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    Fog Client fails to authenticate

    Scheduled Pinned Locked Moved Solved
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    • Joseph HalesJ
      Joseph Hales Testers
      last edited by Sebastian Roth

      Server
      • FOG Version: SVN 6069
      • OS: Ubuntu Linux 14.04.3
      Client
      • Service Version: 0.11.12
      • OS: windows 10

      Client fails to authenticate and preform any tasks Nor does the FOG webpage display the reset encryption button so I reset it by adding it to a group. Here is the fog log.

       ------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 29/05/2017 11:24 Client-Info Version: 0.11.12
 29/05/2017 11:24 Client-Info OS:      Windows
 29/05/2017 11:24 Middleware::Authentication Waiting for authentication timeout to pass
 29/05/2017 11:26 Middleware::Communication Download: http://10.200.10.150/fog/management/other/ssl/srvpublic.crt
 29/05/2017 11:26 Middleware::Authentication ERROR: Could not authenticate
 29/05/2017 11:26 Middleware::Authentication ERROR: Value cannot be null.
Parameter name: authority


 29/05/2017 11:26 Middleware::Communication URL: http://10.200.10.150/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 29/05/2017 11:26 Middleware::Response Success
 29/05/2017 11:26 Middleware::Communication URL: http://10.200.10.150/fog/management/index.php?sub=requestClientInfo&mac=3C:52:82:39:0F:52|98:54:1B:F4:84:AE|98:54:1B:F4:84:AF|98:54:1B:F4:84:B2&newService&json
 29/05/2017 11:26 Middleware::Authentication Waiting for authentication timeout to pass
 29/05/2017 11:27 Controller Stop
 29/05/2017 11:27 Service Stop requested
 29/05/2017 11:27 Bus Emmiting message on channel: Status
 29/05/2017 11:27 Middleware::Authentication ERROR: Could not authenticate
 29/05/2017 11:27 Middleware::Authentication ERROR: Thread was being aborted.
 29/05/2017 11:27 Middleware::Communication ERROR: Could not contact FOG server
 29/05/2017 11:27 Middleware::Communication ERROR: Thread was being aborted.
 29/05/2017 11:27 Service ERROR: Unable to get cycle data
 29/05/2017 11:27 Service ERROR: Thread was being aborted.

      RTFM

      1 Reply Last reply Reply Quote 0
      • Joseph HalesJ
        Joseph Hales Testers @Sebastian Roth
        last edited by

        @sebastian-roth I have been busy with other things and finally revisited this issue. Recreating the certificate and tokens fixed my authentication problem I may have and AD join issue but will troubleshoot further before I open a new topic on it.

        RTFM

        1 Reply Last reply Reply Quote 0
        • Tom ElliottT
          Tom Elliott
          last edited by

          Normally I see this kind of thing if the system dates are incorrect. Of course this doesn’t mean this is the case here, just stating what I normally see. Is it possible the FOG Server has fallen out of time and having issues because of this?

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 0
          • Joseph HalesJ
            Joseph Hales Testers
            last edited by

            Not in this case I did find references to that being a possible solution I also went to the server directly and confirmed the cert is there and downloadable.

            RTFM

            1 Reply Last reply Reply Quote 0
            • Joseph HalesJ
              Joseph Hales Testers
              last edited by

              This is the first time we have tried to use the new client all our current installs are with the legacy client.

              RTFM

              1 Reply Last reply Reply Quote 0
              • Joseph HalesJ
                Joseph Hales Testers
                last edited by Sebastian Roth

                Ok I probably did something stupid I saw @Tom-Elliott response to https://forums.fogproject.org/topic/10168/linux-client-could-not-authenticate/3 and tried it on my server before I realized the steps were intended for the client not the server now my fog client log looks like this.

                --------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 31/05/2017 13:22 Client-Info Client Version: 0.11.12
 31/05/2017 13:22 Client-Info Client OS:      Windows
 31/05/2017 13:22 Client-Info Server Version: 1.4.0
 31/05/2017 13:22 Middleware::Response ERROR: Unable to get subsection
 31/05/2017 13:22 Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 31/05/2017 13:22 Client-Info Client Version: 0.11.12
 31/05/2017 13:22 Client-Info Client OS:      Windows
 31/05/2017 13:22 Client-Info Server Version: 1.4.0
 31/05/2017 13:22 Middleware::Response ERROR: Unable to get subsection
 31/05/2017 13:22 Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 31/05/2017 13:22 Client-Info Client Version: 0.11.12
 31/05/2017 13:22 Client-Info Client OS:      Windows
 31/05/2017 13:22 Client-Info Server Version: 1.4.0
 31/05/2017 13:22 Middleware::Response ERROR: Unable to get subsection
 31/05/2017 13:22 Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 31/05/2017 13:22 Client-Info Client Version: 0.11.12
 31/05/2017 13:22 Client-Info Client OS:      Windows
 31/05/2017 13:22 Client-Info Server Version: 1.4.0
 31/05/2017 13:22 Middleware::Response ERROR: Unable to get subsection
 31/05/2017 13:22 Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 31/05/2017 13:22 Client-Info Client Version: 0.11.12
 31/05/2017 13:22 Client-Info Client OS:      Windows
 31/05/2017 13:22 Client-Info Server Version: 1.4.0
 31/05/2017 13:22 Middleware::Response ERROR: Unable to get subsection
 31/05/2017 13:22 Middleware::Response ERROR: Object reference not set to an instance of an object.
 31/05/2017 13:22 Service Sleeping for 170 seconds

                RTFM

                Tom ElliottT 1 Reply Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott @Joseph Hales
                  last edited by

                  @Joseph-Hales What you did on the fogserver shouldn’t impact anything.

                  On the main client’s however, would you mind uninstalling and reinstalling the client to see if that helps?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  1 Reply Last reply Reply Quote 0
                  • Joseph HalesJ
                    Joseph Hales Testers
                    last edited by

                    first step I did on client was uninstalled the client then I did the mono cleanup and update then i reinstalled the client but I will try again

                    RTFM

                    1 Reply Last reply Reply Quote 0
                    • Joseph HalesJ
                      Joseph Hales Testers
                      last edited by

                      After reinstall of client I am back to the original issue of value cannot be null.

                      RTFM

                      1 Reply Last reply Reply Quote 0
                      • Joseph HalesJ
                        Joseph Hales Testers
                        last edited by

                        Also note the Reset Encryption button never appears for the host but I can add it to a group and see it there.

                        RTFM

                        Tom ElliottT 1 Reply Last reply Reply Quote 0
                        • Tom ElliottT
                          Tom Elliott @Joseph Hales
                          last edited by

                          @Joseph-Hales Group’s don’t know the status, so I make that button always present.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          1 Reply Last reply Reply Quote 0
                          • Joseph HalesJ
                            Joseph Hales Testers
                            last edited by Sebastian Roth

                            Upgraded server to latest SVN today 6072 same issue as shown below.

                            ------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 12/06/2017 17:35 Client-Info Version: 0.11.12
 12/06/2017 17:35 Client-Info OS:      Windows
 12/06/2017 17:35 Middleware::Authentication Waiting for authentication timeout to pass
 12/06/2017 17:35 Middleware::Communication Download: http://10.200.10.150/fog/management/other/ssl/srvpublic.crt
 12/06/2017 17:35 Middleware::Authentication ERROR: Could not authenticate
 12/06/2017 17:35 Middleware::Authentication ERROR: Value cannot be null.
Parameter name: authority

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------

                            RTFM

                            1 Reply Last reply Reply Quote 0
                            • S
                              Sebastian Roth Moderator
                              last edited by

                              @Joseph-Hales Is this still an issue? Just wondering because we seem to have other reports on this.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              Joseph HalesJ 1 Reply Last reply Reply Quote 0
                              • J
                                JLE
                                last edited by JLE

                                I had this exact error message - also imaging windows 10 and also first time with new client, coming from legacy. For me this worked:

                                Through FOG GUI:
                                1.) Reset encryption data
                                2.) Put the FQDN in WITH the .net or whatever appendage (honeygroveisd.net) <-----works but -----> (honeygroveisd) did not.
                                3.) Clear out the OU container fields completely and leave it blank.

                                I made sure these settings were mirrored both in the group settings and in the global settings. After doing all of this it no longer gave me errors.

                                I highly doubt all of these were necessary but I was getting desperate 😛

                                1 Reply Last reply Reply Quote 0
                                • S
                                  Sebastian Roth Moderator
                                  last edited by

                                  @JLE For this particular errors I doubt that any of your actions helped in solving this. I suspect you reinstalled and that just solved the issue. See my post here: https://forums.fogproject.org/topic/10562/active-directory-join-fails

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  J 1 Reply Last reply Reply Quote 0
                                  • J
                                    JLE @Sebastian Roth
                                    last edited by JLE

                                    @sebastian-roth Hmm. I definitely do not reinstall anything after sysprep. I run .\sysprep /generalize /oobe /unattend /shutdown and then capture. I have the fog service set to manual with recovery options set to restart it. After the images are deployed the batch file does a net start fogservice and then they join the domain.

                                    1 Reply Last reply Reply Quote 0
                                    • Joseph HalesJ
                                      Joseph Hales Testers @Sebastian Roth
                                      last edited by

                                      @sebastian-roth I have been busy with other things and finally revisited this issue. Recreating the certificate and tokens fixed my authentication problem I may have and AD join issue but will troubleshoot further before I open a new topic on it.

                                      RTFM

                                      1 Reply Last reply Reply Quote 0
                                      • S
                                        Sebastian Roth Moderator
                                        last edited by

                                        @Joseph-Hales Ok, thanks for reporting back on this. Will mark this solved then. Feel free to open a new post on the AD issue if you can’t figure it out yourself.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        1 Reply Last reply Reply Quote 0
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