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    MAC IS null! only 0 mac address was found

    Scheduled Pinned Locked Moved
    FOG Problems
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    • S
      Sparky
      last edited by

      This is the fog log i cant deploy any snapins and it wont auto add to the domain.

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      • JunkhackerJ
        Junkhacker Developer
        last edited by

        HostnameChanger Module is disabled on this host. and
        how long did you give the system to run the snapins?

        signature:
        Junkhacker
        We are here to help you. If you are unresponsive to our questions, don't expect us to be responsive to yours.

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        • S
          Sparky
          last edited by

          6 hours
          and on the fog server host name changer is active!

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          • JunkhackerJ
            Junkhacker Developer
            last edited by

            both globally and per host?

            signature:
            Junkhacker
            We are here to help you. If you are unresponsive to our questions, don't expect us to be responsive to yours.

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            • Tom ElliottT
              Tom Elliott
              last edited by

              It sounds to me like the MAC that’s being passed is not the primary mac. Is the host still connected to the LAN network when this is running or are you purely on Wireless that the system doesn’t know anything about at the moment?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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              • J
                Joe Schmitt Senior Developer
                last edited by

                The problem is that the FOG service cannot properly identify your network adapters. From what I can tell it seems like you are running Windows 8, is this correct? I also need you to run the commands
                [CODE]netsh interface show interface
                getmac[/CODE]
                and post the output (if you wish, you may filter out the mac addresses, but leave any that report [B]NA[/B])

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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                • S
                  Sparky
                  last edited by

                  ok i got it to join the domain it was turned on globally but when i uploaded the clients with excel it didnt turn on any features for the client. i turned them all on and that works but still cant get it to install the snapins!

                  where do you want me to run that code at? on the server or device the device im using is a windows 8.1 tablets only have wifi!!

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                  • S
                    Sparky
                    last edited by

                    [ATTACH=full]1373[/ATTACH]

                    [url=“/_imported_xf_attachments/1/1373_Capture.JPG?:”]Capture.JPG[/url]

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                    • Tom ElliottT
                      Tom Elliott
                      last edited by

                      So my theory is/was correct? The MAC that’s being sent is not the MAC that’s actually registered with the host? The one that’s sent, I believe, is the Wi-Fi. Is the Wi-Fi MAC actually registered with the relevant host?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                      • S
                        Sparky
                        last edited by

                        no the mac address machup! the snapins never start on these devices though!

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                        • S
                          Sparky
                          last edited by

                          I am getting frustrated with these! If i look at the fog log on the c drive i can see it adding info for about 2-4 min then its dead! I was able to get one to install by restarting it a few times! Like i said it updates the fog log for about 2-4 min then i have left them on for 4 hours and nothing more gets added to the log!

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                          • Tom ElliottT
                            Tom Elliott
                            last edited by

                            Nothing is going to run because it thinks the services are disabled and/or that the host is not registered to the system. The service startup performs all the checks. What’s worrying to me is the fact that it’s telling you “0 Mac’s found…etc…” The other things we kind of need to know:

                            What FOG Version are you running?

                            What trouble shooting steps, besides looking at the c:\fog.log file, have you performed?

                            You say the MAC’s match up, but can you provide a screenshot of the MAC being sent to fog (the MAC Debug lines in the C:\fog.log) and the relevant host?

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                            • S
                              Sparky
                              last edited by

                              i got it to push them once to the device and now it wont again! I am running FOG 1.2.0 and windows 8.1 tablets

                              Now they are not saying 0 mac address but only update the log for a few min then stop and nothing works until you reboot the device!

                              The one im looking at now pushed all snapins added to the domain fine but now i try again and NOTHING! The last time the fog log was updated was 4 hours ago! do you want the new log?

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                              • Tom ElliottT
                                Tom Elliott
                                last edited by

                                How do you know nothing has reported to the log file for 4 hours? How are you “watching” the log file? Are you opening the file in Notepad? Notepad doesn’t automatically refresh the file you’re looking at. So could this be why you’re not seeing anything for 4 hours?

                                If you open an admin cmd prompt and type:
                                [code]net stop “fog service”
                                del c:\fog.log
                                net start “fog service”[/code]

                                You should see new information populating the log file.

                                How are you monitoring the activity in the log?

                                Are you [code]type c:\fog.log[/code]
                                Or are you opening the file in notepad?

                                There isn’t, nicely, a “tail” equivalent in Windows.

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                1 Reply Last reply Reply Quote 0
                                • S
                                  Sparky
                                  last edited by

                                  I open and close the fog.log file as like you said notepad wont update as its changes.i just opened the log file on the tablet and the last entry was from yesterday at 11:49 AM usercleanup

                                  i can open and close the file all i want but nothing is changing in the file unless i reboot the deive

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                                  • J
                                    Joe Schmitt Senior Developer
                                    last edited by

                                    You state that the log file is written to when you restart your device. Can you upload that log file here? Without it I have no idea what could be happening.

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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                                    • S
                                      Sparky
                                      last edited by

                                      Here is the log

                                      [url=“/_imported_xf_attachments/1/1378_fog.txt?:”]fog.txt[/url]

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                                      • J
                                        Joe Schmitt Senior Developer
                                        last edited by

                                        Is that all of the log file; is that the last entry before the service stop? Also, have you tried other devices and do they work?

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        1 Reply Last reply Reply Quote 0
                                        • S
                                          Sparky
                                          last edited by

                                          thats it until i reboot! i have 150 of these windows 8.1 devices and so far i have tryed 4 and they all do the same thing!

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                                          • J
                                            Joe Schmitt Senior Developer
                                            last edited by

                                            I need the output of this command;
                                            [CODE]sc query “fog service”[/CODE]
                                            Make sure you run it on the toublesome device after FOG stops logging.

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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