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Dell Precision 7520 - Disk not recognized

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  • B
    brmulin
    last edited by Jun 27, 2018, 9:51 AM

    Hello,

    We have a problem with our new Dell Precision 7520 computers.

    Whether we choose UEFI or Legacy, we can not capture the image.
    When we choose the “Client System Information (Compatibility)” check, the disk is not recognized.
    Our Fog version: 1.5.4, and 4.17 for Kernel.

    We have the message:
    Attempting fixparts…Failed
    An error has been detected!
    Could not fix partition layout (runfixparts)
    Args Passed: /dev/nvme0n1

    Or with UEFI:
    Cannot find disk on system (getHardDisk)
    Args Passed: true

    The disk is: PCIe 1.0 PC401 NVMe SK hynix 512GB.

    What can we do?

    HELP !!!

    1 Reply Last reply Reply Quote 0
    • G
      george1421 Moderator
      last edited by Jun 27, 2018, 10:04 AM

      In uefi mode, make sure the disk configuration in the firmware is in ahci mode not raid-on mode for capture and deploy. You can reset it after imaging.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      J 1 Reply Last reply Jul 26, 2018, 6:15 PM Reply Quote 1
      • B
        brmulin
        last edited by Jun 27, 2018, 12:16 PM

        Hello,
        Many Thanks !
        It’s Work !
        Bryan

        1 Reply Last reply Reply Quote 0
        • J
          jester805 @george1421
          last edited by Jul 26, 2018, 6:15 PM

          I am having a similar problem with a Dell OptiPlex 3060. It has a m.2 SSD hard drive. I tried changing from “RAID on” to “AHCI” but that didn’t fix it for me.

          I am using FOG version 1.5.4

          A 1 Reply Last reply Jul 26, 2018, 7:06 PM Reply Quote 0
          • A
            adukes40 @jester805
            last edited by Jul 26, 2018, 7:06 PM

            @jester805 We just got in a Precision 3530 that will only boot to the hard drive if it is plugged in with the network cable. As soon as we unplug it, it will say no drive found… My coworker did these steps:

            1. (If you can get in windows like we can) run an elevated cmd prompt,
            2. run this mbr2gpt.exe /convert /allowos
            3. boot back into the BIOS and set boot back to UEFI
            4. It should show the drive in there now.

            If you cant get in windows I assume you would be able to do this with a restore disk or something similar to runt the command.

            **Side note Once imaging is done here for the summer, we are going to look at moving to UEFI images and setting FOG to handle both using THIS ARTICLE.

            1 Reply Last reply Reply Quote 0
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