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    FOG will not boot - "Failed to get an IP via DHCP!

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    FOG Problems
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    • W
      Wirefall @george1421
      last edited by

      @george1421 I’ll attempt a manual assignment and look at the debug info if successful. Cheers

      1 Reply Last reply Reply Quote 1
      • W
        Wirefall @george1421
        last edited by

        @george1421 Roger that. I’ll attempt the manual insertion and debug capture this evening. Thanks for the prompt responses!

        And, yes, I have all sorts of junk under my desk…

        1 Reply Last reply Reply Quote 0
        • W
          Wirefall @george1421
          last edited by

          @george1421 @TOM ELLIOTT @WAYNE WORKMAN

          I manually added and assigned debug task. The contents of /var/log/ are attached. I also ran ifconfig; it only shows the local adapter and it wasn’t possible to bring up eth0.

          Also, previously daemon.log on the FOG server showed a DHCP offer of X.X.X.11 that was then requested by the client and ack’d by the server. This was almost immediately followed by a new discover and an offer made for X.X.X.10, which was also requested and ack’d. This time the same thing occurred, other than the initial offer being for .13, which was still followed up with .10.

          Thanks for looking at this. Let me know if there’s any other information that would be helpful to troubleshoot.

          Cheers!

          0_1483156867766_messages

          Wayne WorkmanW 1 Reply Last reply Reply Quote 0
          • Wayne WorkmanW
            Wayne Workman @Wirefall
            last edited by Wayne Workman

            @Wirefall What is the model of the problematic host? Is this a server?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
            Daily Clean Installation Results:
            https://fogtesting.fogproject.us/
            FOG Reporting:
            https://fog-external-reporting-results.fogproject.us/

            W 1 Reply Last reply Reply Quote 1
            • Tom ElliottT
              Tom Elliott
              last edited by

              We’d also need to see ifconfig -a rather than just ifconfig (The latter only shows active devices).

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              W 1 Reply Last reply Reply Quote 1
              • W
                Wirefall @Tom Elliott
                last edited by

                @Tom-Elliott @Tom-Elliott identical output - lo only. When not PXE booting the device is running a Debian variant (Kali) with full network capabilities.

                0_1483246994180_boot_01.png
                0_1483247003687_boot_02.png

                george1421G 1 Reply Last reply Reply Quote 0
                • W
                  Wirefall @Wayne Workman
                  last edited by

                  @Wayne-Workman The full specs for the MintBox can be found here - http://www.fit-pc.com/web/products/mintbox/mintbox-mini/

                  Max Screen Resolution 1920 x 1200 @ 60Hz
                  Processor AMD A Series
                  RAM 4 GB SO-DIMM DDR3
                  Hard Drive 64 GB
                  Graphics Coprocessor Radeon
                  Card Description dedicated
                  Wireless Type 802.11bgn
                  Number of USB 2.0 Ports 3
                  Other Technical Details
                  Brand Name MintBox
                  Series MintBox Mini
                  Item model number FITLET-GB-C64-D4-M64S-W-XL-BMint
                  Hardware Platform PC
                  Operating System linux
                  Item Weight 8.8 ounces
                  Product Dimensions 4.2 x 3.3 x 0.9 inches
                  Item Dimensions L x W x H 4.25 x 3.27 x 0.94 inches
                  Color Green
                  Processor Brand AMD
                  Computer Memory Type DDR3 SDRAM
                  Hard Drive Interface Solid State
                  Audio-out Ports (#) 1
                  Power Source DC
                  Voltage 12 volts

                  1 Reply Last reply Reply Quote 0
                  • george1421G
                    george1421 Moderator @Wirefall
                    last edited by george1421

                    @Wirefall From within the FOG debug console (the same place where you entered the ifconfig -a command key in lspci -nn|grep etwork

                    We will be interested in a line that looks like this

                    00:19.0 Ethernet controller [0200]: Intel Corporation 82579LM Gigabit Network Connection [8086:1502] (rev 04)

                    More precisely the hex numbers (i.e. [8086:1502] ) in the square brackets. Those numbers identifies the nic controller.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                    W 1 Reply Last reply Reply Quote 0
                    • Tom ElliottT
                      Tom Elliott
                      last edited by

                      Just a simple question, seeing as you state the device id information is 8086:1539 (which has been in the linux kernels for a very long time), does your registration issues happen on multiple systems of the same model or just this one system? I only ask because this isn’t seeming to make sense. The only things I can think of:

                      1. Device is having issues (Unlikely seeing as tftp and ipxe appears to work properly).
                      2. Device patch cable is screwed up? (Likely because TFTP doesn’t require the cabling layout as full network support typically does, – confusing because while TFTP might work, iPXE shouldn’t).

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      W 2 Replies Last reply Reply Quote 1
                      • W
                        Wirefall @george1421
                        last edited by

                        @george1421 [8086:1539]

                        1 Reply Last reply Reply Quote 0
                        • W
                          Wirefall @Tom Elliott
                          last edited by

                          @Tom-Elliott This does occur on both of the two test boxes I have.

                          To rule out flaky hardware/cables, I’ve taken the following steps.

                          1. Swapped smart switch for unmanaged switch.
                          2. Replaced all cables.
                          3. Replaced NIC on FOG server - both are Intel Gigabit, [8086:10ce] and [8086:10d3]

                          Thanks and Happy New Year!

                          1 Reply Last reply Reply Quote 0
                          • W
                            Wirefall @Tom Elliott
                            last edited by

                            @Tom-Elliott @george1421

                            I’ve eliminated the possibility of the problem being the infrastructure or of it being PXE server specific.

                            1. I PXE booted my netbook within the test environment and everything worked as would be expected.

                            2. I booted the server off of a clonezilla live CD and attempted to PXE boot one of the mintboxes from that. I received the clonezilla menu, but selecting an imaging option failed on bringing up the Ethernet device “If this fails, maybe the ethernet card is not supported by the kernel 4.7.0-1-amd64”. So, basically the same thing I’m seeing from FOG.

                            Definitely odd as these machines come pre-configured with Linux Mint and I’ve installed Kali (debian-based distro) on four of them without a single networking issue.

                            If anyone has any other ideas I’m definitely willing to try them. I’d rather not have to go with another hardware platform if I don’t have to. Luckily still in dev, though.

                            Thanks for all your help! Cheers

                            1 Reply Last reply Reply Quote 0
                            • S
                              Sebastian Roth Moderator
                              last edited by

                              @Wirefall Great you posted the full kernel messages listing. At first I didn’t notice any issue but looking closer I found the issue:

                              igb: probe of 0000:01:00.0 failed with error -2

                              The PCI ID perfectly matches the one you mentioned in your fist post. Didn’t take long to find several reports on this issue that came in just lately:
                              https://lkml.org/lkml/2016/11/24/172
                              https://bugzilla.suse.com/show_bug.cgi?id=1009911
                              https://patchwork.ozlabs.org/patch/700615/

                              Some say that it might possibly work if you disable PXE boot for this NIC in BIOS. I don’t think this is a great solution as FOG heavily relies on PXE booting the clients. Let’s hope that this will be fixed in the latest kernel fairly soon!

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              george1421G Tom ElliottT 2 Replies Last reply Reply Quote 4
                              • george1421G
                                george1421 Moderator @Sebastian Roth
                                last edited by

                                @Sebastian-Roth Is there any chance that an older kernel will work here? I’m going to assume that both Mint and Kali are using older kernels that do work (which may not be a solid test since @Wirefall is not pxe booting either OS platforms).

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                1 Reply Last reply Reply Quote 2
                                • Tom ElliottT
                                  Tom Elliott @Sebastian Roth
                                  last edited by

                                  @Sebastian-Roth It’s funny you mention the idea that the kernel is the problem (I didn’t notice the error message until you pointed it out). My Next question was to ask about using older kernels.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  1 Reply Last reply Reply Quote 1
                                  • Tom ElliottT
                                    Tom Elliott
                                    last edited by

                                    Alright,

                                    I’ve rebuilt the 4.9.0 kernels to have the patch in the first link.

                                    Please goto FOG Configuration Page->Kernel Update

                                    Download the 4.9.0 kernels as bzImage/bzImage32.

                                    The one with Arch Type (x86_64) would be named bzImage
                                    The one with Arch Type (x86) would be named bzImage32

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    W 1 Reply Last reply Reply Quote 3
                                    • W
                                      Wirefall @Tom Elliott
                                      last edited by

                                      @Tom-Elliott Woo-hoo, capturing an image now!

                                      A big thank you to everyone who helped track down and fix this. Your support is amazing! Looks like I have another FOSS project to add to my contribution list…

                                      1 Reply Last reply Reply Quote 1
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