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    Dell Precision 5530 PXE Boot problem (Maybe the USB cable is bad)

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    • S
      Sebastian Roth Moderator
      last edited by

      @jjacobs There most probably is no simple “do this and that and it will work” I am afraid. Every machine is kind of different as it might come with different firmware (version). Maybe start by posting a picture of the error here.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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      • george1421G
        george1421 Moderator
        last edited by george1421

        @jjacobs said in Dell Precision 5530 PXE Boot problem (Maybe the USB cable is bad):

        but now I’m getting the error “Maybe the USB cable is bad”.

        Where exactly are you seeing this error message? A clear screen shot of the error taken with a mobile phone will give us the context of that error message.

        If this happens before the iPXE menu is displayed, then the FOS kernel has no impact here.

        Is this computer in uefi mode or bios (legacy)?

        BTW: shouldn’t a 5530 have a built in ethernet adapter?

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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        • J
          jjacobs
          last edited by

          0_1543997227981_5530.jpg

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          • S
            Sebastian Roth Moderator
            last edited by

            @jjacobs Please set has_usb_nic=1 as Kernel Parameter for this particular host in the FOG web UI and see if that helps.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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            • george1421G
              george1421 Moderator
              last edited by george1421

              @jjacobs said in Dell Precision 5530 PXE Boot problem (Maybe the USB cable is bad):

              Precision 5530

              OK I misread your OP and took the 5530 as an older Latitude e5530. The Precision 5530s are really new (I don’t have one yet). Tell me, are these 5530s only USB-C? If so is your usb dongle usb-c or usb-a? Or is the usb-a dongle connected via a usb-c dock?
              The error message kind of indicates its inline with a usb-c to usb-a converter. I might suspect that the FOS kernel is missing some usb-c stuff, but that is only a guess.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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              • J
                jjacobs @george1421
                last edited by

                @george1421 Hi,
                I have 2 Dell PXE dongles:

                • 470-ABND USB-C
                • 492-11726 USB-A
                  So no convertor is between the dongles, both gave the same error.
                george1421G 1 Reply Last reply Reply Quote 0
                • george1421G
                  george1421 Moderator @jjacobs
                  last edited by george1421

                  @jjacobs When you plug those dongles into a windows computer and then go into the device manager. What hardware IDs are represented by each of those dongles. I’m looking for the hardware ID that look similar to this VEN_11C1&DEV_5811&CC_0C0010 for each model.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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                  • S
                    Sebastian Roth Moderator
                    last edited by

                    @jjacobs Definitely see if you can get the hardware IDs for us. Possibly there is some driver issue that we can figure out and fix. But as well I am asking you again to give the kernel parameter has_usb_nic=1 a try. We have seen USB ethernet adapters that need a reconnect.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                    • M
                      martial
                      last edited by martial

                      Hello there, I’m answering on behalve of @jjacobs

                      @george1421 These are the hardware id’s from the dongle displayed by the prec 5530:

                      USB\VID_0BDA&PID_8153&REV_3000
                      USB\VID_0BDA&PID_8153

                      george1421G 1 Reply Last reply Reply Quote 0
                      • george1421G
                        george1421 Moderator @martial
                        last edited by george1421

                        @martial Thank you for your response. Can you tell me what that for the USB-A or USB-C dongle?

                        The device VID_0BDA PID_8153 [linux 0bda:8153] is a Realtek RTL8153 USB 3.0 GbE adapter.

                        Just collecting data here:
                        ref: https://www.pcsuggest.com/install-rtl8153-driver-linux/

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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                        • M
                          martial
                          last edited by

                          @george1421 Thank you for your support. It is for the usb-c dongle
                          It is indeed a realtek USB GbE Family Controller #2
                          But it does not matter what usb network dongle or docking we use, the error keeps popping up.

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                          • S
                            Sebastian Roth Moderator
                            last edited by

                            @martial said:

                            USB\VID_0BDA&PID_8153…

                            Ok, we definitely have that driver included in our kernel config (since a long time). So I was wondering if other people had issues with Linux on this device. But seems like people are happily installing Linux on it despite some video card issues - see here. But no one complaining about network issues.

                            So I went hunting for those USB messages and read about USB hubs or other faulty USB hardware here and there, e.g.:

                            It seems the hub in the monitor went bad and was screwing with all other USB ports on the system

                            Maybe just some faulty hardware? Have you tried different ones. Always getting the exact same error on every try?

                            Then again I ask you for the third time (and last!), have you tried adding the Kernel Parameter has_usb_nic=1 to the host settings?? If this device is still unregistered and the error happens on registration you might just add the host manually via the web UI, add the parameter and try a capture task to see if that helps.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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