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Image Capture/Upload gets to 100%, then Updating Database task fails

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FOG Problems
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  • E
    erikd @Quazz
    last edited by Feb 9, 2016, 1:34 PM

    @Quazz said:

    Can you tell us what revision you are on?

    Hi Quazz, thanks for your help.

    I am on revision 6213.

    1 Reply Last reply Reply Quote 0
    • W
      Wayne Workman @erikd
      last edited by Feb 9, 2016, 2:27 PM

      @erikd said:

      When I first did setup, I messed up the DHCPD.conf file and wasn’t intelligent enough to back it up first. So I re-ran the installer to re-create that file - could that have led to this problem?

      Nope. The DHCP config that fog builds for you is solid, I’ve been working to improve it.

      Sounds like your issue might be FTP related. Check all the FTP credentials related stuff here in this article: https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
      Daily Clean Installation Results:
      https://fogtesting.fogproject.us/
      FOG Reporting:
      https://fog-external-reporting-results.fogproject.us/

      1 Reply Last reply Reply Quote 0
      • S
        Sebastian Roth Moderator
        last edited by Feb 9, 2016, 5:12 PM

        Well, the FTP error is definitely not good and should be fixed but I don’t find this being related to the client not being able to update the database after uploading.

        The “Invalid MAC Address” error is ok I think as you are accessing the page from a computer not registered in FOG. At least this php file seams ok!

        Sure you don’t have any error in apache log when you see the error after upload?

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        T 1 Reply Last reply Feb 9, 2016, 5:59 PM Reply Quote 0
        • T
          Tom Elliott @Sebastian Roth
          last edited by Feb 9, 2016, 5:59 PM

          @Sebastian-Roth The Upload task might fail if the image could not be FTP’d to the /images directory.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          W 1 Reply Last reply Feb 9, 2016, 6:24 PM Reply Quote 0
          • W
            Wayne Workman @Tom Elliott
            last edited by Feb 9, 2016, 6:24 PM

            @Tom-Elliott Is there a way to get more specific errors from the upload script? Any way to check to see if the FTP move succeeded?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
            Daily Clean Installation Results:
            https://fogtesting.fogproject.us/
            FOG Reporting:
            https://fog-external-reporting-results.fogproject.us/

            T 1 Reply Last reply Feb 9, 2016, 6:29 PM Reply Quote 0
            • T
              Tom Elliott @Wayne Workman
              last edited by Feb 9, 2016, 6:29 PM

              @Wayne-Workman Sorry, i’m not that good.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              1 Reply Last reply Reply Quote 0
              • E
                erikd
                last edited by Feb 10, 2016, 2:12 AM

                Thanks everyone, following the steps under Credentials / Passwords section in the following link fixed the issue.
                https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP#Credentials_.2F_Passwords

                Really appreciate all your help - I got quicker support here than most of my paid support contacts! 😄

                W 1 Reply Last reply Feb 10, 2016, 2:29 AM Reply Quote 2
                • W
                  Wayne Workman @erikd
                  last edited by Wayne Workman Feb 9, 2016, 8:35 PM Feb 10, 2016, 2:29 AM

                  @erikd said:

                  Really appreciate all your help - I got quicker support here than most of my paid support contacts!

                  Why don’t more people point this out ???

                  I mean really - quite honestly, greater than 90% of people here get a reply in under 10 minutes if they post during sane hours. And not just a “Thank you for posting, we will get with you” reply, but an actual answer or suggestion or advice.

                  And to imagine, we are volunteer powered.

                  FOG is something special, let me tell you. People here - seems like - race to answer first. and that’s an amazing thing! It’s the open source mind set. Learn, explore, share, and help others freely and openly. As open source freely flows, so to does information flow freely into and out of the helpers here. It’s a mind set. We don’t hoard information and answers for ourselves. If you ask us, we will give you our best answers, or try damn hard to find the best answers so that not only you can know, but so we can know too!

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                  Daily Clean Installation Results:
                  https://fogtesting.fogproject.us/
                  FOG Reporting:
                  https://fog-external-reporting-results.fogproject.us/

                  1 Reply Last reply Reply Quote 2
                  • W
                    Wayne Workman
                    last edited by Feb 11, 2016, 4:40 PM

                    Problem and solution documented in the Wiki here: https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP#Updating_Database...Failed

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                    Daily Clean Installation Results:
                    https://fogtesting.fogproject.us/
                    FOG Reporting:
                    https://fog-external-reporting-results.fogproject.us/

                    D V 2 Replies Last reply Mar 6, 2016, 6:31 PM Reply Quote 2
                    • D
                      darius @Wayne Workman
                      last edited by Mar 6, 2016, 6:31 PM

                      @Wayne-Workman I had the same problem! This worked great 🙂 Thanks 🙂

                      1 Reply Last reply Reply Quote 1
                      • V
                        virtuarafa @Wayne Workman
                        last edited by Dec 8, 2016, 12:37 PM

                        @Wayne-Workman Thanks a lot, this did the trick, I had the exact same problem!

                        1 Reply Last reply Reply Quote 0
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