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    Can't login to management after saving FOG settings

    Scheduled Pinned Locked Moved
    FOG Problems
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    • S
      Sebastian Roth Moderator
      last edited by

      Hmmm, that’s interesting. So it’s FOG not being able to save session information properly. Not sure if this is related but someone had issues with wordpress writing zero size session files: [url]http://quirm.net/forum/topic.php?id=3950[/url]
      So far I couldn’t really see what was fixing the issue for him. But maybe this can lead us to where we should have a closer look…

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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      • M
        Mark Pickard
        last edited by

        [quote=“Uncle Frank, post: 43419, member: 28116”]Hmmm, that’s interesting. So it’s FOG not being able to save session information properly. Not sure if this is related but someone had issues with wordpress writing zero size session files: [url]http://quirm.net/forum/topic.php?id=3950[/url]
        So far I couldn’t really see what was fixing the issue for him. But maybe this can lead us to where we should have a closer look…[/quote]

        Yeah, I came across that and a few others like it after Tom made some suggestions about the session files. If that’s what the problem is then it seems like it has to be a FOG problem since phpMyadmin is writing them OK.

        I’ve got another new FOG install up and running on Ubuntu 12.04 in a VM. This is the third install in the past two weeks with the first two ending in me being locked out of the web interface. Don’t know what else to try if this one locks me out again.

        1 Reply Last reply Reply Quote 0
        • Wayne WorkmanW
          Wayne Workman
          last edited by

          [quote=“Mark Pickard, post: 43507, member: 609”]Yeah, I came across that and a few others like it after Tom made some suggestions about the session files. If that’s what the problem is then it seems like it has to be a FOG problem since phpMyadmin is writing them OK.

          I’ve got another new FOG install up and running on Ubuntu 12.04 in a VM. This is the third install in the past two weeks with the first two ending in me being locked out of the web interface. Don’t know what else to try if this one locks me out again.[/quote]

          Until it gets solved, snapshots.

          There must be a way to fix it.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
          Daily Clean Installation Results:
          https://fogtesting.fogproject.us/
          FOG Reporting:
          https://fog-external-reporting-results.fogproject.us/

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          • Tom ElliottT
            Tom Elliott
            last edited by

            It seems awfully odd that this is a “FOG” specific problem considering there’s how many different users out there, and from what I can tell you’re the first who seems to get completely locked out of the system in such a manner.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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            • Wayne WorkmanW
              Wayne Workman
              last edited by

              What else are you doing on this Linux VM? Just FOG? What’s all the things that are installed? What versions?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

              1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by

                [quote=“Wayne Workman, post: 43510, member: 28155”]What else are you doing on this Linux VM? Just FOG? What’s all the things that are installed? What versions?[/quote]
                Yeah, especially other PHP “apps” (other than phpmyadmin). In the end phpmyadmin might play a role too!!! But so far I don’t have any trouble and use it on most of my FOG servers…

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                • Wayne WorkmanW
                  Wayne Workman
                  last edited by

                  Tom suggested that you check this (on the broken FOG vm) in the FOG data base: [FONT=arial][COLOR=#222222]Globalsettings.[/COLOR][/FONT][FONT=arial][COLOR=#222222]fog_regenerate_[/COLOR][/FONT][FONT=arial][COLOR=#222222]timeout[/COLOR][/FONT]

                  [FONT=arial][COLOR=#222222]That’s the table and field for the timeout setting. it should NOT be set to zero…[/COLOR][/FONT]

                  [FONT=arial][COLOR=#222222]beyond that, I’ve got nothing.[/COLOR][/FONT]

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                  Daily Clean Installation Results:
                  https://fogtesting.fogproject.us/
                  FOG Reporting:
                  https://fog-external-reporting-results.fogproject.us/

                  1 Reply Last reply Reply Quote 0
                  • M
                    Mark Pickard
                    last edited by

                    [quote=“Wayne Workman, post: 43510, member: 28155”]What else are you doing on this Linux VM? Just FOG? What’s all the things that are installed? What versions?[/quote]

                    On the FOG VM (this is the new install that’s currently working) all I’ve got going is FOG (other than Samba and RDP).

                    1 Reply Last reply Reply Quote 0
                    • M
                      Mark Pickard
                      last edited by

                      [quote=“Wayne Workman, post: 43523, member: 28155”]Tom suggested that you check this (on the broken FOG vm) in the FOG data base: [FONT=arial][COLOR=#222222]Globalsettings.[/COLOR][/FONT][FONT=arial][COLOR=#222222]fog_regenerate_[/COLOR][/FONT][FONT=arial][COLOR=#222222]timeout[/COLOR][/FONT]

                      [FONT=arial][COLOR=#222222]That’s the table and field for the timeout setting. it should NOT be set to zero…[/COLOR][/FONT]

                      [FONT=arial][COLOR=#222222]beyond that, I’ve got nothing.[/COLOR][/FONT][/quote]

                      [FONT=arial][COLOR=#222222]Globalsettings.[/COLOR][/FONT][FONT=arial][COLOR=#222222]fog_regenerate_[/COLOR][/FONT][FONT=arial][COLOR=#222222]timeout is set to [/COLOR][/FONT]0.5

                      And just to review: my first two FOG installations that ended up locking me out were both on physical machines (both on the same hardware). I just recently brought up a third install in a VM as per your suggestion. That one is working OK so far.

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                      • Wayne WorkmanW
                        Wayne Workman
                        last edited by

                        [quote=“Mark Pickard, post: 43549, member: 609”][FONT=arial][COLOR=#222222]Globalsettings.[/COLOR][/FONT][FONT=arial][COLOR=#222222]fog_regenerate_[/COLOR][/FONT][FONT=arial][COLOR=#222222]timeout is set to [/COLOR][/FONT]0.5

                        And just to review: my first two FOG installations that ended up locking me out were both on physical machines (both on the same hardware). I just recently brought up a third install in a VM as per your suggestion. That one is working OK so far.[/quote]

                        That’s good. Just make a snapshot before each config change, and after each successful major change like a new image, new hosts, etc. Just be smart with your snapshots, you don’t need a whole lot. I normally keep just two.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                        Daily Clean Installation Results:
                        https://fogtesting.fogproject.us/
                        FOG Reporting:
                        https://fog-external-reporting-results.fogproject.us/

                        1 Reply Last reply Reply Quote 0
                        • S
                          Sebastian Roth Moderator
                          last edited by

                          Would it be possible to dump your whole FOG database and upload that dump file to this forum?? I’d love to push this data into my database to see if it looks me out as well… I hope there is no sensitive data in it. Please look through the file an delete password hashes before posting the file here!
                          [CODE]$ mysqldump --databases fog --user <your-db-user> -p > fog_dump.sql[/CODE]

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          1 Reply Last reply Reply Quote 0
                          • M
                            Mark Pickard
                            last edited by

                            [quote=“Uncle Frank, post: 43614, member: 28116”]Would it be possible to dump your whole FOG database and upload that dump file to this forum?? I’d love to push this data into my database to see if it looks me out as well… I hope there is no sensitive data in it. Please look through the file an delete password hashes before posting the file here!
                            [CODE]$ mysqldump --databases fog --user <your-db-user> -p > fog_dump.sql[/CODE][/quote]

                            Have at it. 🙂

                            [url=“/_imported_xf_attachments/1/1779_fog_dump.zip?:”]fog_dump.zip[/url]

                            1 Reply Last reply Reply Quote 0
                            • S
                              Sebastian Roth Moderator
                              last edited by

                              Alright, I think I found it! It’s one single setting in the ‘globalSettings’ table…

                              Go to phpmyadmin, select ‘fog’ database, then ‘globalSettings’, find the value with ID ‘106’ and name ‘FOG_INACTIVITY_TIMEOUT’. I guess it is set to ‘fog’ (at least it was in the dump). Change it to ‘1’ (one) and you should be able to login again…

                              The rest is up to Tom I am afraid as I don’t know the web interface enough to see where this could happen. You said that it happended twice when you changed settings… Maybe Tom has an idea!?

                              But I am still wondering why this is only happening to you?! So many people out there using it and I’ve never seen anyone reporting this. How come??

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              1 Reply Last reply Reply Quote 0
                              • M
                                Mark Pickard
                                last edited by

                                [quote=“Uncle Frank, post: 43740, member: 28116”]Alright, I think I found it! It’s one single setting in the ‘globalSettings’ table…

                                Go to phpmyadmin, select ‘fog’ database, then ‘globalSettings’, find the value with ID ‘106’ and name ‘FOG_INACTIVITY_TIMEOUT’. I guess it is set to ‘fog’ (at least it was in the dump). Change it to ‘1’ (one) and you should be able to login again…

                                The rest is up to Tom I am afraid as I don’t know the web interface enough to see where this could happen. You said that it happended twice when you changed settings… Maybe Tom has an idea!?

                                But I am still wondering why this is only happening to you?! So many people out there using it and I’ve never seen anyone reporting this. How come??[/quote]

                                That’s it! Bonus points for Uncle Frank!! Changed the FOG_INACTIVITY_TIMEOUT value to a 1 and got right in.

                                Yes, both times this has happened (on two separate installations) I was changing settings on the FOG configuration page at /fog/management/index.php?node=about&sub=settings. Once it was AD settings and the other it was TFTP settings. As soon as I hit the “Save Changes” button it booted me back to the sign in page and from that point I could never sign back in. Previous to that I had changed other settings without any problems. And on my latest install (in a VM) I’ve been changing settings without issue too.

                                Uncle Frank, thanks for the help and for sticking with me on this.

                                Tom, any idea why this happened and how do I make sure it doesn’t happen on my latest VM install?

                                1 Reply Last reply Reply Quote 0
                                • Tom ElliottT
                                  Tom Elliott
                                  last edited by

                                  No idea why it changed to FOG. It’s on a slider so it should only allow the values within the range bar. I’ve added some checkers to the elements for ensuring it’s only ever going to be a numeric value though.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  1 Reply Last reply Reply Quote 0
                                  • S
                                    Sebastian Roth Moderator
                                    last edited by

                                    [quote=“Mark Pickard, post: 43751, member: 609”]… and how do I make sure it doesn’t happen on my latest VM install?[/quote]
                                    Make sure you always have phpmyadmin installed and you’ll be back in the game…

                                    Can you reproduce this again?? Install phpmyadmin (if not installed already), make changes to your settings till you get locked off. Let yourself in again and try again… We need to reproduce the error to be able to fin a fix!

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    1 Reply Last reply Reply Quote 0
                                    • D
                                      Digital Dog
                                      last edited by

                                      I’m having the same problem. I just finished setting up my first FOG server. I made some changes through the web interface, and now I am unable to log back in. I’ve read the thread, but am uncertain what I need to do. As some of you who helped me earlier know, I’ve only been working with Ubuntu for the past couple of days. I have zero understanding of MySQL. If you can provide some guidance perhaps my situation can help you find a fix. Thanks again.

                                      1 Reply Last reply Reply Quote 0
                                      • Tom ElliottT
                                        Tom Elliott
                                        last edited by

                                        [code]mysql -u root fog
                                        update globalSettings set settingValue=‘1’ where settingKey=‘FOG_INACTIVITY_TIMEOUT’;
                                        exit;
                                        [/code]

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        1 Reply Last reply Reply Quote 0
                                        • D
                                          Digital Dog
                                          last edited by

                                          [quote=“Tom Elliott, post: 43757, member: 7271”][code]mysql -u root fog
                                          update globalSettings set settingValue=‘1’ where settingKey=‘FOG_INACTIVITY_TIMEOUT’;
                                          exit;
                                          [/code][/quote]

                                          Tom,
                                          I’m getting a message “Access denied for user ‘root’ @ ‘localhost’ (using password: NO)”.

                                          1 Reply Last reply Reply Quote 0
                                          • Tom ElliottT
                                            Tom Elliott
                                            last edited by

                                            So you set a password for your mysql?

                                            Change the code to:
                                            [code]mysql -u root -p fog[/code]

                                            Enter the password set for the mysql user. Once in:

                                            [code]
                                            update globalSettings set settingValue=‘1’ where settingKey=‘FOG_INACTIVITY_TIMEOUT’;
                                            exit;[/code]

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                            1 Reply Last reply Reply Quote 0
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