Backing up database failed!


  • Testers

    Server
    • FOG Version: 1.4
    • OS: Ubuntu 16.04
    Client
    • Service Version:
    • OS:
    Description

    Trying to update to latest rev 6069 and server failing on Backing up database
    Storage nodes updated fine.


  • Testers

    ISSUE RESOLVED By following this

    TLDR; Rerun the fog installer if you have lost “Database Connectivity” to your fog server, or run the ALTER USER syntax shown below.

    So Ubuntu 16, among others I suppose, enable a “security updates” to be applied automatically as a “default” to things. Why, well it makes it simpler to ensure your Ubuntu systems are in compliance and patched for any potential exploits. This causes unknown and unexpected issues.

    I figured it’d be a safe thing to express that there could be problems (as many of you have already experienced) that when these updates go up (with or without your knowledge) it can break functionality in unexpected and inopportune ways.

    The quickest fix is to simply rerun the fog installer which should correct the problem.

    As a note, it seems this problem is specific only when the mysql account is the ‘root’ user AND the password is blank.

    The “fix” if you must do it manually is to open a terminal and obtain root:
    Super (Windows Key) + T then sudo -i (in most cases).

    From there, open mysql with mysql -u root

    NOTE: MySQL MUST be run with ROOT.

    Run:

    ALTER USER ‘root’@‘127.0.0.1’ IDENTIFIED WITH mysql_native_password BY ‘’; AND
    ALTER USER ‘root’@‘localhost’ IDENTIFIED WITH mysql_native_password BY ‘’;

    It’s okay if one of them fails. This is going to fix Most people’s issues.

    I would highly recommend removing the unattended-upgrades as many of these “sudden” issues came as a security patch ubuntu pushed out. By default Ubuntu typically set’s this for you as enabled and it can cause havoc on you as you (the admin) may not have “done” anything.

    To prevent this problem from happening in the future you could run:

    apt-get -y remove unattended-upgrades (AS Root again).


  • Testers

    @Tom-Elliott

    /var/www/fog/lib/db/pdodb.class.php on line 443
    [Wed May 17 08:57:07.443665 2017] [php7:error] [pid 5575] [client 10.24.32.13:12086] PHP Fatal error:  Uncaught Error: Call to a member function lastInsertId() on boolean in /var/www/fog/lib/db/pdodb.class.php:443\nStack trace:\n#0 /var/www/fog/lib/fog/fogcontroller.class.php(527): PDODB->insertId()\n#1 /var/www/fog/lib/fog/hookmanager.class.php(176): FOGController->save()\n#2 /var/www/fog/lib/fog/bootmenu.class.php(1123): HookManager->processEvent('IPXE_EDIT', Array)\n#3 /var/www/fog/lib/fog/bootmenu.class.php(197): BootMenu->_parseMe(Array)\n#4 /var/www/fog/service/ipxe/boot.php(35): BootMenu->__construct(Object(Host))\n#5 {main}\n  thrown in /var/www/fog/lib/db/pdodb.class.php on line 443
    [Wed May 17 08:57:21.302992 2017] [php7:error] [pid 4287] [client 10.24.32.175:65253] PHP Fatal error:  Uncaught Error: Call to a member function lastInsertId() on boolean in /var/www/fog/lib/db/pdodb.class.php:443\nStack trace:\n#0 /var/www/fog/lib/fog/fogcontroller.class.php(527): PDODB->insertId()\n#1 /var/www/fog/lib/fog/hookmanager.class.php(176): FOGController->save()\n#2 /var/www/fog/lib/fog/bootmenu.class.php(1123): HookManager->processEvent('IPXE_EDIT', Array)\n#3 /var/www/fog/lib/fog/bootmenu.class.php(197): BootMenu->_parseMe(Array)\n#4 /var/www/fog/service/ipxe/boot.php(35): BootMenu->__construct(Object(Host))\n#5 {main}\n  thrown in /var/www/fog/lib/db/pdodb.class.php on line 443
    

  • Testers

    @Tom-Elliott

    /usr/bin/lsb_release
    /bin/systemctl
    /opt/fog/.fogsettings
    Reading package lists...
    Building dependency tree...
    Reading state information...
    software-properties-common is already the newest version (0.96.20.7).
    python-software-properties is already the newest version (0.96.20.7).
    The following packages were automatically installed and are no longer required:
      libonig2 libqdbm14 snap-confine ubuntu-core-launcher
    Use 'sudo apt autoremove' to remove them.
    0 upgraded, 0 newly installed, 0 to remove and 3 not upgraded.
    17 May 08:20:29 ntpdate[2407]: adjust time server 45.127.112.2 offset -0.015201 sec
    gpg: keyring `/tmp/tmp75x8_9b2/secring.gpg' created
    gpg: keyring `/tmp/tmp75x8_9b2/pubring.gpg' created
    gpg: requesting key E5267A6C from hkp server keyserver.ubuntu.com
    gpg: /tmp/tmp75x8_9b2/trustdb.gpg: trustdb created
    gpg: key E5267A6C: public key "Launchpad PPA for Ondřej Surý" imported
    gpg: Total number processed: 1
    gpg:               imported: 1  (RSA: 1)
    OK
    gpg: keyring `/tmp/tmpw4d9oo70/secring.gpg' created
    gpg: keyring `/tmp/tmpw4d9oo70/pubring.gpg' created
    gpg: requesting key E5267A6C from hkp server keyserver.ubuntu.com
    gpg: /tmp/tmpw4d9oo70/trustdb.gpg: trustdb created
    gpg: key E5267A6C: public key "Launchpad PPA for Ondřej Surý" imported
    gpg: Total number processed: 1
    gpg:               imported: 1  (RSA: 1)
    OK
    Hit:1 http://us.archive.ubuntu.com/ubuntu xenial InRelease
    Hit:2 http://us.archive.ubuntu.com/ubuntu xenial-updates InRelease
    Hit:3 http://ppa.launchpad.net/ondrej/apache2/ubuntu xenial InRelease
    Hit:4 http://ppa.launchpad.net/ondrej/php/ubuntu xenial InRelease
    Get:5 http://us.archive.ubuntu.com/ubuntu xenial-backports InRelease [102 kB]
    Get:6 http://security.ubuntu.com/ubuntu xenial-security InRelease [102 kB]
    Fetched 204 kB in 3s (62.6 kB/s)
    Reading package lists...
    Reading package lists...
    Building dependency tree...
    Reading state information...
    ntpdate is already the newest version (1:4.2.8p4+dfsg-3ubuntu5.4).
    software-properties-common is already the newest version (0.96.20.7).
    python-software-properties is already the newest version (0.96.20.7).
    The following packages were automatically installed and are no longer required:
      libonig2 libqdbm14 snap-confine ubuntu-core-launcher
    Use 'sudo apt autoremove' to remove them.
    0 upgraded, 0 newly installed, 0 to remove and 3 not upgraded.
    17 May 08:20:52 ntpdate[2882]: adjust time server 45.127.112.2 offset -0.001657 sec
    Generating locales (this might take a while)...
      en_US.UTF-8... done
    Generation complete.
    gpg: keyring `/tmp/tmp6l0objle/secring.gpg' created
    gpg: keyring `/tmp/tmp6l0objle/pubring.gpg' created
    gpg: requesting key E5267A6C from hkp server keyserver.ubuntu.com
    gpg: /tmp/tmp6l0objle/trustdb.gpg: trustdb created
    gpg: key E5267A6C: public key "Launchpad PPA for Ondřej Surý" imported
    gpg: Total number processed: 1
    gpg:               imported: 1  (RSA: 1)
    OK
    Hit:1 http://ppa.launchpad.net/ondrej/apache2/ubuntu xenial InRelease
    Hit:2 http://ppa.launchpad.net/ondrej/php/ubuntu xenial InRelease
    Get:3 http://security.ubuntu.com/ubuntu xenial-security InRelease [102 kB]
    Hit:4 http://us.archive.ubuntu.com/ubuntu xenial InRelease
    Hit:5 http://us.archive.ubuntu.com/ubuntu xenial-updates InRelease
    Get:6 http://us.archive.ubuntu.com/ubuntu xenial-backports InRelease [102 kB]
    Fetched 204 kB in 2min 1s (1,688 B/s)
    Reading package lists...
    ii  apache2        2.4.25-3+deb.sury.org~xenial+1 amd64        Apache HTTP Server
    ii  bc             1.06.95-9build1 amd64        GNU bc arbitrary precision calculator language
    ii  build-essential 12.1ubuntu2  amd64        Informational list of build-essential packages
    ii  cpp            4:5.3.1-1ubuntu1 amd64        GNU C preprocessor (cpp)
    ii  curl           7.47.0-1ubuntu2.2 amd64        command line tool for transferring data with URL syntax
    ii  g++            4:5.3.1-1ubuntu1 amd64        GNU C++ compiler
    ii  gawk           1:4.1.3+dfsg-0.1 amd64        GNU awk, a pattern scanning and processing language
    ii  gcc            4:5.3.1-1ubuntu1 amd64        GNU C compiler
    ii  gzip           1.6-4ubuntu1 amd64        GNU compression utilities
    ii  htmldoc        1.8.27-8ubuntu1 amd64        HTML processor that generates indexed HTML, PS, and PDF
    ii  lftp           4.6.3a-1build2 amd64        Sophisticated command-line FTP/HTTP/BitTorrent client programs
    ii  libapache2-mod-php7.1 7.1.5-1+deb.sury.org~xenial+1 amd64        server-side, HTML-embedded scripting language (Apache 2 module)
    ii  libc6:amd64    2.23-0ubuntu7 amd64        GNU C Library: Shared libraries
    ii  libcurl3:amd64 7.47.0-1ubuntu2.2 amd64        easy-to-use client-side URL transfer library (OpenSSL flavour)
    ii  m4             1.4.17-5     amd64        macro processing language
    ii  mysql-client   5.7.18-0ubuntu0.16.04.1 all          MySQL database client (metapackage depending on the latest version)
    mysql-server-5.6
    mysql-server-5.7
    mysql-server
    mysql-server-core-5.7
    ii  mysql-server   5.7.18-0ubuntu0.16.04.1 all          MySQL database server (metapackage depending on the latest version)
    ii  net-tools      1.60-26ubuntu1 amd64        NET-3 networking toolkit
    ii  nfs-kernel-server 1:1.2.8-9ubuntu12.1 amd64        support for NFS kernel server
    ii  openssh-server 1:7.2p2-4ubuntu2.2 amd64        secure shell (SSH) server, for secure access from remote machines
    ii  php7.1         7.1.5-1+deb.sury.org~xenial+1 all          server-side, HTML-embedded scripting language (metapackage)
    ii  php7.1-bcmath  7.1.5-1+deb.sury.org~xenial+1 amd64        Bcmath module for PHP
    ii  php7.1-cli     7.1.5-1+deb.sury.org~xenial+1 amd64        command-line interpreter for the PHP scripting language
    ii  php7.1-curl    7.1.5-1+deb.sury.org~xenial+1 amd64        CURL module for PHP
    ii  php7.1-fpm     7.1.5-1+deb.sury.org~xenial+1 amd64        server-side, HTML-embedded scripting language (FPM-CGI binary)
    ii  php7.1-gd      7.1.5-1+deb.sury.org~xenial+1 amd64        GD module for PHP
    php7.1-json
    ii  php7.1-json    7.1.5-1+deb.sury.org~xenial+1 amd64        JSON module for PHP
    ii  php7.1-mbstring 7.1.5-1+deb.sury.org~xenial+1 amd64        MBSTRING module for PHP
    ii  php7.1-mcrypt  7.1.5-1+deb.sury.org~xenial+1 amd64        libmcrypt module for PHP
    php7.1-mysql
    ii  php7.1-mysql   7.1.5-1+deb.sury.org~xenial+1 amd64        MySQL module for PHP
    ii  php-gettext    1.0.11-2+deb.sury.org~xenial+1 all          read gettext MO files directly, without requiring anything other than PHP
    ii  sysv-rc-conf   0.99-7       all          SysV init runlevel configuration tool for the terminal
    ii  tar            1.28-2.1ubuntu0.1 amd64        GNU version of the tar archiving utility
    ii  tftpd-hpa      5.2+20150808-1ubuntu1.16.04.1 amd64        HPA's tftp server
    ii  tftp-hpa       5.2+20150808-1ubuntu1.16.04.1 amd64        HPA's tftp client
    ii  unzip          6.0-20ubuntu1 amd64        De-archiver for .zip files
    ii  vsftpd         3.0.3-3ubuntu2 amd64        lightweight, efficient FTP server written for security
    ii  wget           1.17.1-1ubuntu1.2 amd64        retrieves files from the web
    ii  xinetd         1:2.3.15-6   amd64        replacement for inetd with many enhancements
    ii  zlib1g:amd64   1:1.2.8.dfsg-2ubuntu4.1 amd64        compression library - runtime
    Reading package lists...
    Building dependency tree...
    Reading state information...
    bc is already the newest version (1.06.95-9build1).
    build-essential is already the newest version (12.1ubuntu2).
    cpp is already the newest version (4:5.3.1-1ubuntu1).
    g++ is already the newest version (4:5.3.1-1ubuntu1).
    gawk is already the newest version (1:4.1.3+dfsg-0.1).
    gcc is already the newest version (4:5.3.1-1ubuntu1).
    gzip is already the newest version (1.6-4ubuntu1).
    lftp is already the newest version (4.6.3a-1build2).
    m4 is already the newest version (1.4.17-5).
    net-tools is already the newest version (1.60-26ubuntu1).
    unzip is already the newest version (6.0-20ubuntu1).
    vsftpd is already the newest version (3.0.3-3ubuntu2).
    xinetd is already the newest version (1:2.3.15-6).
    htmldoc is already the newest version (1.8.27-8ubuntu1).
    sysv-rc-conf is already the newest version (0.99-7).
    curl is already the newest version (7.47.0-1ubuntu2.2).
    libc6 is already the newest version (2.23-0ubuntu7).
    libcurl3 is already the newest version (7.47.0-1ubuntu2.2).
    mysql-client is already the newest version (5.7.18-0ubuntu0.16.04.1).
    mysql-server is already the newest version (5.7.18-0ubuntu0.16.04.1).
    nfs-kernel-server is already the newest version (1:1.2.8-9ubuntu12.1).
    openssh-server is already the newest version (1:7.2p2-4ubuntu2.2).
    tar is already the newest version (1.28-2.1ubuntu0.1).
    tftp-hpa is already the newest version (5.2+20150808-1ubuntu1.16.04.1).
    tftpd-hpa is already the newest version (5.2+20150808-1ubuntu1.16.04.1).
    wget is already the newest version (1.17.1-1ubuntu1.2).
    zlib1g is already the newest version (1:1.2.8.dfsg-2ubuntu4.1).
    apache2 is already the newest version (2.4.25-3+deb.sury.org~xenial+1).
    php-gettext is already the newest version (1.0.11-2+deb.sury.org~xenial+1).
    libapache2-mod-php7.1 is already the newest version (7.1.5-1+deb.sury.org~xenial+1).
    php7.1-cli is already the newest version (7.1.5-1+deb.sury.org~xenial+1).
    php7.1-fpm is already the newest version (7.1.5-1+deb.sury.org~xenial+1).
    php7.1-bcmath is already the newest version (7.1.5-1+deb.sury.org~xenial+1).
    php7.1-curl is already the newest version (7.1.5-1+deb.sury.org~xenial+1).
    php7.1-gd is already the newest version (7.1.5-1+deb.sury.org~xenial+1).
    php7.1-json is already the newest version (7.1.5-1+deb.sury.org~xenial+1).
    php7.1-mbstring is already the newest version (7.1.5-1+deb.sury.org~xenial+1).
    php7.1-mcrypt is already the newest version (7.1.5-1+deb.sury.org~xenial+1).
    php7.1-mysql is already the newest version (7.1.5-1+deb.sury.org~xenial+1).
    php7.1 is already the newest version (7.1.5-1+deb.sury.org~xenial+1).
    Calculating upgrade...
    The following packages were automatically installed and are no longer required:
      libonig2 libqdbm14 snap-confine ubuntu-core-launcher
    Use 'sudo apt autoremove' to remove them.
    The following packages have been kept back:
      linux-generic linux-headers-generic linux-image-generic
    0 upgraded, 0 newly installed, 0 to remove and 3 not upgraded.
    ii  apache2        2.4.25-3+deb.sury.org~xenial+1 amd64        Apache HTTP Server
    ii  bc             1.06.95-9build1 amd64        GNU bc arbitrary precision calculator language
    ii  build-essential 12.1ubuntu2  amd64        Informational list of build-essential packages
    ii  cpp            4:5.3.1-1ubuntu1 amd64        GNU C preprocessor (cpp)
    ii  curl           7.47.0-1ubuntu2.2 amd64        command line tool for transferring data with URL syntax
    ii  g++            4:5.3.1-1ubuntu1 amd64        GNU C++ compiler
    ii  gawk           1:4.1.3+dfsg-0.1 amd64        GNU awk, a pattern scanning and processing language
    ii  gcc            4:5.3.1-1ubuntu1 amd64        GNU C compiler
    ii  gzip           1.6-4ubuntu1 amd64        GNU compression utilities
    ii  htmldoc        1.8.27-8ubuntu1 amd64        HTML processor that generates indexed HTML, PS, and PDF
    ii  lftp           4.6.3a-1build2 amd64        Sophisticated command-line FTP/HTTP/BitTorrent client programs
    ii  libapache2-mod-php7.1 7.1.5-1+deb.sury.org~xenial+1 amd64        server-side, HTML-embedded scripting language (Apache 2 module)
    ii  libc6:amd64    2.23-0ubuntu7 amd64        GNU C Library: Shared libraries
    ii  libcurl3:amd64 7.47.0-1ubuntu2.2 amd64        easy-to-use client-side URL transfer library (OpenSSL flavour)
    ii  m4             1.4.17-5     amd64        macro processing language
    ii  mysql-client   5.7.18-0ubuntu0.16.04.1 all          MySQL database client (metapackage depending on the latest version)
    ii  mysql-server   5.7.18-0ubuntu0.16.04.1 all          MySQL database server (metapackage depending on the latest version)
    ii  net-tools      1.60-26ubuntu1 amd64        NET-3 networking toolkit
    ii  nfs-kernel-server 1:1.2.8-9ubuntu12.1 amd64        support for NFS kernel server
    ii  openssh-server 1:7.2p2-4ubuntu2.2 amd64        secure shell (SSH) server, for secure access from remote machines
    ii  php7.1         7.1.5-1+deb.sury.org~xenial+1 all          server-side, HTML-embedded scripting language (metapackage)
    ii  php7.1-bcmath  7.1.5-1+deb.sury.org~xenial+1 amd64        Bcmath module for PHP
    ii  php7.1-cli     7.1.5-1+deb.sury.org~xenial+1 amd64        command-line interpreter for the PHP scripting language
    ii  php7.1-curl    7.1.5-1+deb.sury.org~xenial+1 amd64        CURL module for PHP
    ii  php7.1-fpm     7.1.5-1+deb.sury.org~xenial+1 amd64        server-side, HTML-embedded scripting language (FPM-CGI binary)
    ii  php7.1-gd      7.1.5-1+deb.sury.org~xenial+1 amd64        GD module for PHP
    ii  php7.1-json    7.1.5-1+deb.sury.org~xenial+1 amd64        JSON module for PHP
    ii  php7.1-mbstring 7.1.5-1+deb.sury.org~xenial+1 amd64        MBSTRING module for PHP
    ii  php7.1-mcrypt  7.1.5-1+deb.sury.org~xenial+1 amd64        libmcrypt module for PHP
    ii  php7.1-mysql   7.1.5-1+deb.sury.org~xenial+1 amd64        MySQL module for PHP
    ii  php-gettext    1.0.11-2+deb.sury.org~xenial+1 all          read gettext MO files directly, without requiring anything other than PHP
    ii  sysv-rc-conf   0.99-7       all          SysV init runlevel configuration tool for the terminal
    ii  tar            1.28-2.1ubuntu0.1 amd64        GNU version of the tar archiving utility
    ii  tftpd-hpa      5.2+20150808-1ubuntu1.16.04.1 amd64        HPA's tftp server
    ii  tftp-hpa       5.2+20150808-1ubuntu1.16.04.1 amd64        HPA's tftp client
    ii  unzip          6.0-20ubuntu1 amd64        De-archiver for .zip files
    ii  vsftpd         3.0.3-3ubuntu2 amd64        lightweight, efficient FTP server written for security
    ii  wget           1.17.1-1ubuntu1.2 amd64        retrieves files from the web
    ii  xinetd         1:2.3.15-6   amd64        replacement for inetd with many enhancements
    ii  zlib1g:amd64   1:1.2.8.dfsg-2ubuntu4.1 amd64        compression library - runtime
    Enter new UNIX password: Retype new UNIX password: passwd: password updated successfully
    Failed to stop FOGImageSize.service: Unit FOGImageSize.service not loaded.
    Synchronizing state of mysql.service with SysV init with /lib/systemd/systemd-sysv-install...
    Executing /lib/systemd/systemd-sysv-install enable mysql
    ● mysql.service - MySQL Community Server
       Loaded: loaded (/lib/systemd/system/mysql.service; enabled; vendor preset: enabled)
       Active: active (running) since Wed 2017-05-17 08:23:30 CDT; 2s ago
      Process: 3967 ExecStartPost=/usr/share/mysql/mysql-systemd-start post (code=exited, status=0/SUCCESS)
      Process: 3943 ExecStartPre=/usr/share/mysql/mysql-systemd-start pre (code=exited, status=0/SUCCESS)
     Main PID: 3966 (mysqld)
       CGroup: /system.slice/mysql.service
               └─3966 /usr/sbin/mysqld
    
    May 17 08:23:29 Fog-Server-15 systemd[1]: Starting MySQL Community Server...
    May 17 08:23:30 Fog-Server-15 systemd[1]: Started MySQL Community Server.
    Site 001-fog disabled.
    To activate the new configuration, you need to run:
      systemctl reload apache2
    ERROR 1698 (28000): Access denied for user 'root'@'localhost'
    ERROR 1698 (28000): Access denied for user 'root'@'localhost'
    Archive:  binaries1.4.0.zip
      inflating: packages/kernels/bzImage  
      inflating: packages/kernels/bzImage32  
      inflating: packages/inits/init_32.xz  
      inflating: packages/inits/init.xz  
     extracting: packages/clientfiles/FOGCrypt.zip  
     extracting: packages/clientfiles/FogService.zip  
      inflating: packages/clientfiles/SmartInstaller.exe  
      inflating: packages/clientfiles/FOGService.msi  
      inflating: packages/FOGService.msi  
    '../packages/clientfiles/FOGCrypt.zip' -> '/var/www/fog//client/FOGCrypt.zip'
    '../packages/clientfiles/FOGService.msi' -> '/var/www/fog//client/FOGService.msi'
    '../packages/clientfiles/FogService.zip' -> '/var/www/fog//client/FogService.zip'
    '../packages/clientfiles/SmartInstaller.exe' -> '/var/www/fog//client/SmartInstaller.exe'
    '../packages/kernels/bzImage' -> '/var/www/fog//service/ipxe/bzImage'
    '../packages/kernels/bzImage32' -> '/var/www/fog//service/ipxe/bzImage32'
    '../packages/inits/init_32.xz' -> '/var/www/fog//service/ipxe/init_32.xz'
    '../packages/inits/init.xz' -> '/var/www/fog//service/ipxe/init.xz'
    mysqlnd
    mcrypt
    Synchronizing state of apache2.service with SysV init with /lib/systemd/systemd-sysv-install...
    Executing /lib/systemd/systemd-sysv-install enable apache2
    Synchronizing state of php7.1-fpm.service with SysV init with /lib/systemd/systemd-sysv-install...
    Executing /lib/systemd/systemd-sysv-install enable php7.1-fpm
    Signature ok
    subject=/CN=10.24.28.18
    Getting CA Private Key
    ln: failed to create symbolic link '/var/www/fog/fog': File exists
    ERROR: Module php does not exist!
    Considering dependency proxy for proxy_fcgi:
    Module proxy already enabled
    Module proxy_fcgi already enabled
    Module setenvif already enabled
    ERROR: Module php7.1-fpm does not exist!
    Module rewrite already enabled
    Considering dependency setenvif for ssl:
    Module setenvif already enabled
    Considering dependency mime for ssl:
    Module mime already enabled
    Considering dependency socache_shmcb for ssl:
    Module socache_shmcb already enabled
    Module ssl already enabled
    Enabling site 001-fog.
    To activate the new configuration, you need to run:
      systemctl reload apache2
    ● apache2.service - The Apache HTTP Server
       Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset: enabled)
       Active: active (running) since Wed 2017-05-17 08:23:44 CDT; 2s ago
      Process: 4214 ExecStart=/usr/sbin/apachectl start (code=exited, status=0/SUCCESS)
     Main PID: 4221 (apache2)
       CGroup: /system.slice/apache2.service
               ├─4221 /usr/sbin/apache2 -k start
               ├─4225 /usr/sbin/apache2 -k start
               ├─4226 /usr/sbin/apache2 -k start
               ├─4227 /usr/sbin/apache2 -k start
               ├─4228 /usr/sbin/apache2 -k start
               └─4229 /usr/sbin/apache2 -k start
    
    May 17 08:23:44 Fog-Server-15 systemd[1]: Starting The Apache HTTP Server...
    May 17 08:23:44 Fog-Server-15 apachectl[4214]: AH00548: NameVirtualHost has no effect and will be removed in the next release /etc/apache2/sites-enabled/001-fog.conf:1
    May 17 08:23:44 Fog-Server-15 apachectl[4214]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 127.0.1.1. Set the 'ServerName' directive globally to suppress this message
    May 17 08:23:44 Fog-Server-15 systemd[1]: Started The Apache HTTP Server.
    
    ● php7.1-fpm.service - The PHP 7.1 FastCGI Process Manager
       Loaded: loaded (/lib/systemd/system/php7.1-fpm.service; enabled; vendor preset: enabled)
       Active: active (running) since Wed 2017-05-17 08:23:44 CDT; 2s ago
         Docs: man:php-fpm7.1(8)
     Main PID: 4219 (php-fpm7.1)
       Status: "Ready to handle connections"
       CGroup: /system.slice/php7.1-fpm.service
               ├─4219 php-fpm: master process (/etc/php/7.1/fpm/php-fpm.conf)                      
               ├─4222 php-fpm: pool www                                                            
               └─4223 php-fpm: pool www                                                            
    
    May 17 08:23:44 Fog-Server-15 systemd[1]: Starting The PHP 7.1 FastCGI Process Manager...
    May 17 08:23:44 Fog-Server-15 systemd[1]: Started The PHP 7.1 FastCGI Process Manager.
    --2017-05-17 08:23:46--  http://10.24.28.18//fog//maintenance/backup_db.php
    Connecting to 10.24.28.18:80... connected.
    HTTP request sent, awaiting response... 302 Found
    Could not parse String-Transport-Security header
    Location: ?node=schema [following]
    --2017-05-17 08:23:46--  http://10.24.28.18//fog//maintenance/backup_db.php?node=schema
    Connecting to 10.24.28.18:80... connected.
    HTTP request sent, awaiting response... 500 Internal Server Error
    2017-05-17 08:23:46 ERROR 500: Internal Server Error.
    
    

  • Senior Developer

    @Raymond-Bell Can you provide the installer’s error log? It should contain some more helpful information. Also the apache error logs?


  • Testers

    @Tom-Elliott Yes space is not a issue Tom i checked that


  • Senior Developer

    Can you validate disk space?

    Fog often makes a backup of the GUI folders in /home and also stores a copy of the db backup (which is failing here) in the same location under /home/fogDBbackups. There are cases where it’s just failing but typically I’ve found its due to disk space available.


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