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Image will Not capture

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FOG Problems
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  • S
    Snaggel
    last edited by Jun 29, 2018, 4:27 PM

    I’m try to capture an image but it will not update the database. these are the steps that im doing. Everything looks good until the very end. I will include the images to see if im doing something wrong. The begining shows an error but keeps moving
    0_1530289291834_3.PNG
    looks like its grabbing the image then i get this error at the very end.
    0_1530289437805_5.PNG
    the task never completes in fog and i have an invalid date on my image even though it show file size.
    0_1530289620900_6.PNG
    0_1530289632934_7.PNG
    Any suggestions?

    B 1 Reply Last reply Jul 30, 2018, 7:59 PM Reply Quote 0
    • S
      Snaggel
      last edited by Jun 29, 2018, 4:34 PM

      i forgot to mention. when i try to deploy the image this is the error i get as well
      0_1530290029300_1.PNG

      1 Reply Last reply Reply Quote 0
      • T
        Tom Elliott
        last edited by Jun 29, 2018, 6:25 PM

        The first image in the OP relates to FTP information. Please see:

        https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • S
          Snaggel
          last edited by Jul 2, 2018, 3:47 PM

          well its still failing to update the database. I updated the creditials to match which is still not helping. the link does show this error but i really dont see a solid resolution anywhere

          Q 1 Reply Last reply Jul 2, 2018, 3:52 PM Reply Quote 0
          • Q
            Quazz Moderator @Snaggel
            last edited by Jul 2, 2018, 3:52 PM

            @snaggel Is it still the same error? It complains about ftp login.

            S 1 Reply Last reply Jul 2, 2018, 7:04 PM Reply Quote 0
            • S
              Snaggel
              last edited by Jul 2, 2018, 5:20 PM

              ok the web interface location and /opt/fog/.fogsettings are set the same. is their something else i should try as the database still fails to update.

              Q 1 Reply Last reply Jul 3, 2018, 7:41 AM Reply Quote 0
              • S
                Snaggel @Quazz
                last edited by Jul 2, 2018, 7:04 PM

                @quazz same error i keep getting this right at the very end0_1530558262996_5.PNG

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                • Q
                  Quazz Moderator @Snaggel
                  last edited by Jul 3, 2018, 7:41 AM

                  @snaggel https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP#Credentials_.2F_Passwords

                  You have to rerun the installer if you changed the .fogsettings file.

                  1 Reply Last reply Reply Quote 1
                  • S
                    Snaggel
                    last edited by Jul 29, 2018, 1:09 PM

                    ok i was able to resolve this. here is the steps i followed and it is working now. thanks.

                    https://forums.fogproject.org/topic/11203/resyncing-fog-s-service-account-password

                    1 Reply Last reply Reply Quote 0
                    • B
                      benc @Snaggel
                      last edited by Jul 30, 2018, 7:59 PM

                      @snaggel I’ve run into this issue quite a lot in my environment. It took a ton of work to figure it out. I sometimes copy images from one fog server to another, and in the process the permissions on the folder/containing files were getting changed. In my case, running <code>sudo chmod 777 -R /images</code> fixes my issue.

                      1 Reply Last reply Reply Quote 0
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