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One client gets PXE-E11, another does not

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Windows Problems
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  • M
    moses
    last edited by moses Feb 25, 2016, 10:12 AM Feb 25, 2016, 4:12 PM

    I have two clients on a network with a storage node in it, with the Locations plugin installed and configured. My Windows DHCP server is pointing to the onsite storage node with the correct boot file.

    One client is an EliteBook 8540w. Another client is a Hyper-V VM.

    The Hyper-V VM boots to the FOG menu without issues.

    The Elitebook 8540w simply gets “PXE-E11 Arp Timeout” and reboots.

    How can I resolve this issue?

    W 1 Reply Last reply Feb 25, 2016, 4:41 PM Reply Quote 0
    • G
      george1421 Moderator
      last edited by george1421 Feb 25, 2016, 10:25 AM Feb 25, 2016, 4:24 PM

      This sounds like a networking issue with Spanning Tree Protocol. Unless you have the port that goes to the device in port fast or RSTP or Fast STP mode, the port doesn’t switch into the forwarding state fast enough so the pxe rom gives up. Can you check with your network group to ensure that a fast reset mode for spanning tree is enabled on this device port, or for a test just turn off spanning tree on the port that goes to this specific device and see if you get a different result.

      Is it safe to say this questionable device, the storage node and the hyper-v server are all on the same subnet?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      M 1 Reply Last reply Feb 25, 2016, 4:46 PM Reply Quote 0
      • W
        Wayne Workman @moses
        last edited by Feb 25, 2016, 4:41 PM

        @moses said:

        The Elitebook 8540w simply gets “PXE-E11 Arp Timeout” and reboots.

        To me, that error suggests the elitebook is being told to retrieve a boot file on a remote network.
        You can use Wireshark on another computer that is connected to the same network the elitebook is - and do a capture. You’ll catch all the DHCP broadcast messages and you can then see exactly what options this elite book is being given when it tries to network boot.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
        Daily Clean Installation Results:
        https://fogtesting.fogproject.us/
        FOG Reporting:
        https://fog-external-reporting-results.fogproject.us/

        1 Reply Last reply Reply Quote 0
        • M
          moses @george1421
          last edited by Feb 25, 2016, 4:46 PM

          @george1421 Yes, they are all on the same subnet. One thing I tried just now: I changed the DHCP server to point to the main server (connected to that site via MPLS) and both devices work successfully.

          G 1 Reply Last reply Feb 25, 2016, 5:16 PM Reply Quote 0
          • G
            george1421 Moderator @moses
            last edited by Feb 25, 2016, 5:16 PM

            @moses said:

            @george1421 Yes, they are all on the same subnet. One thing I tried just now: I changed the DHCP server to point to the main server (connected to that site via MPLS) and both devices work successfully.

            @Wayne-Workman Isn’t this issue closely related to the issue you had with your remote storage node?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

            W 1 Reply Last reply Feb 25, 2016, 5:17 PM Reply Quote 0
            • W
              Wayne Workman @george1421
              last edited by Feb 25, 2016, 5:17 PM

              @george1421 Yes, which is why I think it’s trying to get the file from beyond the subnet. Why would there be ARP errors if it weren’t?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

              1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by Feb 25, 2016, 7:27 PM

                We need a wireshark dump… Otherwise it’s just reading in the stars. 😄

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                1 Reply Last reply Reply Quote 1
                • M
                  moses
                  last edited by moses Feb 25, 2016, 3:22 PM Feb 25, 2016, 9:21 PM

                  Oh wow…I originally asked the onsite tech to boot a client to see if he got the Fog boot menu…

                  …he was rebooting the storage node. Sigh…

                  Never mind, guys. Thanks anyway.

                  1 Reply Last reply Reply Quote 2
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