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    Failed to Update Database and Host

    Scheduled Pinned Locked Moved Unsolved FOG Problems
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    • M
      maxcarpone
      last edited by

      Hi there!

      Recently, we updated one of our server from dev-branch 1734 to 2390. It updated smoothly without any error. We updated the database (schema) as well.
      Afterwards, I wanted to delete an image from the webpage but I couldn’t do it with the files : it said “Wrong credentials” if I remember well.
      I had to delete only the record then going to the server (ssh) and delete the folder.
      It’s annoying but I can live with this.

      We encountered another problem which made me coming here. We imaged existing hosts. Imaging process went well but failed right at the end with these messages : “Failed to update database - Failed to update host”.
      The host is well imaged but it is not updated in Fog, informations about last image aren’t written in the database.

      Also, when we want to deploy an image right after a full perform, it fails saying again “Wrong credentials”…

      So there is a problem but I don’t know what it is. Any help?

      Thanks.

      Cheers!

      PS : same problems with 2393

      Tom ElliottT F 2 Replies Last reply Reply Quote 0
      • Tom ElliottT
        Tom Elliott @maxcarpone
        last edited by

        @maxcarpone From the sounds of things, the problem you’re running into is the FOG FTP username/password have potentially drifted?

        https://forums.fogproject.org/topic/11203/resyncing-fog-s-service-account-password

        Is still valid I think though how this happened I don’t know, but without much more information this is likely still the best starting point.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • M
          maxcarpone
          last edited by

          @Tom-Elliott : I tried what you suggested but it doesn’t work. When I try to register a new host, it works but it says “Invalid Login” when I try to deploy an image at the same time.
          To succeed deploying an image, I must boot to pxe once more and deploy an image from the menu using the same credentials.

          Obviously, it’s not related to tftp password.

          It’s really weird!

          1 Reply Last reply Reply Quote 0
          • M
            maxcarpone
            last edited by

            I may have found something related to my problem. When I rebooted the Fog Server, it tried to stop 2 instances of MariaDB. Could it be possible that a part of Fog is trying to join the wrong database?

            Tom ElliottT 1 Reply Last reply Reply Quote 0
            • Tom ElliottT
              Tom Elliott @maxcarpone
              last edited by

              @maxcarpone I don’t know for sure if 2 instances running would cause a problem specifically that you’re seeing, but I could see there being a mass confusion in “what instance am I connecting to” definitely causing headaches.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              1 Reply Last reply Reply Quote 0
              • F
                Fog_Newb @maxcarpone
                last edited by

                @maxcarpone I had the same problem with 2390 and reverted to an older back up. That version was broke AF

                M 1 Reply Last reply Reply Quote 0
                • M
                  maxcarpone @Fog_Newb
                  last edited by

                  @Fog_Newb : Good to know I’m not the only one having this problem. I’ll wait for a patch.

                  F 1 Reply Last reply Reply Quote 0
                  • F
                    Fog_Newb @maxcarpone
                    last edited by

                    @maxcarpone 1.5.10.2402 is out. It works. I was able to capture from both my PC and laptop successfully. But it has a weird issue with null tasks.

                    https://forums.fogproject.org/topic/18230/1-5-10-2402-additional-null-tasks-created-but-this-time-manages-to-start-a-transfer

                    M 1 Reply Last reply Reply Quote 0
                    • M
                      maxcarpone @Fog_Newb
                      last edited by

                      @Fog_Newb : Well it doesn’t work for me. I still have problems with this version.

                      Capture d'écran 2026-08-26 110907.png Capture d'écran 2026-08-26 110557.png

                      Tom ElliottT 1 Reply Last reply Reply Quote 0
                      • M
                        maxcarpone
                        last edited by

                        I tried new things : I created a new user to see if I have the same problems as user “Fog”.

                        Well, when I perform a registration with immediate deployment : it works!

                        But it failed to update the database at the end of the deployment.
                        Capture d'écran 2026-08-26 111948.png

                        It looks like it has something to do with active tasking.

                        So, it’s still broken somewhere…

                        1 Reply Last reply Reply Quote 0
                        • Tom ElliottT
                          Tom Elliott @maxcarpone
                          last edited by

                          @maxcarpone 0772969c-788d-4ea7-9c7f-09b6c2fde4c2-image.png

                          I’m suspecting you’re not entering the correct password?

                          This is your FOG Web login user/password.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          M 1 Reply Last reply Reply Quote 0
                          • M
                            maxcarpone @Tom Elliott
                            last edited by

                            @Tom-Elliott : Unfortunately, it is the right password. I was wondering myself when the problem appeared but the prompt says something when it’s not the good one and you have 3 tries before giving up.

                            And by the way, it works using “deploy image” from PXE menu.

                            I’m available if you want me to do some special moves to find out where is the culprit ^^

                            Tom ElliottT 1 Reply Last reply Reply Quote 0
                            • Tom ElliottT
                              Tom Elliott @maxcarpone
                              last edited by

                              I’ve found and fixed several ways these empty tasks get created — a group deploy of two or more hosts was failing outright, and deleting an image was leaving its queued tasks pointing at nothing — but before I ship a cleanup for the rows you already have, I need to know whether the bad tasks hold a 0 or the id of something that got deleted, because that changes what the cleanup has to match on. Could you run this against your FOG database and paste the output?

                              SELECT  t.taskID,
                                      t.taskStateID,
                                      t.taskTypeID,   IF(tt.ttID   IS NULL, 'MISSING', tt.ttName)   AS type_row,
                                      t.taskHostID,   IF(h.hostID  IS NULL, 'MISSING', h.hostName)  AS host_row,
                                      t.taskImageID,  IF(i.imageID IS NULL, 'MISSING', i.imageName) AS image_row,
                                      t.taskName,
                                      t.taskCreateBy,
                                      t.taskCreateTime
                              FROM       tasks      t
                              LEFT JOIN  hosts      h  ON h.hostID   = t.taskHostID
                              LEFT JOIN  images     i  ON i.imageID  = t.taskImageID
                              LEFT JOIN  taskTypes  tt ON tt.ttID    = t.taskTypeID
                              WHERE      t.taskStateID IN (0,1,2,3)
                              ORDER BY   t.taskID;
                              
                              SELECT  t.taskStateID,
                                      COUNT(*)                AS rows_total,
                                      SUM(h.hostID  IS NULL)  AS host_missing,
                                      SUM(i.imageID IS NULL)  AS image_missing,
                                      SUM(tt.ttID   IS NULL)  AS type_missing,
                                      SUM(t.taskHostID  = 0)  AS host_zero,
                                      SUM(t.taskImageID = 0)  AS image_zero,
                                      SUM(t.taskTypeID  = 0)  AS type_zero,
                                      MIN(t.taskCreateTime)   AS oldest,
                                      MAX(t.taskCreateTime)   AS newest
                              FROM       tasks      t
                              LEFT JOIN  hosts      h  ON h.hostID   = t.taskHostID
                              LEFT JOIN  images     i  ON i.imageID  = t.taskImageID
                              LEFT JOIN  taskTypes  tt ON tt.ttID    = t.taskTypeID
                              GROUP BY   t.taskStateID;
                              
                              SELECT * FROM schemaVersion;
                              

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              M 1 Reply Last reply Reply Quote 0
                              • M
                                maxcarpone @Tom Elliott
                                last edited by maxcarpone

                                @Tom-Elliott : I can do that if you tell me how to do it!

                                Update : I figured it out.

                                Tom ElliottT 1 Reply Last reply Reply Quote 0
                                • Tom ElliottT
                                  Tom Elliott @maxcarpone
                                  last edited by

                                  @maxcarpone I don’t know if this is directed specifically at you @maxcarpone but if you want the gist:

                                  sudo mariadb -u root fog
                                  

                                  Then enter the select statements provided earlier.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  M 1 Reply Last reply Reply Quote 0
                                  • M
                                    maxcarpone @Tom Elliott
                                    last edited by

                                    @Tom-Elliott : I found a way to do it :

                                    mysql --user=fogstorage --password=MYPASSWORDHERE -D fog
                                    

                                    Here are the results :
                                    Capture d'écran 2026-08-26 144225.png
                                    Capture d'écran 2026-08-26 144248.png
                                    Capture d'écran 2026-08-26 144313.png

                                    1 Reply Last reply Reply Quote 0
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