Supermicro AS -2024US, Intel x710 NIC No Network Interfaces found Kernel Missing the correct driver

[reggiep9000]

Hi there,
i’m having above issue on Supermicro AS -2024US
fog 1.5.9 with kernels updated to 5.10.71

Using intel x710 NIC
Any ideas where i might be going wrong ?
Thanks

[george1421]

@reggiep9000 We need a bit more detail on the problem?

What error do you see? (a clear picture of the error will help set the context)
What is the hardware ID of the nic? (you can get this info from windows device manager or linux using lspci -nn | grep -i net

[reggiep9000]

Hi @george1421
The error i’m seeing is "No network interfaces found, your kernel is most probably missing the correct driver!
Please check your network setup and try again.

when trying to register or deploy image to this host, have manually registered the host and scheduled deploy task and same results.
I currently have no OS on machine as its brand new and in the office but from what i can find online hardware id is:
8086 4009

card model:
Intel Ethernet Network Adapter X710-T2L

[george1421]

@reggiep9000 said in Supermicro AS -2024US, Intel x710 NIC No Network Interfaces found Kernel Missing the correct driver:

I currently have no OS on machine as its brand new and in the office but from what i can find online hardware id is:
8086 4009

This is the numbers I need but they are not correct.

No OS, no problem.

Manually register this computer. You will need to know the mac address of this computer. Use the FOG UI and create new host definition.
Schedule a capture/deploy task (doesn’t matter). But before you hit the schedule task button enable the debug checkbox.
Now pxe boot the computer
It should enter into debug mode with a few screens of text you need to clear with the enter key.

This will drop you to the FOS Linux command prompt.

Key in the following:

lspci -nn | grep -i net
grep -i -e "firmware" /var/log/messages

The first will give us the hardware ID of the network adapters.
The second will… the kernel if it has the driver built in but can’t init the network adapter may give reference that it can’t find a firmware module to load. Once I have the actual hardware ID of the nic I can look to see if the drivers are in the linux kernel.

[reggiep9000]

@george1421

see below:

[Sebastian Roth]

@reggiep9000 This is a 10 GB ethernet chip. https://cateee.net/lkddb/web-lkddb/I40E.html

We do have that driver compiled into the 5.10.71 FOS kernel: https://github.com/FOGProject/fos/blob/75a42457bb6565c30687c5978f9773099d868994/configs/kernelx64.config#L1504

When in debug mode please run uname -a to verify you are actually running the 5.10.71 kernel! Post a picture of the output here.

[george1421]

@reggiep9000 Very good, that nic driver was added to the linux kernel in version 5.4.

So if you updated the FOS Linux kernel to 5.10.x, it “should be” working. Also there was no missing firmware that the linux kernel was complaining about.

As Sebastian mentioned lets run these debugging commands from FOS’ debug mode.

uname -a
ip a s

Post the output here like the last one.

[reggiep9000]

@george1421
thanks both,

see below:

[george1421]

@reggiep9000 Ah, new interesting facts.

I see the issue in that you are using the 4.19.x series of FOS Linux kernels. That network adapter was added in linux kernel 5.5. So that is why its not working.

You can update the FOS Linux kernel in the Web UI -> FOG Confituration -> Kernel update. The uname -a will report 5.10.x when you are running the updated kernel.

[Sebastian Roth]

@george1421 @reggiep9000 I can imagine this is a duplicated web root issue. Please run the following commands on your FOG server and post output here:

ls -al /var/www
ls -al /var/www/html
file /var/www/fog/service/ipxe/bzImage*
file /var/www/html/fog/service/ipxe/bzImage*

[reggiep9000]

@sebastian-roth

yes that sounds about right;

misc@misc-fog:~$ ls -al /var/
total 60
drwxr-xr-x 15 root root     4096 Dec 15 01:55 .
drwxr-xr-x 28 root root     4096 Jan 20 06:14 ..
drwxr-xr-x  2 root root     4096 Jan 30 00:05 backups
drwxr-xr-x 17 root root     4096 Dec 15 01:55 cache
drwxrwsrwt  2 root whoopsie 4096 Sep 15 21:23 crash
drwxr-xr-x 70 root root     4096 Dec 15 02:02 lib
drwxrwsr-x  2 root staff    4096 Apr 24  2018 local
lrwxrwxrwx  1 root root        9 Dec 14 17:51 lock -> /run/lock
drwxrwxr-x 13 root syslog   4096 Feb  3 17:13 log
drwxrwsr-x  2 root mail     4096 Sep 15 21:17 mail
drwxrwsrwt  2 root whoopsie 4096 Sep 15 21:24 metrics
drwxr-xr-x  2 root root     4096 Sep 15 21:17 opt
lrwxrwxrwx  1 root root        4 Dec 14 17:51 run -> /run
drwxr-xr-x 13 root root     4096 Dec 15 01:40 snap
drwxr-xr-x  7 root root     4096 Sep 15 21:21 spool
drwxrwxrwt  9 root root     4096 Feb  3 17:19 tmp
drwxr-xr-x  4 root root     4096 Jan 15 08:48 www
misc@misc-fog:~$ ls -al /var/www/html/
total 28
drwxr-xr-x  3 root     root      4096 Jan 15 10:01 .
drwxr-xr-x  4 root     root      4096 Jan 15 08:48 ..
drwxr-xr-x 10 www-data www-data  4096 Jan 15 10:06 fog
-rw-r--r--  1 root     root     10918 Dec 15 01:55 index.html
-rw-r--r--  1 www-data www-data    52 Jan 15 10:01 index.php
misc@misc-fog:~$ file /var/www/fog/service/ipxe/bzImage*
/var/www/fog/service/ipxe/bzImage:   Linux kernel x86 boot executable bzImage, version 5.10.71 (sebastian@Tollana) #1 SMP Sat Oct 9 01:18:49 CDT 2021, RO-rootFS, swap_dev 0x8, Normal VGA
/var/www/fog/service/ipxe/bzImage32: Linux kernel x86 boot executable bzImage, version 5.10.71 (sebastian@Tollana) #1 SMP Sat Oct 9 01:13:46 CDT 2021, RO-rootFS, swap_dev 0x8, Normal VGA
misc@misc-fog:~$ file /var/www/html/fog/service/ipxe/bzImage*
/var/www/html/fog/service/ipxe/bzImage:   Linux kernel x86 boot executable bzImage, version 4.19.145 (sebastian@Tollana) #1 SMP Sun Sep 13 05:35:01 CDT 2020, RO-rootFS, swap_dev 0x8, Normal VGA
/var/www/html/fog/service/ipxe/bzImage32: Linux kernel x86 boot executable bzImage, version 4.19.145 (sebastian@Tollana) #1 SMP Sun Sep 13 05:43:10 CDT 2020, RO-rootFS, swap_dev 0x7, Normal VGA
misc@misc-fog:~$ 

[george1421]

@reggiep9000 A quick fix is to just copy the files:

cp /var/www/fog/service/ipxe/bzImage /var/www/html/fog/service/ipxe
cp /var/www/fog/service/ipxe/bzImage32 /var/www/html/fog/service/ipxe

Then we can figure out why the link is broken.

You must have debian variant because /var/www is the debian doc root and /var/www/html is the rhel doc root. There “should be” a soft link that maps /var/www/html/fog back to /var/www/fog That links must be broken or non-existent for some reason.

[reggiep9000]

@george1421 said in Supermicro AS -2024US, Intel x710 NIC No Network Interfaces found Kernel Missing the correct driver:

cp /var/www/fog/service/ipxe/bzImage32 /var/www/html/fog/service/ipxe

Thanks so much @george1421 @Sebastian-Roth that’s done the trick!!

[Sebastian Roth]

@reggiep9000 said in Supermicro AS -2024US, Intel x710 NIC No Network Interfaces found Kernel Missing the correct driver:

that’s done the trick!!

Nice. Then we might also try to fix the other issue quickly.

Run these two commands and post output here:

grep FOG_VERSION /var/www/fog/lib/fog/system.class.php
grep FOG_VERSION /var/www/html/fog/lib/fog/system.class.php
ls -al /var/www/fog/lib/fog/config.class.php
ls -al /var/www/html/fog/lib/fog/config.class.php

[reggiep9000]

@sebastian-roth said in Supermicro AS -2024US, Intel x710 NIC No Network Interfaces found Kernel Missing the correct driver:

ls -al /var/www/html/fog/lib/fog/config.class.php

thanks @Sebastian-Roth see below

misc@misc-fog:~$ grep FOG_VERSION /var/www/fog/lib/fog/system.class.php
        define('FOG_VERSION', '1.5.9');
misc@misc-fog:~$ grep FOG_VERSION /var/www/html/fog/lib/fog/system.class.php
        define('FOG_VERSION', '1.5.9');
misc@misc-fog:~$ ls -al /var/www/fog/lib/fog/config.class.php
-rw-r--r-- 1 www-data www-data 3744 Jan 15 08:48 /var/www/fog/lib/fog/config.class.php
misc@misc-fog:~$ ls -al /var/www/html/fog/lib/fog/config.class.php
-rw-r--r-- 1 www-data www-data 3749 Jan 15 10:01 /var/www/html/fog/lib/fog/config.class.php

[Sebastian Roth]

@reggiep9000 Ok, this should get rid of the duplicate web dir:

mv /var/www/fog /home/fog_web_1.5.9_old
ln -s /var/www/html/fog /var/www/

[reggiep9000]

@sebastian-roth perfect thanks, do i need to restart any services?

[Sebastian Roth]

@reggiep9000 said in Supermicro AS -2024US, Intel x710 NIC No Network Interfaces found Kernel Missing the correct driver:

perfect thanks, do i need to restart any services?

No restart needed.