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    Lenovo T495s Imaging issue

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    • fry_pF
      fry_p Moderator
      last edited by

      Hi All,
      I have a batch of T495s laptops we are working through imaging. Everything was going well up until today when we started to get the error below that halted the deployment process.

      IMG_9037_20210112_144919.jpg

      Nothing has changed on our side (FOG 1.5.9, 5.6.18 kernel). It went from one laptop displaying this on attempt #1 and working the second attempt, to a laptop that now has failed 3 times in a row.

      Please advise and please tell me what info I missed here since I most certainly forgot to include one thing or another. I can get my hands on one tomorrow to test with.
      Thanks!

      Like open source community computing? Why not do it for a good cause?
      Use your computer/server for humanitarian projects when it is idle!
      https://join.worldcommunitygrid.org?recruiterId=1026912

      george1421G 1 Reply Last reply Reply Quote 0
      • george1421G
        george1421 Moderator @fry_p
        last edited by

        @fry_p Is the firmware up to date on those lenovos?

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

        fry_pF 1 Reply Last reply Reply Quote 0
        • fry_pF
          fry_p Moderator @george1421
          last edited by

          @george1421 To my knowledge they are. I am gathering info this afternoon about it and will check a problem device tomorrow morning.

          Like open source community computing? Why not do it for a good cause?
          Use your computer/server for humanitarian projects when it is idle!
          https://join.worldcommunitygrid.org?recruiterId=1026912

          george1421G 1 Reply Last reply Reply Quote 0
          • george1421G
            george1421 Moderator @fry_p
            last edited by

            @fry_p The error message is related to a USB3 controller/device. I have seen this error before, but I think the resolution was a firmware or linux kernel update. I have a newer one off kernel if you want to see if that clears this error. Understand the right path is firmware fist then FOG kernel second.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

            1 Reply Last reply Reply Quote 0
            • S
              Sebastian Roth Moderator
              last edited by

              @fry_p Does this error halt/freeze the system?

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              fry_pF 1 Reply Last reply Reply Quote 0
              • fry_pF
                fry_p Moderator @Sebastian Roth
                last edited by

                @sebastian-roth @george1421 I may have posted this thread prematurely. I ended up having my colleague try a different type of Ethernet dongle (USB-C vs regular USB) and that did seem to fix the halting issue. I can verify tomorrow, but I think that message in the picture is still there, it just keeps imaging until complete now. I also found out a nice new BIOS came out for this model, so it is possible an update can fix the message. I can test the bios update with one at some point, but we are pretty busy with students returning next Tuesday in person.
                I think we can mark as solved in the meantime.

                Like open source community computing? Why not do it for a good cause?
                Use your computer/server for humanitarian projects when it is idle!
                https://join.worldcommunitygrid.org?recruiterId=1026912

                1 Reply Last reply Reply Quote 0
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