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    FOG Problems
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    • U
      user4000
      last edited by Joe Schmitt

      Server
      FOG Version: 6072
      OS: Ubuntu 16.04.1

      Client

      Service Version: 0.11.12
      OS: Windows 10

      I keep receiving the error below: My time is correct.

      6/2/2017 10:13 AM Main Overriding exception handling
       6/2/2017 10:13 AM Main Bootstrapping Zazzles
       6/2/2017 10:13 AM Controller Initialize
       6/2/2017 10:13 AM Controller Start
      
       6/2/2017 10:13 AM Service Starting service
       6/2/2017 10:13 AM Bus Became bus server
       6/2/2017 10:13 AM Bus Emmiting message on channel: Status
       6/2/2017 10:13 AM Service Invoking early JIT compilation on needed binaries
      
      ------------------------------------------------------------------------------
      --------------------------------Authentication--------------------------------
      ------------------------------------------------------------------------------
       6/2/2017 10:13 AM Client-Info Version: 0.11.12
       6/2/2017 10:13 AM Client-Info OS:      Windows
       6/2/2017 10:13 AM Middleware::Authentication Waiting for authentication timeout to pass
       6/2/2017 10:13 AM Middleware::Communication Download: http://10.5.2.000/fog/management/other/ssl/srvpublic.crt
       6/2/2017 10:13 AM Middleware::Communication ERROR: Could not download file
       6/2/2017 10:13 AM Middleware::Communication ERROR: Unable to connect to the remote server
       6/2/2017 10:13 AM Middleware::Authentication ERROR: Could not authenticate
       6/2/2017 10:13 AM Middleware::Authentication ERROR: The system cannot find the file specified.
      
      
      ------------------------------------------------------------------------------
      --------------------------------Authentication--------------------------------
      ------------------------------------------------------------------------------
       6/2/2017 10:13 AM Client-Info Version: 0.11.12
       6/2/2017 10:13 AM Client-Info OS:      Windows
       6/2/2017 10:13 AM Middleware::Authentication Waiting for authentication timeout to pass
       6/6/2017 2:14 PM Main Overriding exception handling
       6/6/2017 2:14 PM Main Bootstrapping Zazzles
       6/6/2017 2:14 PM Controller Initialize
       6/6/2017 2:14 PM Controller Start
      
       6/6/2017 2:14 PM Service Starting service
       6/6/2017 2:14 PM Bus Became bus server
       6/6/2017 2:14 PM Bus Emmiting message on channel: Status
       6/6/2017 2:14 PM Service Invoking early JIT compilation on needed binaries
      
      ------------------------------------------------------------------------------
      --------------------------------Authentication--------------------------------
      ------------------------------------------------------------------------------
       6/6/2017 2:14 PM Client-Info Version: 0.11.12
       6/6/2017 2:14 PM Client-Info OS:      Windows
       6/6/2017 2:14 PM Middleware::Authentication Waiting for authentication timeout to pass
       6/6/2017 2:14 PM Middleware::Communication Download: http://10.5.2.127/fog/management/other/ssl/srvpublic.crt
       6/6/2017 2:14 PM Middleware::Communication ERROR: Could not download file
       6/6/2017 2:14 PM Middleware::Communication ERROR: Unable to connect to the remote server
       6/6/2017 2:14 PM Middleware::Authentication ERROR: Could not authenticate
       6/6/2017 2:14 PM Middleware::Authentication ERROR: The system cannot find the file specified.
      
      Wayne WorkmanW 1 Reply Last reply Reply Quote 0
      • Wayne WorkmanW
        Wayne Workman @user4000
        last edited by

        @user4000 said in Authentication:

        6/2/2017 10:13 AM Middleware::Communication Download: http://10.5.2.000/fog/management/other/ssl/srvpublic.crt

        Look at that IP address.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
        Daily Clean Installation Results:
        https://fogtesting.fogproject.us/
        FOG Reporting:
        https://fog-external-reporting-results.fogproject.us/

        1 Reply Last reply Reply Quote 0
        • U
          user4000
          last edited by

          The IP is not the issue. I just changed the numbers for the post.

          Wayne WorkmanW x23piracyX 2 Replies Last reply Reply Quote 0
          • Wayne WorkmanW
            Wayne Workman @user4000
            last edited by

            @user4000 what do you see when you visit the link? http://10.5.2.0/fog/management/other/ssl/srvpublic.crt copy/paste the link from the logs into a browser. You should see a copy of the server’s public certificate.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
            Daily Clean Installation Results:
            https://fogtesting.fogproject.us/
            FOG Reporting:
            https://fog-external-reporting-results.fogproject.us/

            1 Reply Last reply Reply Quote 0
            • U
              user4000
              last edited by

              Should I install the certificate on the server or the client machine?

              Wayne WorkmanW 1 Reply Last reply Reply Quote 0
              • Wayne WorkmanW
                Wayne Workman @user4000
                last edited by

                @user4000 said in Authentication:

                Should I install the certificate on the server or the client machine?

                The certificate should already be on the server. If it’s not, that’s a problem. Can you not see the certificate using the URL in the logs? If not, go check on the server itself via CLI, issue this command to view it:
                cat /var/www/html/fog/management/other/ssl/srvpublic.crt
                If that’s there, check permissions next. They should be www-data:www-data and 544.

                The FOG Client pins the server’s certificate to the operating system at installation. If there’s some issue with that pinning process, we need to explore that. But from the sounds of it, your problem is that the cert on the server isn’t accessible or not there for whatever reasons.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                Daily Clean Installation Results:
                https://fogtesting.fogproject.us/
                FOG Reporting:
                https://fog-external-reporting-results.fogproject.us/

                U 1 Reply Last reply Reply Quote 1
                • U
                  user4000 @Wayne Workman
                  last edited by

                  @Wayne-Workman I see the certificate, but what do you mean by “check permissions next. They should be www-data:www-data and 544.” ? I’m a newbie linux user.

                  Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                  • x23piracyX
                    x23piracy @user4000
                    last edited by

                    @user4000 said in Authentication:

                    The IP is not the issue. I just changed the numbers for the post.

                    tell this when posting, what a trap 😉

                    ║▌║█║▌│║▌║▌█

                    1 Reply Last reply Reply Quote 1
                    • Wayne WorkmanW
                      Wayne Workman @user4000
                      last edited by Wayne Workman

                      Since the certificate displays via a browser, the server is not the issue.

                      Do other clients work on other boxes?

                      I think something is going on with that particular host - or the path between the host and the server (like a firewall or proxy or duplicate IP or something). Can you view the certificate from the client that is having problems? Also, simply try uninstalling the client and reinstalling ? It’s also possible that the FOG server’s IP has a duplicate IP somewhere on the network.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                      Daily Clean Installation Results:
                      https://fogtesting.fogproject.us/
                      FOG Reporting:
                      https://fog-external-reporting-results.fogproject.us/

                      1 Reply Last reply Reply Quote 0
                      • Tom ElliottT
                        Tom Elliott
                        last edited by

                        Is the IP address really 10.5.2.127 for your fog server?

                        It really seems to be unable to communicate to the server. (So a browser you likely are typing the information needed properly, but the client is trying to a different server (which may or may not exist))

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        1 Reply Last reply Reply Quote 0
                        • U
                          user4000
                          last edited by

                          Hi,

                          I’m still having the same authentication/certificate issues. I’m not sure if the question has already been answered in another post.

                          Since my last post, I have upgraded to the most recent fog/client and redid my windows 10 image.

                          Please advise.

                          1 Reply Last reply Reply Quote 0
                          • S
                            Sebastian Roth Moderator
                            last edited by

                            @user4000 Please post the most recent client logs!

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            1 Reply Last reply Reply Quote 0
                            • U
                              user4000
                              last edited by Joe Schmitt

                              9/27/2017 2:07 PM Main Overriding exception handling
                              9/27/2017 2:07 PM Main Bootstrapping Zazzles
                              9/27/2017 2:07 PM Controller Initialize
                              9/27/2017 2:07 PM Controller Start
                              
                              9/27/2017 2:07 PM Service Starting service
                              9/27/2017 2:07 PM Bus Became bus server
                              9/27/2017 2:07 PM Bus Emmiting message on channel: Status
                              9/27/2017 2:07 PM Service Invoking early JIT compilation on needed binaries
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              9/27/2017 2:07 PM Client-Info Version: 0.11.12
                              9/27/2017 2:07 PM Client-Info OS:      Windows
                              9/27/2017 2:07 PM Middleware::Authentication Waiting for authentication timeout to pass
                              9/27/2017 2:07 PM Middleware::Communication Download: http://10.5.2.127/fog/management/other/ssl/srvpublic.crt
                              9/27/2017 2:07 PM Middleware::Communication ERROR: Could not download file
                              9/27/2017 2:07 PM Middleware::Communication ERROR: Unable to connect to the remote server
                              9/27/2017 2:07 PM Middleware::Authentication ERROR: Could not authenticate
                              9/27/2017 2:07 PM Middleware::Authentication ERROR: The system cannot find the file specified.
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              9/27/2017 2:07 PM Client-Info Version: 0.11.12
                              9/27/2017 2:07 PM Client-Info OS:      Windows
                              9/27/2017 2:07 PM Middleware::Authentication Waiting for authentication timeout to pass
                              9/27/2017 2:09 PM Controller Stop
                              9/27/2017 2:09 PM Service Stop requested
                              9/27/2017 2:09 PM Middleware::Authentication ERROR: Could not authenticate
                              9/27/2017 2:09 PM Middleware::Authentication ERROR: Thread was being aborted.
                              9/27/2017 2:09 PM Bus Emmiting message on channel: Status
                              10/4/2017 3:40 PM Main Overriding exception handling
                              10/4/2017 3:40 PM Main Bootstrapping Zazzles
                              10/4/2017 3:40 PM Controller Initialize
                              10/4/2017 3:40 PM Controller Start
                              
                              10/4/2017 3:40 PM Service Starting service
                              10/4/2017 3:40 PM Bus Became bus server
                              10/4/2017 3:40 PM Bus Emmiting message on channel: Status
                              10/4/2017 3:40 PM Service Invoking early JIT compilation on needed binaries
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:40 PM Client-Info Version: 0.11.12
                              10/4/2017 3:40 PM Client-Info OS:      Windows
                              10/4/2017 3:40 PM Middleware::Authentication Waiting for authentication timeout to pass
                              10/4/2017 3:40 PM Middleware::Communication Download: http://10.5.2.127/fog/management/other/ssl/srvpublic.crt
                              10/4/2017 3:40 PM Middleware::Communication ERROR: Could not download file
                              10/4/2017 3:40 PM Middleware::Communication ERROR: Unable to connect to the remote server
                              10/4/2017 3:40 PM Middleware::Authentication ERROR: Could not authenticate
                              10/4/2017 3:40 PM Middleware::Authentication ERROR: The system cannot find the file specified.
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:40 PM Client-Info Version: 0.11.12
                              10/4/2017 3:40 PM Client-Info OS:      Windows
                              10/4/2017 3:40 PM Middleware::Authentication Waiting for authentication timeout to pass
                              10/4/2017 3:42 PM Middleware::Communication Download: http://10.5.2.127/fog/management/other/ssl/srvpublic.crt
                              10/4/2017 3:42 PM Data::RSA FOG Server CA cert found
                              10/4/2017 3:42 PM Middleware::Authentication Cert OK
                              10/4/2017 3:42 PM Middleware::Authentication ERROR: Could not get security token
                              10/4/2017 3:42 PM Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
                              10/4/2017 3:42 PM Middleware::Communication POST URL: http://10.5.2.127/fog/management/index.php?sub=requestClientInfo&authorize&newService
                              10/4/2017 3:42 PM Middleware::Response Success
                              10/4/2017 3:42 PM Middleware::Authentication Authenticated
                              
                              
                              10/4/2017 3:42 PM Middleware::Communication URL: http://10.5.2.127/fog/management/index.php?sub=requestClientInfo&configure&newService&json
                              10/4/2017 3:42 PM Middleware::Response Success
                              10/4/2017 3:42 PM Middleware::Communication URL: http://10.5.2.127/fog/management/index.php?.**.........**...hidden****
                              10/4/2017 3:42 PM Middleware::Response Success
                              10/4/2017 3:42 PM Middleware::Communication URL: http://10.5.2.127/fog/service/getversion.php?clientver&newService&json
                              10/4/2017 3:42 PM Middleware::Communication URL: http://10.5.2.127/fog/service/getversion.php?newService&json
                              
                              10/4/2017 3:42 PM Service Creating user agent cache
                              10/4/2017 3:42 PM Middleware::Response Invalid time
                              10/4/2017 3:42 PM Middleware::Response No Printers
                              10/4/2017 3:42 PM Middleware::Response Module is disabled globally on the FOG server
                              10/4/2017 3:42 PM Service Initializing modules
                              
                              ------------------------------------------------------------------------------
                              ---------------------------------ClientUpdater--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:42 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:42 PM Client-Info Client OS:      Windows
                              10/4/2017 3:42 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:42 PM Middleware::Response Success
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              ----------------------------------TaskReboot----------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:42 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:42 PM Client-Info Client OS:      Windows
                              10/4/2017 3:42 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:42 PM Middleware::Response Success
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------HostnameChanger-------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:42 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:42 PM Client-Info Client OS:      Windows
                              10/4/2017 3:42 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:42 PM Middleware::Response Success
                              10/4/2017 3:42 PM HostnameChanger Users still logged in and enforce is disabled, delaying any further actions
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              ---------------------------------SnapinClient---------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:42 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:42 PM Client-Info Client OS:      Windows
                              10/4/2017 3:42 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:42 PM Middleware::Response No snapins
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------PrinterManager--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:42 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:42 PM Client-Info Client OS:      Windows
                              10/4/2017 3:42 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:42 PM Middleware::Response No Printers
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------PowerManagement-------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:42 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:42 PM Client-Info Client OS:      Windows
                              10/4/2017 3:42 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:42 PM Middleware::Response Success
                              10/4/2017 3:42 PM PowerManagement Calculating tasks to unschedule
                              10/4/2017 3:42 PM PowerManagement Calculating tasks to schedule
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              ----------------------------------UserTracker---------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:42 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:42 PM Client-Info Client OS:      Windows
                              10/4/2017 3:42 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:42 PM Middleware::Response Success
                              10/4/2017 3:42 PM Middleware::Communication URL: http://10.5.2.127/fog/service/usertracking.report.php?..................hidden
                              ------------------------------------------------------------------------------
                              
                              10/4/2017 3:42 PM Service Sleeping for 98 seconds
                              10/4/2017 3:42 PM Main Overriding exception handling
                              10/4/2017 3:42 PM Main Bootstrapping Zazzles
                              10/4/2017 3:42 PM Controller Initialize
                              10/4/2017 3:42 PM Controller Start
                              
                              10/4/2017 3:42 PM Service Starting service
                              10/4/2017 3:42 PM Bus Became bus server
                              10/4/2017 3:42 PM Bus Emmiting message on channel: Status
                              10/4/2017 3:42 PM Service Invoking early JIT compilation on needed binaries
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:42 PM Client-Info Version: 0.11.12
                              10/4/2017 3:42 PM Client-Info OS:      Windows
                              10/4/2017 3:42 PM Middleware::Authentication Waiting for authentication timeout to pass
                              10/4/2017 3:42 PM Middleware::Communication Download: http://10.5.2.127/fog/management/other/ssl/srvpublic.crt
                              10/4/2017 3:42 PM Middleware::Communication ERROR: Could not download file
                              10/4/2017 3:42 PM Middleware::Communication ERROR: Unable to connect to the remote server
                              10/4/2017 3:42 PM Middleware::Authentication ERROR: Could not authenticate
                              10/4/2017 3:42 PM Middleware::Authentication ERROR: The system cannot find the file specified.
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:42 PM Client-Info Version: 0.11.12
                              10/4/2017 3:42 PM Client-Info OS:      Windows
                              10/4/2017 3:42 PM Middleware::Authentication Waiting for authentication timeout to pass
                              10/4/2017 3:43 PM Main Overriding exception handling
                              10/4/2017 3:43 PM Main Bootstrapping Zazzles
                              10/4/2017 3:43 PM Controller Initialize
                              10/4/2017 3:43 PM Controller Start
                              
                              10/4/2017 3:43 PM Service Starting service
                              10/4/2017 3:43 PM Bus Became bus server
                              10/4/2017 3:43 PM Bus Emmiting message on channel: Status
                              10/4/2017 3:43 PM Service Invoking early JIT compilation on needed binaries
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:43 PM Client-Info Version: 0.11.12
                              10/4/2017 3:43 PM Client-Info OS:      Windows
                              10/4/2017 3:43 PM Middleware::Authentication Waiting for authentication timeout to pass
                              10/4/2017 3:43 PM Middleware::Communication Download: http://10.5.2.127/fog/management/other/ssl/srvpublic.crt
                              10/4/2017 3:43 PM Middleware::Communication ERROR: Could not download file
                              10/4/2017 3:43 PM Middleware::Communication ERROR: Unable to connect to the remote server
                              10/4/2017 3:43 PM Middleware::Authentication ERROR: Could not authenticate
                              10/4/2017 3:43 PM Middleware::Authentication ERROR: The system cannot find the file specified.
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:43 PM Client-Info Version: 0.11.12
                              10/4/2017 3:43 PM Client-Info OS:      Windows
                              10/4/2017 3:43 PM Middleware::Authentication Waiting for authentication timeout to pass
                              10/4/2017 3:45 PM Main Overriding exception handling
                              10/4/2017 3:45 PM Main Bootstrapping Zazzles
                              10/4/2017 3:45 PM Controller Initialize
                              10/4/2017 3:45 PM Controller Start
                              
                              10/4/2017 3:45 PM Service Starting service
                              10/4/2017 3:45 PM Bus Became bus server
                              10/4/2017 3:45 PM Bus Emmiting message on channel: Status
                              10/4/2017 3:45 PM Service Invoking early JIT compilation on needed binaries
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:45 PM Client-Info Version: 0.11.12
                              10/4/2017 3:45 PM Client-Info OS:      Windows
                              10/4/2017 3:45 PM Middleware::Authentication Waiting for authentication timeout to pass
                              10/4/2017 3:45 PM Middleware::Communication Download: http://10.5.2.127/fog/management/other/ssl/srvpublic.crt
                              10/4/2017 3:45 PM Middleware::Communication ERROR: Could not download file
                              10/4/2017 3:45 PM Middleware::Communication ERROR: Unable to connect to the remote server
                              10/4/2017 3:45 PM Middleware::Authentication ERROR: Could not authenticate
                              10/4/2017 3:45 PM Middleware::Authentication ERROR: The system cannot find the file specified.
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:45 PM Client-Info Version: 0.11.12
                              10/4/2017 3:45 PM Client-Info OS:      Windows
                              10/4/2017 3:45 PM Middleware::Authentication Waiting for authentication timeout to pass
                              10/4/2017 3:47 PM Middleware::Communication Download: http://10.5.2.127/fog/management/other/ssl/srvpublic.crt
                              10/4/2017 3:47 PM Data::RSA FOG Server CA cert found
                              10/4/2017 3:47 PM Middleware::Authentication Cert OK
                              10/4/2017 3:47 PM Middleware::Communication POST URL: http://10.5.2.127/fog/management/index.php?sub=requestClientInfo&authorize&newService
                              10/4/2017 3:47 PM Middleware::Response Success
                              10/4/2017 3:47 PM Middleware::Authentication Authenticated
                              
                              
                              10/4/2017 3:47 PM Middleware::Communication URL: http://10.5.2.127/fog/management/index.php?sub=requestClientInfo&configure&newService&json
                              10/4/2017 3:47 PM Middleware::Response Success
                              10/4/2017 3:47 PM Middleware::Communication URL: http://10.5.2.127/fog/management/index.php?..........**...hidden**
                              10/4/2017 3:48 PM Middleware::Response Success
                              10/4/2017 3:48 PM Middleware::Communication URL: http://10.5.2.127/fog/service/getversion.php?clientver&newService&json
                              10/4/2017 3:48 PM Middleware::Communication URL: http://10.5.2.127/fog/service/getversion.php?newService&json
                              
                              10/4/2017 3:48 PM Service Creating user agent cache
                              10/4/2017 3:48 PM Middleware::Response Invalid time
                              10/4/2017 3:48 PM Middleware::Response No Printers
                              10/4/2017 3:48 PM Middleware::Response Module is disabled globally on the FOG server
                              10/4/2017 3:48 PM Service Initializing modules
                              
                              ------------------------------------------------------------------------------
                              ---------------------------------ClientUpdater--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:48 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:48 PM Client-Info Client OS:      Windows
                              10/4/2017 3:48 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:48 PM Middleware::Response Success
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              ----------------------------------TaskReboot----------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:48 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:48 PM Client-Info Client OS:      Windows
                              10/4/2017 3:48 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:48 PM Middleware::Response Success
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------HostnameChanger-------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:48 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:48 PM Client-Info Client OS:      Windows
                              10/4/2017 3:48 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:48 PM Middleware::Response Success
                              10/4/2017 3:48 PM HostnameChanger Users still logged in and enforce is disabled, delaying any further actions
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              ---------------------------------SnapinClient---------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:48 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:48 PM Client-Info Client OS:      Windows
                              10/4/2017 3:48 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:48 PM Middleware::Response No snapins
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------PrinterManager--------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:48 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:48 PM Client-Info Client OS:      Windows
                              10/4/2017 3:48 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:48 PM Middleware::Response No Printers
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------PowerManagement-------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:48 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:48 PM Client-Info Client OS:      Windows
                              10/4/2017 3:48 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:48 PM Middleware::Response Success
                              10/4/2017 3:48 PM PowerManagement Calculating tasks to unschedule
                              10/4/2017 3:48 PM PowerManagement Calculating tasks to schedule
                              ------------------------------------------------------------------------------
                              
                              
                              ------------------------------------------------------------------------------
                              ----------------------------------UserTracker---------------------------------
                              ------------------------------------------------------------------------------
                              10/4/2017 3:48 PM Client-Info Client Version: 0.11.12
                              10/4/2017 3:48 PM Client-Info Client OS:      Windows
                              10/4/2017 3:48 PM Client-Info Server Version: 1.5.0-RC-9
                              10/4/2017 3:48 PM Middleware::Response Success
                              10/4/2017 3:48 PM Middleware::Communication URL: http://10.5.2.127/fog/service/usertracking.report.php?................**.......Hidden**
                              ------------------------------------------------------------------------------
                              
                              10/4/2017 3:48 PM Service Sleeping for 112 seconds
                              10/5/2017 9:25 AM Main Overriding exception handling
                              10/5/2017 9:25 AM Main Bootstrapping Zazzles
                              10/5/2017 9:25 AM Controller Initialize
                              10/5/2017 9:25 AM Controller Start
                              
                              10/5/2017 9:25 AM Service Starting service
                              10/5/2017 9:25 AM Bus Became bus server
                              10/5/2017 9:25 AM Bus Emmiting message on channel: Status
                              10/5/2017 9:25 AM Service Invoking early JIT compilation on needed binaries
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              10/5/2017 9:25 AM Client-Info Version: 0.11.12
                              10/5/2017 9:25 AM Client-Info OS:      Windows
                              10/5/2017 9:25 AM Middleware::Authentication Waiting for authentication timeout to pass
                              10/5/2017 9:25 AM Middleware::Communication Download: http://10.5.2.127/fog/management/other/ssl/srvpublic.crt
                              10/5/2017 9:25 AM Middleware::Communication ERROR: Could not download file
                              10/5/2017 9:25 AM Middleware::Communication ERROR: Unable to connect to the remote server
                              10/5/2017 9:25 AM Middleware::Authentication ERROR: Could not authenticate
                              10/5/2017 9:25 AM Middleware::Authentication ERROR: The system cannot find the file specified.
                              
                              
                              ------------------------------------------------------------------------------
                              --------------------------------Authentication--------------------------------
                              ------------------------------------------------------------------------------
                              10/5/2017 9:25 AM Client-Info Version: 0.11.12
                              10/5/2017 9:25 AM Client-Info OS:      Windows
                              10/5/2017 9:25 AM Middleware::Authentication Waiting for authentication timeout to pass
                              
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                              • S
                                Sebastian Roth Moderator
                                last edited by Sebastian Roth

                                @user4000 said in Authentication:

                                10/4/2017 3:40 PM Middleware::Communication Download: http://10.5.2.127/fog/management/other/ssl/srvpublic.crt
                                10/4/2017 3:40 PM Middleware::Communication ERROR: Could not download file
                                …
                                10/4/2017 3:42 PM Middleware::Communication Download: http://10.5.2.127/fog/management/other/ssl/srvpublic.crt
                                10/4/2017 3:42 PM Data::RSA FOG Server CA cert found

                                So on 3:40 PM downloading the cert from the FOG server did not work but it went all fine just two minutes later. So I guess there is something wrong with your network there. Did you ever try downloading the cert (http://10.5.2.127/fog/management/other/ssl/srvpublic.crt) from exactly that machine having the fog-client issue? Please try several times in a row and see if you can always fully download the cert.

                                From the logs it does not look like a general fog-client issue. Maybe also check the apache webserver logs (see my signature on where to find those) and see if you can match up an error message in those logs with the timestamps of your client log…

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                1 Reply Last reply Reply Quote 0
                                • U
                                  user4000
                                  last edited by

                                  I changed the NIC speed from 1Gbps to 100mbps and it worked. I’m assuming the cat6 wasn’t punched down correctly?
                                  Any other help would be appreciated.

                                  Thank you

                                  1 Reply Last reply Reply Quote 0
                                  • S
                                    Sebastian Roth Moderator
                                    last edited by

                                    @user4000 To me it sounds like you hit the nail on the head. Flacky network connection would likely cause such an issue…

                                    See if you want to invest a little money and buy a tester device called Pockethernet. It does a great job but is way less expensive than professional networt test equipment.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    1 Reply Last reply Reply Quote 0
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