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Windows PC Lock up in sleep mode

Scheduled Pinned Locked Moved Solved
Windows Problems
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  • S
    Scott Boucher
    last edited by Oct 1, 2019, 5:40 PM

    I am having a issue and I am not really sure where it is coming from, The issue is I have pc’s that will randomly lock up, nothing is the event viewer about the lock up, I am using win 10 1903 fully patched, At first I thought it was something to do with them going to sleep but that doesnt appear to be the case in all instances. I think it is happening after I image another pc. I have about 700 pc using the same image and they all imaged correctly joined the domain, changed their names correctly etc… When I patch or changed the image and then send that new sysprepped image out to a pc it seams like a few machines will randomly lock shortly after that newly pushed out image is sent to a pc. I am not sure if that make sense or not but it is hard to explain. I am wondering if it could be fog client on the machine? I did the google searches on windows 10 lockup and tried several suggested fix but nothing works. Any thoughts are appreciated.

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    • S
      Sebastian Roth Moderator
      last edited by Oct 25, 2019, 5:05 PM

      @Scott-Boucher Seems like no one had a good answer to that. Really could be a lot of different things and it’s sort of impossible do diagnose with no information at hand. Did you make progress finding the root of this issue?

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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      • D
        David Osinski
        last edited by David Osinski Nov 5, 2019, 7:00 AM Nov 5, 2019, 12:45 PM

        @Scott-Boucher This issue is definitely not fog related. I have seen this on multiple occasions and usually comes down to a UEFI machine with a SSD. either try disabling sleep is the advanced power settings, try disabling hibernation, Disable fast boot in bios, or theres a “turn off hard disk after” setting that you may want to see if thats disabled. I have linked this issue to usually the computers bios misidentifying the SSD as a HDD making windows use the wrong things to sleep/hibernate.

        If you are using a HDD then try to see if there is a bios update for your machine and/or driver updates from the manufacturers website. Good Luck, this problem is proprietary to your type of device. Do some research in that and also look at disabling the settings.

        I have also learned that 5400 rpm 2.5" HDD are absolutely horrible. If that is what you have within those machines, try to put in a SSD for a test and see if you get the same results.

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