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Cannot upload image to FOG... log files?

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  • T
    Thomas787
    last edited by Jun 1, 2017, 1:33 PM

    Hello all,

    At the company I work at, when a fellow tech attempted to upload an image to FOG, it returned an error and did not complete the upload process. To answer your first questions… no, he did not write down the error code. I am wondering if there is a location to look for log files related to failed upload attempts to troubleshoot the issue? The only thing I have come across in my research is to look under the following path:

    /opt/fog/log/

    However, looking into these log files has returned nothing regarding uploads or failed uploads/etc.

    Any help would be great!

    Thanks in advance,
    Thomas

    1 Reply Last reply Reply Quote 0
    • S
      Sebastian Roth Moderator
      last edited by Jun 1, 2017, 1:42 PM

      @Thomas787 The errors happening on the clients when uploading (or downloading) an image are lost as soon as the machine shuts down or reboots because the FOG imaging OS (sometimes called FOS) is running as a live system in RAM. FOG does not implement sending the logs to the FOG server. This might be a cool new feature but on the other hand quite often the issues are related to connection errors and sending the logs to the server wouldn’t work in those cases anyway.

      You or your colleague need to go through the upload process again and take a picture of the error you see on screen. Otherwise we won’t be able to help I’m afraid.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      T 1 Reply Last reply Jun 1, 2017, 1:45 PM Reply Quote 1
      • T
        Thomas787
        last edited by Jun 1, 2017, 1:43 PM

        This post is deleted!
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        • T
          Thomas787 @Sebastian Roth
          last edited by Jun 1, 2017, 1:45 PM

          This post is deleted!
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          • G
            george1421 Moderator
            last edited by george1421 Jun 1, 2017, 9:43 AM Jun 1, 2017, 3:42 PM

            I might also recommend that you snap a clear picture of the error with a mobile phone and upload it here. The context of the error message (which the picture will tell us) is almost as important as the error itself.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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            • W
              Wayne Workman
              last edited by Wayne Workman Jun 2, 2017, 5:56 PM Jun 2, 2017, 11:52 PM

              @Sebastian-Roth said in Cannot upload image to FOG... log files?:

              FOG

              I have a postinitscript that sends logs to a share as imaging goes https://github.com/FOGProject/fog-community-scripts/blob/master/fogAutomatedTesting/postinit.sh

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

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