Dell 7040 NVMe SSD Boot Issue

[chrisdecker]

We are experiencing an issue with Dell Optiplex 7040s not booting to FOG. I’ve upgraded to the latest version of Trunk and also updated to newest boot kernel, but still no luck. It goes so quickly that it’s hard to get an error message, but I’ve attached a screenshot from a video where it gets an IP, but then stops. Other models of Optiplex’s still work (780s, 790s, 7010s). Specs are as follows:

Dell Optiplex 7040 SFF
Intel i7-6700 3.4 GHz
8GB DDR4 RAM
M.2 256GB PCIe NVMe Class 40 SSD
AMD Radeon R6 350X

Thank you in advance for your assistance.

[THEMCV]

I don’t have an answer, but OptiPlex 7040s are the most difficult machines from Dell to work with I’ve ever experienced.

I had issues with FOG too with them. And booting. And generally working.

[Tom Elliott]

THese are trying to boot efi. To boot with efi based setups you need to be presenting the systems with ipxe.efi.

[george1421]

@Tom-Elliott Also ensure that secure boot is disabled on these.

I can grab one of the 7040s from the build up area if we need to test them. We don’t boot uefi here with them, but I can flip it into uefi mode to test.

[chrisdecker]

@Tom-Elliott Thank you. Please forgive my ignorance. I’m assuming I change that somewhere in the TFTP Server Settings, but which specific line do I change?

[george1421]

@chrisdecker You need to make the modification on your dhcp server. You need to change the dhcp option 67 {boot-file} to ipxe.efi

[Wayne Workman]

@chrisdecker You’ll also find this article helpful, as it’s silly to flip/flop DHCP settings manually all day long every day: https://wiki.fogproject.org/wiki/index.php?title=BIOS_and_UEFI_Co-Existence

[chrisdecker]

@george1421 Thank you! That worked. Now FOG is not recognizing the hard drive. Any ideas?

[george1421]

@chrisdecker what version of fog are you running? FOG 1.3.x surely detects nvme drives without issue.

[chrisdecker]

Screenshot

[chrisdecker]

Running FOG 1.3.4-RC-2 with Kernel bzImage 4.9.4

[george1421]

@chrisdecker Welp, it sure does appear that FOG can’t see the disk.

Will you do a debug capture or deploy this time? When you schedule the capture or deploy be sure to tick the debug checkbox. Then pxe boot the target computer. After a few screen shots of commands it should drop you to a linux command prompt on the target computer. Then key in lsblk and post the results here.

[Tom Elliott]

I might also suggest seeing if the NVMe SSD Disk is setup for Raid or AHCI/SATA. From what I can see, it’s probably being presented in RAID right now.

[chrisdecker]

@Tom-Elliott @george1421 RAID was on.

Switched to AHCI and I can now register the computer.

[jburleson]

@chrisdecker

I have successfully deployed an image to the Optiplex 7040 with the same SSD as yours using UEFI (Secure Boot Disabled).

FOG Information:
Running Version 1.3.1-RC-1
SVN Revision: 6052
Kernel Version: bzImage Version: 4.9.0

Host EFI Exit Type: Refined_EFI
PXE File: ipxe7156.efi

Image: Windows 10

[george1421]

@chrisdecker said in Dell 7040 NVMe SSD Boot Issue:

@Tom-Elliott @george1421 RAID was on.

Switched to AHCI and I can now register the computer.

It would still be interesting to know what lsblk says with raid mode on (Dell default).

[george1421]

@jburleson said in Dell 7040 NVMe SSD Boot Issue:

@chrisdecker

Host EFI Exit Type: Refined_EFI
PXE File: ipxe7156.efi

I find this interesting. Did ipxe7156.efi work for raid mode where ipxe.efi did not?

[chrisdecker]

@george1421 I’m using ipxe.efi. Haven’t tried anything else at this point.

[Tom Elliott]

@chrisdecker I’m going to solve the thread as we know Changing the HDD presentation type from RAID to AHCI will allow you to use the system.

I agree with @george1421 however and would like to see what lsblk sees when the disk is in RAID mode.

That said, I suspect it doesn’t find anything because the RAID utilities aren’t being called to even try to scan anything. That or the way the RAID is presented to the FOS System isn’t even recognized (could be driver based I suppose).

[george1421]

@Tom-Elliott IMO: The concern I have is that raid-on is the default for almost all Dell systems uefi or bios. So for every 7040 in uefi mode, the OP or IT tech will need to change the disk support method. This can be automated with Dell’s CCTK its just a pain and will continue to cause FOG support calls.

I’ll grab a 7040 from our test lab and see if I can find a consistent answer.