Windows log files around the time the error is logged in fog.log.


  • Senior Developer

    @TrialAndError could you perform a few debugging steps for me? It’d help narrow down why the shutdown is failing:

    • Check the Windows log for any reported issues around 17.02.2018 23:46
    • Set the client to Automatic (Delayed) startup, and see if that solves the issue
    • If both of those fail, try running this build instead: https://build.jbob.io/Client/nightly/02-18-2018-powerdebug-01/SmartInstaller.exe . It will hopefully log a more specific error message, but you’d need to first uninstall any existing client on the machine, and reset encryption data on it before installing

 

338
Online

41.2k
Users

11.6k
Topics

110.7k
Posts

Looks like your connection to FOG Project was lost, please wait while we try to reconnect.