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Capture task not completing after finishing and then loops

Scheduled Pinned Locked Moved Solved
FOG Problems
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  • W
    Wayne Workman @arainero
    last edited by Wayne Workman Dec 7, 2015, 5:57 PM Dec 7, 2015, 11:51 PM

    @arainero

    If you use this URL:
    x.x.x.x/fog/service/jobs.php?mac=aa:aa:aa:aa:aa:aa

    (replace x.x.x.x with FOG server’s IP and aa:aa:aa… with MAC address of the problem host)

    You should see either #!ok or #!nj

    Ok means yes there is a job, and nj means no job.

    I would expect you to see #!ok for the host you’re having problems with.

    Using CLI on the FOG server, you can clear out all jobs that are active or queued and whatnot using these steps:

    mysql
    use fog
    update tasks set taskStateID=5 where (taskStateID=0 or taskStateID=1 or taskStateID=2 or taskStateID=3);
    

    But, these are just to clear the task and to see if the web interface is reporting correctly or not for this problem host… I’m not sure what the problem is, we just have to keep looking and figure it out.

    If you don’t mind, what is the output of this? ls -lahRt /images I’m just wanting to see the output from the problem image.
    Also, can you figure out what filesystem you have on your server? Ext3 has major issues with deleting and moving large images, and you have a very large image. Easily the largest one I’ve ever heard of on the forums.

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
    Daily Clean Installation Results:
    https://fogtesting.fogproject.us/
    FOG Reporting:
    https://fog-external-reporting-results.fogproject.us/

    A 1 Reply Last reply Dec 8, 2015, 4:53 AM Reply Quote 0
    • G
      george1421 Moderator @arainero
      last edited by Dec 7, 2015, 11:59 PM

      @arainero I’m wondering if you could do this as a test.

      Upload your image again, but when the system should shutdown or restart, unplug the computer during the bios POST. What I’m interested in seeing is if the task completes AND if the upload is just missing the shutdown command at the end of the image capture. It appears that you tried to capture an image from another machine. What size of image were you trying to capture.

      @Wayne-Workman May be you can answer this. It was my understanding that you need to have 2 times the free space of the image you are trying to capture in your /images directory. If the OP has 1.7TB free space and trying to capture a 1.1 TB image, that breaks the rules as I understand them. Is my understanding correct?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      W A 2 Replies Last reply Dec 8, 2015, 12:02 AM Reply Quote 0
      • W
        Wayne Workman @george1421
        last edited by Wayne Workman Dec 7, 2015, 6:03 PM Dec 8, 2015, 12:02 AM

        @george1421 I don’t know enough about it to give an answer. I do know that all uploads go to /dev, and then FTP is used to move them from /dev to /images. I don’t know if it’s a copy+Delete or a move. I do know that Ext3 is really terrible for FOG.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
        Daily Clean Installation Results:
        https://fogtesting.fogproject.us/
        FOG Reporting:
        https://fog-external-reporting-results.fogproject.us/

        G 1 Reply Last reply Dec 8, 2015, 12:06 AM Reply Quote 0
        • G
          george1421 Moderator @Wayne Workman
          last edited by george1421 Dec 7, 2015, 6:31 PM Dec 8, 2015, 12:06 AM

          @Wayne-Workman For some reason I thought it was a copy and delete function that’s why you need 2x free space. But in the OPs case I think something else is going on. I know on one of the early trunk builds FOG was capturing my reference image and then rebooted instead of shut down, but in the OPs case it doesn’t appear that the task was marked complete so on the next reboot it continues to try to capture the image.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

          W 1 Reply Last reply Dec 8, 2015, 12:29 AM Reply Quote 0
          • W
            Wayne Workman @george1421
            last edited by Wayne Workman Dec 7, 2015, 6:29 PM Dec 8, 2015, 12:29 AM

            @george1421 @Developers ???

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
            Daily Clean Installation Results:
            https://fogtesting.fogproject.us/
            FOG Reporting:
            https://fog-external-reporting-results.fogproject.us/

            1 Reply Last reply Reply Quote 0
            • A
              arainero @Wayne Workman
              last edited by Dec 8, 2015, 4:53 AM

              @Wayne-Workman “#!nj” is being reported. There are currently no active tasks, if that makes a difference with this test.

              Here is the output of the command:0_1449550371121_fogout.txt (I had to upload it, it was being marked as spam)

              1 Reply Last reply Reply Quote 0
              • A
                arainero @george1421
                last edited by arainero Dec 7, 2015, 11:00 PM Dec 8, 2015, 4:59 AM

                @george1421 After the computer finishes taking the capture the computer does not shutdown or reboot. It just starts to take the capture again.

                It doesn’t delete the image either, just keeps adding to it. The one drive is 60 GB and the other is 1 TB.

                W 1 Reply Last reply Dec 8, 2015, 1:26 PM Reply Quote 0
                • W
                  Wayne Workman @arainero
                  last edited by Dec 8, 2015, 1:26 PM

                  @arainero According to the output you provided, the problem computer’s MAC is fcaa14310ad4, and it’s not properly moving from the /dev folder to /images.

                  that move is done via FTP at the very end of the upload.

                  I can see that the image is about 1,010 GB roughly.

                  I think something is wrong with your FTP credentials. Those are the username and password set in your storage node here: Storage Management -> [node name] -> User and Pass

                  Use those credentials to FTP into the server from a remote computer. Make sure you can see what’s inside of /images and /images/dev during the FTP session. You should see a folder called /images/dev/fcaa14310ad4. Try to upload a file to the /images folder, see if that works. https://wiki.fogproject.org/wiki/index.php/Troubleshoot_FTP#Testing_FTP

                  What filesystem are you using?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                  Daily Clean Installation Results:
                  https://fogtesting.fogproject.us/
                  FOG Reporting:
                  https://fog-external-reporting-results.fogproject.us/

                  1 Reply Last reply Reply Quote 0
                  • W
                    Wayne Workman
                    last edited by Dec 8, 2015, 1:32 PM

                    and, you could just manually move the folder for temporary. We still need to get this fixed though.

                    mv /images/dev/fcaa14310ad4 /images/ExactImageNameGoesHere

                    Please still try to figure out why the move via FTP is not working.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                    Daily Clean Installation Results:
                    https://fogtesting.fogproject.us/
                    FOG Reporting:
                    https://fog-external-reporting-results.fogproject.us/

                    A 2 Replies Last reply Dec 8, 2015, 10:30 PM Reply Quote 0
                    • A
                      arainero @Wayne Workman
                      last edited by Dec 8, 2015, 10:30 PM

                      @Wayne-Workman I am taking another image now since the drive was filled up by the previous one. I will update again when I attempt this. As of right now I can FTP to those folders from a different computer.

                      1 Reply Last reply Reply Quote 0
                      • A
                        arainero @Wayne Workman
                        last edited by arainero Dec 8, 2015, 10:26 PM Dec 9, 2015, 2:40 AM

                        @Wayne-Workman Here is a video of the ending of the capture process. As you can see, it finishes and starts right back up. We turned the computer off when it got to the calculating bitmap screen.

                        https://www.youtube.com/watch?v=cdoXnM_DHrw&feature=youtu.be&t=1m2s

                        I then made a folder in /images 1282015 (the of the name of the image) and moved the files from /images/dev/fcaa14310b5b/ to /images/1282015. I am now multicasting this to another computer to see if it works.

                        However, that won’t fix the root problem as you said.

                        I did notice that the files created in /images/dev/fcaa14310b5b/ were created as user root with rw-r–r-- permissions. I was able to move the files from /images/dev/fcaa14310b5b/ to /images via ftp. I was unable to move the files from /images to /images/1282015 via ftp. I had to use mv to move them.

                        It may be because I made the fold 1282015 as root and it is owned by root:root.

                        1 Reply Last reply Reply Quote 0
                        • A
                          arainero
                          last edited by Dec 9, 2015, 3:01 AM

                          It was short lived. After about 10 minutes this was displayed http://i.imgur.com/WnSPX10.jpg

                          W 1 Reply Last reply Dec 9, 2015, 3:35 AM Reply Quote 0
                          • W
                            Wayne Workman @arainero
                            last edited by Dec 9, 2015, 3:35 AM

                            @arainero I watched the video.

                            I don’t know what a “Earth Shaker” is, you can tell your co-worker. 🙂

                            Why are you using a RAW image type? That’s why your images are so big.

                            Please tell us more about the system you’re capturing from. Is it Windows? Is it Linux? What OS?

                            RAW image types should always be the VERY LAST choice!

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                            Daily Clean Installation Results:
                            https://fogtesting.fogproject.us/
                            FOG Reporting:
                            https://fog-external-reporting-results.fogproject.us/

                            A 1 Reply Last reply Dec 9, 2015, 4:22 AM Reply Quote 0
                            • A
                              arainero @Wayne Workman
                              last edited by Dec 9, 2015, 4:22 AM

                              @Wayne-Workman Earthshaker is from a video game lol.

                              Where do you set what the image type is? I don’t believe I have ever seen a RAW option.

                              I am capturing Windows 7 machines with two hard drives.

                              W 1 Reply Last reply Dec 9, 2015, 4:36 AM Reply Quote 0
                              • W
                                Wayne Workman @arainero
                                last edited by Wayne Workman Dec 8, 2015, 11:42 PM Dec 9, 2015, 4:36 AM

                                @arainero said:

                                https://www.youtube.com/watch?v=cdoXnM_DHrw&feature=youtu.be&t=1m2s

                                It’s right there in your video, it says “File system: RAW”

                                For a example of a non-raw, see this: https://www.youtube.com/watch?v=VZXBCdULUbk
                                Of course, that is a troubleshooting video I uploaded for another issue - but it does show “File system: ntfs” in the video as an example.

                                Can you give a screenshot of your image’s settings?

                                Here’s what I’d choose for a machine with multiple disks:

                                0_1449635748261_2drives.jpg

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                Daily Clean Installation Results:
                                https://fogtesting.fogproject.us/
                                FOG Reporting:
                                https://fog-external-reporting-results.fogproject.us/

                                A 1 Reply Last reply Dec 9, 2015, 4:43 AM Reply Quote 0
                                • A
                                  arainero @Wayne Workman
                                  last edited by Dec 9, 2015, 4:43 AM

                                  @Wayne-Workman I believe that youtube link is the one I supplied.

                                  Here is a picture of the image settings screen. I used to use the default setting of 6 for compression, but now I have been experimenting when this problem started happening.

                                  0_1449636167637_upload-565c299e-f674-470d-9542-44afe609528e

                                  W 1 Reply Last reply Dec 9, 2015, 5:42 AM Reply Quote 0
                                  • W
                                    Wayne Workman @arainero
                                    last edited by Dec 9, 2015, 5:42 AM

                                    @arainero said:

                                    @Wayne-Workman I believe that youtube link is the one I supplied.

                                    fixed.

                                    Is the 1TB drive encrypted at a hardware level? bitlocker?

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                    Daily Clean Installation Results:
                                    https://fogtesting.fogproject.us/
                                    FOG Reporting:
                                    https://fog-external-reporting-results.fogproject.us/

                                    A 1 Reply Last reply Dec 9, 2015, 6:20 AM Reply Quote 0
                                    • A
                                      arainero @Wayne Workman
                                      last edited by Dec 9, 2015, 6:20 AM

                                      @Wayne-Workman There is no encryption happening.

                                      1 Reply Last reply Reply Quote 0
                                      • T
                                        Tom Elliott
                                        last edited by Dec 9, 2015, 10:32 AM

                                        Is this supposed to be multipartition all disk or are you only trying to do a single disk?

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        A 2 Replies Last reply Dec 9, 2015, 4:42 PM Reply Quote 1
                                        • A
                                          arainero @Tom Elliott
                                          last edited by arainero Dec 9, 2015, 10:42 AM Dec 9, 2015, 4:42 PM

                                          @Tom-Elliott This is a Windows 7 image. There are two disks, the first one has the Win7 OS and the second one is the 1TB storage disk. So multipartition, all disk.

                                          I have used these options before and never had a problem with a capture. This problem has only come to surface after my multicasting problem was fixed, from https://forums.fogproject.org/topic/6129/multicasting-stuck-on-starting-to-restore-image

                                          In regards to my previous thread, I did change password for the FTP, FOG user, and FOG config to trouble shoot that problem before. I did change them back though. I am not sure if that would be related to this new problem or not as I can FTP in just fine.

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