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Client 11.9 Will not Install Fails at CA Certificates

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FOG Problems
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  • J
    Joe Schmitt Senior Developer
    last edited by Feb 8, 2017, 4:34 PM

    @jackiegl3350n well that looks right. It’s definitely some configuration issue somewhere. I’m assuming the client wasn’t already installed on these machines? Could you also try issuing a key regeneration? (sudo installfog.sh --recreate-keys).

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

    J 1 Reply Last reply Feb 8, 2017, 4:43 PM Reply Quote 0
    • J
      jackiegl3350n @Joe Schmitt
      last edited by Feb 8, 2017, 4:43 PM

      @Joe-Schmitt

      These machines have never had the client on them before. They can also ping the server. When I tired to run your command above it says it couldn’t find it. Here’s a screenshot:
      alt text

      1 Reply Last reply Reply Quote 0
      • T
        Tom Elliott
        last edited by Feb 8, 2017, 4:46 PM

        From what I can tell, you currently have two versions of fog running on the same machine. Of course I can’t be sure.

        When you go to the GUI, do you see 1.2.0 in the cloud or do you see the version and datetime information to the right of the Cloud icon?

        To ensure all is okay, I might suggest:

        sudo mv /var/www/fog{,_back}
        sudo mv /var/www/html/fog{,_back}
        

        Then rerun the installer:

        (You should be able to use recreate-keys as well if you deem it necessary).

        ./installfog.sh -y --recreate-keys
        

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        J 1 Reply Last reply Feb 8, 2017, 5:00 PM Reply Quote 0
        • J
          jackiegl3350n @Tom Elliott
          last edited by Feb 8, 2017, 5:00 PM

          @Tom-Elliott

          The 1.2.0 was at a previous company, this is the only FOG server here. The info is to the right of the cloud as it should be.

          Also, forgot to put ./ in front of installfog.sh, so that’s my bad, sorry.

          I was able to run the recreate keys command and still no luck.

          Ran the command with the -y parameter and still nothing.

          T 1 Reply Last reply Feb 8, 2017, 5:07 PM Reply Quote 0
          • T
            Tom Elliott @jackiegl3350n
            last edited by Feb 8, 2017, 5:07 PM

            @jackiegl3350n Is there any logs with any further information?

            I don’t know where, but I would think the C:\fog.log or even “zazzles.log (of which I don’t know where that would be at the moment)” that might have more useful information?

            I’ve seen error’s like this occur due to timing as well.

            For example, the FOG Server is set to local time, but the machine is set to pacific when it should be new york?

            This would cause a failure because the times don’t match one another. Essentially, it would make the client machine think the certs are no longer valid as the server is “ahead”.

            This can happen in reverse too I suppose.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            J 1 Reply Last reply Feb 8, 2017, 5:15 PM Reply Quote 0
            • J
              jackiegl3350n @Tom Elliott
              last edited by Feb 8, 2017, 5:15 PM

              @Tom-Elliott

              Both client and server are set to Eastern time and show exactly the same time right down to the second.

              I can’t find any log files on the client after running the installer.

              1 Reply Last reply Reply Quote 0
              • T
                Tom Elliott
                last edited by Feb 8, 2017, 5:18 PM

                Trying to hit up on chat, in hopes that I can help out.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                1 Reply Last reply Reply Quote 0
                • T
                  Tom Elliott
                  last edited by Feb 8, 2017, 5:42 PM

                  All seems to be working now.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  1 Reply Last reply Reply Quote 0
                  • J
                    jackiegl3350n
                    last edited by Feb 8, 2017, 5:42 PM

                    For future reference, our antivirus was blocking the application from communicating with the server.

                    X 1 Reply Last reply Feb 9, 2017, 8:31 AM Reply Quote 4
                    • T
                      Tom Elliott
                      last edited by Feb 8, 2017, 5:43 PM

                      Well that would make a ton of sense.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      1 Reply Last reply Reply Quote 1
                      • X
                        x23piracy @jackiegl3350n
                        last edited by Feb 9, 2017, 8:31 AM

                        @jackiegl3350n said in Client 11.9 Will not Install Fails at CA Certificates:

                        For future reference, our antivirus was blocking the application from communicating with the server.

                        More details please, which antivirus product caused it, have you added an exclusion or how did you solve it?

                        Regards X23

                        ║▌║█║▌│║▌║▌█

                        J 1 Reply Last reply Feb 9, 2017, 2:22 PM Reply Quote 1
                        • J
                          jackiegl3350n @x23piracy
                          last edited by Feb 9, 2017, 2:22 PM

                          @x23piracy

                          We have Kaspersky. Apparently the System Watcher module was blocking the client from communicating with the server. When this was disabled, the client installed. However, the Firewall module in Kaspersky also blocked tasks from the server to be executed on the client (remote shutdown for example). The bottom article might help other Kaspersky users, though we haven’t tried this yet as of this posting.

                          https://support.kaspersky.com/7914

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