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    Image will Not capture

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • S
      Snaggel
      last edited by

      I’m try to capture an image but it will not update the database. these are the steps that im doing. Everything looks good until the very end. I will include the images to see if im doing something wrong. The begining shows an error but keeps moving
      0_1530289291834_3.PNG
      looks like its grabbing the image then i get this error at the very end.
      0_1530289437805_5.PNG
      the task never completes in fog and i have an invalid date on my image even though it show file size.
      0_1530289620900_6.PNG
      0_1530289632934_7.PNG
      Any suggestions?

      B 1 Reply Last reply Reply Quote 0
      • S
        Snaggel
        last edited by

        i forgot to mention. when i try to deploy the image this is the error i get as well
        0_1530290029300_1.PNG

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        • Tom ElliottT
          Tom Elliott
          last edited by

          The first image in the OP relates to FTP information. Please see:

          https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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          • S
            Snaggel
            last edited by

            well its still failing to update the database. I updated the creditials to match which is still not helping. the link does show this error but i really dont see a solid resolution anywhere

            Q 1 Reply Last reply Reply Quote 0
            • Q
              Quazz Moderator @Snaggel
              last edited by

              @snaggel Is it still the same error? It complains about ftp login.

              S 1 Reply Last reply Reply Quote 0
              • S
                Snaggel
                last edited by

                ok the web interface location and /opt/fog/.fogsettings are set the same. is their something else i should try as the database still fails to update.

                Q 1 Reply Last reply Reply Quote 0
                • S
                  Snaggel @Quazz
                  last edited by

                  @quazz same error i keep getting this right at the very end0_1530558262996_5.PNG

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                  • Q
                    Quazz Moderator @Snaggel
                    last edited by

                    @snaggel https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP#Credentials_.2F_Passwords

                    You have to rerun the installer if you changed the .fogsettings file.

                    1 Reply Last reply Reply Quote 1
                    • S
                      Snaggel
                      last edited by

                      ok i was able to resolve this. here is the steps i followed and it is working now. thanks.

                      https://forums.fogproject.org/topic/11203/resyncing-fog-s-service-account-password

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                      • B
                        benc @Snaggel
                        last edited by

                        @snaggel I’ve run into this issue quite a lot in my environment. It took a ton of work to figure it out. I sometimes copy images from one fog server to another, and in the process the permissions on the folder/containing files were getting changed. In my case, running <code>sudo chmod 777 -R /images</code> fixes my issue.

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