ERROR #16 IRQPOLL

[mary montesanto]

Hi,

I found the error that I am attaching during the deployment phase
I ask for help…!!!

[george1421]

Can we get a bit more details on your environment?

1. What version of FOG?
2. What is the make and model of the target computer that was being imaged?
3. Where you capturing or deploying when this error happened?
4. Does this error actually stop imaging or is it just a reported error?
5. Do you get the same results on a different computer of the same make and model?
6. What type of storage device is this? (hard drive, ssd, nvme,etc??)?

[mary montesanto]

@george1421 said in ERROR #16 IRQPOLL:

What version of FOG?

1.5.4

What is the make and model of the target computer that was being imaged?

Lenovo ThinkCentre M710q windows 10

Where you capturing or deploying when this error happened?

Deploying

Does this error actually stop imaging or is it just a reported error?

It do this error and stop imaging

Do you get the same results on a different computer of the same make and model?

Yes,I have the same results on a different computer of the same make and model

What type of storage device is this? (hard drive, ssd, nvme,etc??)?

The computer destination is SSD

Thanks

[Sebastian Roth]

@mary-montesanto Have you tried setting irqpoll as Kernel Argument in the host’s settings?

[mary montesanto]

“Have you tried setting irqpoll as Kernel Argument in the host’s settings?”

No, I do not know how do you have any links to show me?

[Sebastian Roth]

@mary-montesanto Edit the host settings for this particular client in the FOG web UI. There is an option called Kernel Arguments (or maybe Kernel Parameters - don’t have a server to check at the moment). Put irqpoll and save settings. Then schedule a new deploy job and see if it works.

[george1421]

@Sebastian-Roth I also found a reference to adding these kernel parameters if irqpoll doesn’t do the job. This IS a hardware related issue from what I found. clocksource=acpi_pm pci=use_crs Its not specific

Since we are talking about Lenovo, please make sure the firmware (bios) is updated on that M710q. We’ve seen some early generation firmware have bugs in them.

[mary montesanto]

@Sebastian-Roth said in ERROR #16 IRQPOLL:

irqpoll

Thanks it 's ok!!! Solved!!!

[mary montesanto]

@george1421

advice to update the Lenovo Bios? What is the client PC?

[george1421]

@mary-montesanto said in ERROR #16 IRQPOLL:

@george1421

advice to update the Lenovo Bios? What is the client PC?

Sorry I don’t understand the question. What I’m suggesting is to update the pc bios on the lenovo computers, or at least check the installed version vs what is current from the Lenovo web site.