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FOG service quits running

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Windows Problems
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  • T
    Tom Elliott @Joe Gill
    last edited by Sep 6, 2019, 2:47 PM

    @Joe-Gill This almost seems like a “Patch Tuesday” kind of issue. Especially considering a large amount of patching was performed just on August 13th. Maybe it had to shutdown some of the services that FOG Client uses during the update process? I’m guessing a simple restart of the machine would have fixed the client, or even manually starting it.

    Just thinking, and I could be totally wrong.

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

    1 Reply Last reply Reply Quote 0
    • J
      Joe Gill
      last edited by Sep 6, 2019, 2:48 PM

      @Sebastian-Roth

      I just noticed something… While looking for log files again this morning… I had one machine that the service literally quit working yesterday… My event logs show events just AFTER the FOG service quit logging…

      This machine is on Windows 10 1709 build 16299.15…

      Guess what happened after that? Windows ran an update!

      We do all of our updates from a Windows WSUS…

      Hopefully this helps!!

      1 Reply Last reply Reply Quote 1
      • J
        Joe Gill
        last edited by Sep 6, 2019, 2:50 PM

        @Tom-Elliott

        I will try a reboot on the machine I had quit checking in yesterday and see.

        1 Reply Last reply Reply Quote 0
        • J
          Joe Gill
          last edited by Sep 6, 2019, 2:58 PM

          @Tom-Elliott
          @Sebastian-Roth

          So I rebooted two different machines that were having this problem. The service restarted on one and not the other. Ha!

          Thanks!

          J 1 Reply Last reply Sep 6, 2019, 3:01 PM Reply Quote 0
          • J
            Joe Gill @Joe Gill
            last edited by Sep 6, 2019, 3:01 PM

            @Joe-Gill said in FOG service quits running:

            @Tom-Elliott
            @Sebastian-Roth

            So I rebooted two different machines that were having this problem. The service restarted on one and not the other. Ha!

            Thanks!

            I checked the update settings on the machine that the service wasn’t running after the reboot… You guessed it, a Windows Update was running (installing). I’m gussing that is the caust of this entire issue.

            Reboot will likely resolve it after the update install is completed. Hope this helps someone else down the road.

            1 Reply Last reply Reply Quote 2
            • T
              Tom Elliott
              last edited by Sep 6, 2019, 3:30 PM

              Gotta love windows updates sometimes.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by Sep 6, 2019, 3:57 PM

                @Joe-Gill Nice catch!! Sounds very much reasonable. Will be interesting to see if we are actually able to replicate the issue on demand and see at which state exactly it kills the fog-client. Probably a big project for Winter I reckon…

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                1 Reply Last reply Reply Quote 0
                • J
                  Joe Gill
                  last edited by Sep 6, 2019, 4:32 PM

                  @Sebastian-Roth
                  @Tom-Elliott

                  Let me know how I can help. I have a lab that gets used very infrequently that I can test things on if need be. (Time permitting…) My time begins to get more free here in about a month or two and then gets more busy again in February. I’d be more than happy to help out the project!

                  E 1 Reply Last reply Sep 8, 2019, 1:41 PM Reply Quote 1
                  • E
                    EduardoTSeoane @Joe Gill
                    last edited by Sep 8, 2019, 1:41 PM

                    Try configuring the servicio with this:

                    sc.exe config FOGService start=delayed-auto
                    sc.exe failure FOGService actions= restart/60000/restart/60000/restart/ reset= 120.
                    

                    It work’s to save me from stopping Fogservice errors.

                    1 Reply Last reply Reply Quote 1
                    • S
                      Sebastian Roth Moderator
                      last edited by Nov 29, 2019, 11:38 PM

                      @Joe-Gill Are you still around? Would be great to hear if you still see this issue on some of your machines. I have tried to replicate this problem but wasn’t able to. See here: https://forums.fogproject.org/topic/13902/fog-service-and-interventions

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      1 Reply Last reply Reply Quote 0
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