Fog client can't connect to server

[Lenain]

Server

• FOG Version: 1.3 RC 14
• OS: Ubuntu 14.04.1.LTS

Client

• Service Version: 0.11.5
• OS: Windows 7 Pro x64

Description

Clients get en error when trying get token from server certificate: “Middleware::Authentication ERROR: Could not get security token”, here the log file:

 01/12/2016 12:23 Main Overriding exception handling
 01/12/2016 12:23 Main Bootstrapping Zazzles
 01/12/2016 12:23 Controller Initialize
 01/12/2016 12:23 Zazzles Creating main thread
 01/12/2016 12:23 Zazzles Service construction complete
 01/12/2016 12:23 Controller Start

 01/12/2016 12:23 Service Starting service
 01/12/2016 12:23 Bus Became bus server
 01/12/2016 12:23 Bus {
  "self": true,
  "channel": "Status",
  "data": "{\r\n  \"action\": \"load\"\r\n}"
}
 01/12/2016 12:23 Bus Emmiting message on channel: Status
 01/12/2016 12:23 Service Invoking early JIT compilation on needed binaries

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 01/12/2016 12:23 Client-Info Version: 0.11.5
 01/12/2016 12:23 Client-Info OS:      Windows
 01/12/2016 12:23 Middleware::Authentication Waiting for authentication timeout to pass
 01/12/2016 12:23 Middleware::Communication Download: http://srv-image/fog/management/other/ssl/srvpublic.crt
 01/12/2016 12:23 Data::RSA FOG Server CA cert found
 01/12/2016 12:23 Middleware::Authentication Cert OK
 01/12/2016 12:23 Middleware::Authentication ERROR: Could not get security token
 01/12/2016 12:23 Middleware::Authentication ERROR: Impossible de trouver le fichier 'C:\Program Files (x86)\FOG\token.dat'.
 01/12/2016 12:23 Middleware::Communication POST URL: http://srv-image/fog/management/index.php?sub=requestClientInfo&authorize&newService
 01/12/2016 12:23 Middleware::Response #!ist

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 01/12/2016 12:23 Client-Info Version: 0.11.5
 01/12/2016 12:23 Client-Info OS:      Windows
 01/12/2016 12:23 Middleware::Authentication Waiting for authentication timeout to pass

There is no firewall and antivirus on the computer, the ntfs access to the folder is open… I’ve tried to uninstall, reboot, install, reboot.

[Lenain]

@Tom-Elliott
Work fine, thanks a lot!

[Tom Elliott]

IST = Invalid Security Token.

Please use the “Reset Encryption Data” from the host or group functions and this should start working for you.

[Lenain]

@Tom-Elliott
Work fine, thanks a lot!