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Dell Optiplex 3020 Micro with new Samsung SSD 850 EVO

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  • A
    Aaron Kearns
    last edited by Jan 23, 2016, 12:01 AM

    Hello,

    I am trying to FOG a new Dell Optiplex 3020 Micro with a brand new Samsung SSD 850 EVO. I am able to get to the menu prompt and choose Perform Full Host Registration. Once I select that option, it hangs up and shows a cursor in the top left corner.

    The only other message I’ve seen is “Reopening Network Connections.” Are there any know issues with the hardware and FOG? Any thoughts?

    1 Reply Last reply Reply Quote 0
    • G
      george1421 Moderator
      last edited by george1421 Jan 22, 2016, 7:39 PM Jan 23, 2016, 1:31 AM

      Lets start with the basics.

      What version of FOG are you using? (I’ll assume 1.2.0)

      Are you running a trunk version? (if you look at the management page, there is a cloud in the upper left corner. There are numbers on the cloud, what are they?)

      Is this a new FOG install or have you been using this successfully for a while?

      Do you have any other client computers (older than the 3020) that do register correctly?

      BTW: There is another thread in this forum with almost the same exact issue. But lets start with the basics first.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      A 1 Reply Last reply Jan 23, 2016, 6:34 PM Reply Quote 2
      • A
        Aaron Kearns
        last edited by Jan 23, 2016, 6:29 PM

        This post is deleted!
        1 Reply Last reply Reply Quote 0
        • A
          Aaron Kearns @george1421
          last edited by Jan 23, 2016, 6:34 PM

          @george1421

          The FOG version is 1.2.0, and we are not running a trunk version.
          This FOG server has been used successfully for quite a while. It has been used to image older Dell Optiplexes including the 755, 760, 780, 790, and the 7010. More recently I imaged a 9020 Micro that came prebuilt with an SSD.

          G 1 Reply Last reply Jan 23, 2016, 7:27 PM Reply Quote 0
          • G
            george1421 Moderator @Aaron Kearns
            last edited by Jan 23, 2016, 7:27 PM

            @Aaron-Kearns Based on what you’ve posted so far I feel the issue is with/between the fog kernel and the 3020. I’m pretty sure the ssd is not relevant to this issue.

            The one thing I forgot to ask, is this 3020 booting in uefi or bios mode. If it is uefi mode do you have secure boot disabled? I can say I’ve successfully images the same list as you, including the 9020 with FOG 1.2.0 (stable) without issue. All of these systems were in bios mode though.

            There are a few other posts currently in the community that are reporting similar events with FOG and new hardware. FOG 1.2.0 is somewhat old, the newer kernels/inits from the trunk build may help.

            If you are booting this 3020 in bios mode and have time to test out/follow a tutorial I’m working on, I’d like to give that test a shot. FWIW: This test will not touch anything on your fog server.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

            A 1 Reply Last reply Jan 23, 2016, 9:43 PM Reply Quote 0
            • A
              Aaron Kearns @george1421
              last edited by Jan 23, 2016, 9:43 PM

              @george1421 The PC boots up in Legacy mode. I can look into using the trunk build to see if this helps.

              I tried using the original hdd, and I was able to begin registration of the host. I stopped and swapped in the ssd to see if I could get to the same spot, but I didn’t get that far.

              Thanks for taking the time to chime in on this subject.

              1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by Jan 23, 2016, 10:11 PM

                @Aaron-Kearns said:

                I tried using the original hdd, and I was able to begin registration of the host. I stopped and swapped in the ssd to see if I could get to the same spot, but I didn’t get that far.

                That’s really interesting! Are you sure this is the case? Can you please try and confirm that it hangs if using the SSD when trying to register!? One of the first things that happen in the registration script is checking the hard disk. So this might actually be an issue. Can you then please register/add this host by hand (web GUI) and run a debug task for it. Does it boot up into the debug session? If so, please see what you get from those commands: fogpartinfo --list-devices, cat /proc/partitions and lsblk

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                G A 2 Replies Last reply Jan 23, 2016, 11:01 PM Reply Quote 0
                • G
                  george1421 Moderator @Sebastian Roth
                  last edited by Jan 23, 2016, 11:01 PM

                  @Sebastian-Roth Just a question for you. (I have no basis to suspect this is true other than my intuition) Is there anything in the registration code that would blow up if the hard drive was “new out of box” with no partition table at all? This past week there was one or two posts about new lenovos with that build in 16GB M.2 SSD drive in addition to the main SSD hard drive. One poster put a partition on the drive and was able to proceed, and another removed it, where it was found under the battery and the registration proceeded. Understand the registration process was the fist step with both of these devices. I’m not sure (remember) if the device crashed when any FOG PXE action menu was selected or not. I’m not sure if there is a common thread here or not.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                  1 Reply Last reply Reply Quote 0
                  • A
                    Aaron Kearns @Sebastian Roth
                    last edited by Feb 4, 2016, 7:46 PM

                    @Sebastian-Roth Sorry this response has taken so long! When imaging the PC with the SSD, the process definitely hangs when trying to register. Using the HDD is the only way to actually get an image on the PC. However, that SOMETIMES works and other times does not.

                    After some waiting, the computer with the HDD was able to boot into the debug session. This is the output for each of the commands you asked me to run.

                    fogpartinfo --listdevices
                    /dev/sda

                    cat /proc/partitions
                    major minor #blocks name
                    8 0 488386584 sda
                    8 1 102400 sda1
                    8 2 488283160 sda2

                    lsblk
                    name maj:mn Rm size Ro type mountpoint
                    sda 8:0 0 465.86 0 disk
                    |-sda1 8:1 0 100M 0 port
                    |-sda2 8:2 0 465.76 0 port

                    Any thoughts?

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by Sebastian Roth Feb 5, 2016, 12:41 AM Feb 5, 2016, 6:40 AM

                      @Aaron-Kearns said:

                      However, that SOMETIMES works and other times does not.

                      What exactly does that mean? Can you please take a picture when things go wrong andupload it to the forums. There is no chance we can help you if we don’t know exactly what goes on.

                      So SSD does not want to play with FOG from what I get. Please try booting any kind of live linux DVD (e.g. ubuntu) on the 3020 with SSD installed. If this comes up please run commands lsblk and cat /proc/partitions - take a picture for us.

                      Upgrading to trunk might fix this for you but I can’t tell for sure.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      1 Reply Last reply Reply Quote 1
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