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unable to image a laptop

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  • C
    CavArmy
    last edited by CavArmy Dec 13, 2022, 1:10 PM Dec 13, 2022, 6:55 PM

    An error has been detected! Could not mount images folder. I’m new to fog was able to capture the image but can’t deploy.
    Version 1.5.9.220 on Debian GNU/Linux 11 (bullseye)

    Any help would be appreciated. Thank you!image0 (1).jpeg

    G C 2 Replies Last reply Dec 13, 2022, 7:59 PM Reply Quote 0
    • G
      george1421 Moderator @CavArmy
      last edited by george1421 Dec 13, 2022, 2:00 PM Dec 13, 2022, 7:59 PM

      @cavarmy on the fog server, please run these commands and post the results.

      df -h
      lsblk
      showmount -e 127.0.0.1
      ip a s
      ls -la /images

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      C 1 Reply Last reply Dec 30, 2022, 2:46 PM Reply Quote 0
      • S
        Sebastian Roth Moderator
        last edited by Dec 14, 2022, 8:41 AM

        @CavArmy Beside the very important information George request I might add one more question: Is the client computer you try to deploy to in a different subnet (behind a router)? If so the router needs to forward the NFS protocol (random high ports)…

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • C
          CavArmy @CavArmy
          last edited by Dec 14, 2022, 4:30 PM

          @cavarmy Fog issue.pdf

          1 Reply Last reply Reply Quote 0
          • S
            Sebastian Roth Moderator
            last edited by Dec 16, 2022, 12:40 AM

            @cavarmy said in unable to image a laptop:

            I’m new to fog was able to capture the image but can’t deploy.

            As we see from the outputs you posted (in the PDF) there is no image existing in /images - unless the output in the picture is truncated. But that’s just one issue I see because in the picture you posted first the error is pretty clear: “Connection timed out”.

            As we don’t know your network structure there is not much we can do to help unless you provide more information - see my other post below.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            1 Reply Last reply Reply Quote 1
            • C
              CavArmy @george1421
              last edited by Dec 30, 2022, 2:46 PM

              @george1421 hi George, any suggestions?

              T 1 Reply Last reply Dec 30, 2022, 2:47 PM Reply Quote 0
              • T
                Tom Elliott @CavArmy
                last edited by Dec 30, 2022, 2:47 PM

                @cavarmy As @Sebastian-Roth There’s not really much we can suggest.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                1 Reply Last reply Reply Quote 0
                • C
                  CavArmy
                  last edited by Dec 30, 2022, 4:11 PM

                  I guess paying for an imaging solution is the only option

                  1 Reply Last reply Reply Quote 0
                  • T
                    technomancer_101
                    last edited by Dec 30, 2022, 5:50 PM

                    Hey @CavArmy

                    I’ve had that issue recently too, and while I haven’t looked into why it happens, I have fixed it.

                    Looking at the output from your ls -al, I see you have a dev folder in /images. If you “ls -al /images/dev”, do you see the image you captured?

                    I find moving the images from /images/dev to /images usually fixes it.
                    “mv /images/dev/* /images” should do it I believe.

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by Dec 30, 2022, 10:46 PM

                      @CavArmy We still want to help you but there is a lot of information missing.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      1 Reply Last reply Reply Quote 0
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