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    I don't see some hosts

    Scheduled Pinned Locked Moved Unsolved
    FOG Problems
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    • L
      LaurentB
      last edited by

      And if i look the actual fog.log i got this :

      
------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 14/06/2018 09:38 Client-Info Client Version: 0.11.16
 14/06/2018 09:38 Client-Info Client OS:      Windows
 14/06/2018 09:38 Client-Info Server Version: 1.5.3
 14/06/2018 09:38 Middleware::Response ERROR: Unable to get subsection
 14/06/2018 09:38 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 14/06/2018 09:38 Service Sleeping for 149 seconds
 14/06/2018 09:41 Middleware::Communication URL: http://srv-fog1-n0/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 14/06/2018 09:41 Middleware::Response Success
 14/06/2018 09:41 Middleware::Communication URL: http://srv-fog1-n0/fog/management/index.php?sub=requestClientInfo&mac=00:09:0F:AA:00:01|88:B1:11:2A:4B:6C|88:B1:11:2A:4B:6D|18:60:24:4A:D3:FE|00:09:0F:FE:00:01&newService&json
 14/06/2018 09:41 Middleware::Authentication Waiting for authentication timeout to pass
 14/06/2018 09:41 Middleware::Communication Download: http://srv-fog1-n0/fog/management/other/ssl/srvpublic.crt
 14/06/2018 09:41 Data::RSA FOG Server CA cert found
 14/06/2018 09:41 Middleware::Authentication Cert OK
 14/06/2018 09:41 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
 14/06/2018 09:41 Middleware::Authentication ERROR: Could not get security token
 14/06/2018 09:41 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
 14/06/2018 09:41 Middleware::Communication POST URL: http://srv-fog1-n0/fog/management/index.php?sub=requestClientInfo&authorize&newService
 14/06/2018 09:41 Middleware::Response Invalid security token
 14/06/2018 09:41 Middleware::Response Success
 14/06/2018 09:41 Middleware::Communication URL: http://srv-fog1-n0/fog/service/getversion.php?clientver&newService&json
 14/06/2018 09:41 Middleware::Communication URL: http://srv-fog1-n0/fog/service/getversion.php?newService&json

 14/06/2018 09:41 Service Creating user agent cache
 14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
 14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
 14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
 14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 14/06/2018 09:41 Client-Info Client Version: 0.11.16
 14/06/2018 09:41 Client-Info Client OS:      Windows
 14/06/2018 09:41 Client-Info Server Version: 1.5.3
 14/06/2018 09:41 Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 14/06/2018 09:41 Client-Info Client Version: 0.11.16
 14/06/2018 09:41 Client-Info Client OS:      Windows
 14/06/2018 09:41 Client-Info Server Version: 1.5.3
 14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
 14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 14/06/2018 09:41 Client-Info Client Version: 0.11.16
 14/06/2018 09:41 Client-Info Client OS:      Windows
 14/06/2018 09:41 Client-Info Server Version: 1.5.3
 14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
 14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 14/06/2018 09:41 Client-Info Client Version: 0.11.16
 14/06/2018 09:41 Client-Info Client OS:      Windows
 14/06/2018 09:41 Client-Info Server Version: 1.5.3
 14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
 14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 14/06/2018 09:41 Client-Info Client Version: 0.11.16
 14/06/2018 09:41 Client-Info Client OS:      Windows
 14/06/2018 09:41 Client-Info Server Version: 1.5.3
 14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
 14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 14/06/2018 09:41 Client-Info Client Version: 0.11.16
 14/06/2018 09:41 Client-Info Client OS:      Windows
 14/06/2018 09:41 Client-Info Server Version: 1.5.3
 14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
 14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 14/06/2018 09:41 Client-Info Client Version: 0.11.16
 14/06/2018 09:41 Client-Info Client OS:      Windows
 14/06/2018 09:41 Client-Info Server Version: 1.5.3
 14/06/2018 09:41 Middleware::Response ERROR: Unable to get subsection
 14/06/2018 09:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 14/06/2018 09:41 Service Sleeping for 122 seconds
      1 Reply Last reply Reply Quote 0
      • S
        Sebastian Roth Moderator
        last edited by Sebastian Roth

        @LaurentB I haven’t read through the whole thread, so sorry if this has been said and tried already: Did you reset the encryption data in the web UI for this client (see host settings)?

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • L
          LaurentB
          last edited by

          @Sebastian-Roth i cannot do that because the client wasn’t in my host list ! (it’s my problem).
          moreover I’ve never seen this option…

          1 Reply Last reply Reply Quote 0
          • S
            Sebastian Roth Moderator
            last edited by

            @laurentb Looking through the code and the messages you posted again I might have found some interesting point here. See the list of MAC addresses the clients sends: 00:09:0F:AA:00:01|88:B1:11:2A:4B:6C|88:B1:11:2A:4B:6D|18:60:24:4A:D3:FE|00:09:0F:FE:00:01

            The very first one seems to be one by Fortinet Inc. and it looks kind of generic ending on 00:01. So I searched the web and found this: https://forum.fortinet.com/tm.aspx?m=17420

            Any chance you have some kind of IPSec VPN client running on that machine? I am wondering if our fog-client is just being confused by that MAC address especially as you don’t seem to have registered that client with your FOG server yet. What do you think @Joe-Schmitt? You know a lot better how the fog-client handles several MACs…

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            1 Reply Last reply Reply Quote 0
            • L
              LaurentB
              last edited by

              Yeahhhh Absolutely right ! I have a Fortigate firewall for all my site AND in some computer (about 350) i also have the Forticlient VPN when the computers want to connect from the outside !

              So… how i could solve that… ???
              Is there a way to ignore this particular MAC adress in fog ?

              Q 1 Reply Last reply Reply Quote 0
              • Q
                Quazz Moderator @LaurentB
                last edited by

                @laurentb You can edit clients and ignore specific MAC on that client.

                I don’t believe there’s currently a way to do it for a group since each client is presumed to have unique MAC addresses.

                1 Reply Last reply Reply Quote 0
                • L
                  LaurentB
                  last edited by

                  @quazz i can’t edit the client because i don’t see the client in my pending hosts

                  Q 1 Reply Last reply Reply Quote 0
                  • Q
                    Quazz Moderator @LaurentB
                    last edited by Quazz

                    @laurentb I know that, but presumably there will be another client that already has that MAC is my thinking. Although, I don’t know if that will allow you to add the other host as it may still complain about duplicate MACs

                    1 Reply Last reply Reply Quote 0
                    • L
                      LaurentB
                      last edited by

                      @Quazz ok but there is a way to look for the hosts who have this duplicate MAC ?

                      In the menu “list all hosts” i don’t have the possibility search by MAC and in the menu “Host Listing Export” it don’t find any “00:09:0F:AA:00:01”.

                      Q 1 Reply Last reply Reply Quote 0
                      • Q
                        Quazz Moderator @LaurentB
                        last edited by

                        @laurentb Interesting, that means none of the clients with this software have been able to retrieve their security tokens from the server.

                        We’ll likely have to wait on @Joe-Schmitt 's input on this as he is the main developer of the client.

                        1 Reply Last reply Reply Quote 0
                        • S
                          Sebastian Roth Moderator
                          last edited by

                          @LaurentB I think you should start by filtering those MACs. Go to FOG Configuration -> FOG Settings -> FOG Client - Host Register and set QUICKREG PENDING MAC FILTER to 00:09:0F. Now with that no clients should be able to register those MACs anymore. But we also need to see if there are entries with those MACs in the database and clear those:

                          shell> mysql -u root -p
Enter password: 
...
mysql> use fog;
Database changed

mysql> SELECT hmID,hmHostID,hmMAC,hmPending FROM hostMAC WHERE hmMAC LIKE '%00:09:0F%';

                          Post output here…

                          PS: Turns out Joe is very busy at the moment so we’ll have to try and sort this one out.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          1 Reply Last reply Reply Quote 0
                          • L
                            LaurentB
                            last edited by

                            I made the change and the SQL, the result follows :

                            root@srv-fog1-n0:~# mysql
Welcome to the MySQL monitor.  Commands end with ; or \g.
Your MySQL connection id is 6992132
Server version: 5.7.22-0ubuntu18.04.1 (Ubuntu)

Copyright (c) 2000, 2018, Oracle and/or its affiliates. All rights reserved.

Oracle is a registered trademark of Oracle Corporation and/or its
affiliates. Other names may be trademarks of their respective
owners.

Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

mysql> use fog
Reading table information for completion of table and column names
You can turn off this feature to get a quicker startup with -A

Database changed
mysql> SELECT hmID,hmHostID,hmMAC,hmPending FROM hostMAC WHERE hmMAC LIKE '%00:09:0F%';
+------+----------+-------------------+-----------+
| hmID | hmHostID | hmMAC             | hmPending |
+------+----------+-------------------+-----------+
|   13 |        5 | 00:09:0f:fe:00:01 | 0         |
| 1817 |        5 | 00:09:0f:aa:00:01 | 0         |
+------+----------+-------------------+-----------+
2 rows in set (0.00 sec)

mysql>
                            1 Reply Last reply Reply Quote 0
                            • L
                              LaurentB
                              last edited by

                              @Quazz and @Sebastian-Roth have you an idea ?

                              1 Reply Last reply Reply Quote 0
                              • L
                                LaurentB
                                last edited by

                                are you there ? 😉

                                Q 1 Reply Last reply Reply Quote 0
                                • Q
                                  Quazz Moderator @LaurentB
                                  last edited by

                                  @laurentb Sorry, I didn’t really know how to proceed on this, I don’t really use clients often myself.

                                  The host with ID 5 has the offending MAC address, see if you can remove it from that one as a starting point.

                                  1 Reply Last reply Reply Quote 0
                                  • L
                                    LaurentB
                                    last edited by

                                    @Quazz could you tell me how ? i’m not really good in mysql…

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      Sebastian Roth Moderator
                                      last edited by

                                      @LaurentB I am real sorry. Have been very busy in the last days and could’t find the time to answer. To delete those entries form the hostMAC table follow this:

                                      shell> mysql -u root -p
Enter password: 
...
mysql> use fog;
Database changed

mysql> DELETE FROM hostMAC WHERE hmMAC LIKE '%00:09:0F%';

                                      After that you might want to check if there is still a MAC entry for that host - hope there is:

                                      mysql> SELECT hmID,hmHostID,hmMAC,hmPending,hmPrimary FROM hostMAC WHERE hmHostID = 5;

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      1 Reply Last reply Reply Quote 0
                                      • L
                                        LaurentB
                                        last edited by

                                        don’t worry @Sebastian-Roth you are already very nice to help me !!!

                                        Here the result :

                                        mysql> DELETE FROM hostMAC WHERE hmMAC LIKE '%00:09:0F%';
Query OK, 2 rows affected (0.00 sec)

mysql> SELECT hmID,hmHostID,hmMAC,hmPending,hmPrimary FROM hostMAC WHERE hmHostID = 5;
+------+----------+-------------------+-----------+-----------+
| hmID | hmHostID | hmMAC             | hmPending | hmPrimary |
+------+----------+-------------------+-----------+-----------+
|   10 |        5 | 58:82:a8:92:b1:bf |           | 1         |
| 2413 |        5 | 18:60:24:48:df:c6 | 1         | 0         |
| 2414 |        5 | 88:b1:11:2a:50:9a | 1         | 0         |
| 2415 |        5 | 88:b1:11:2a:50:9d | 1         | 0         |
| 2416 |        5 | 88:b1:11:2a:50:99 | 1         | 0         |
| 2418 |        5 | ec:8e:b5:a4:5e:a3 | 1         | 0         |
| 2419 |        5 | 00:50:b6:78:8a:9a | 1         | 0         |
| 2420 |        5 | e4:b3:18:d0:7a:51 | 1         | 0         |
| 2421 |        5 | e6:b3:18:d0:7a:50 | 1         | 0         |
| 2422 |        5 | e4:b3:18:d0:7a:50 | 1         | 0         |
+------+----------+-------------------+-----------+-----------+
10 rows in set (0.00 sec)

mysql> exit
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                                        • S
                                          Sebastian Roth Moderator
                                          last edited by

                                          @LaurentB I am really wondering about all those different MAC addresses for this host. Does it have that many ethernet/wireless interfaces?

                                          Now that you have blacklisted the MACs and cleared the database what do you get from the fog-client logs?

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          1 Reply Last reply Reply Quote 0
                                          • L
                                            LaurentB
                                            last edited by

                                            Hi !!! I’m back after 2 months … (including 1 of vacation after all) and I start working on Fog again…

                                            Still have the same problem on various computer 😞

                                            I’m sure the problem comes from Forticlient because I did the following test 2 times with the same result :

                                            • FOG is allready in a computer with Forticlient BUT i don’t see it in my hosts
                                            • I remove Forticlient
                                            • i reboot the computer
                                            • MAGIC, my computer appear in the pendings hosts… i try to deploy an application and it works perfectly…
                                            • After a reboot i can still see the computer in my hosts
                                            • i made a fresh install of Forticlient and made a reboot
                                            • i see the client in my hosts BUT it was offline with the red sign “Connection time out”

                                            And so I can not use snappins because the server no longer sees the client ! ;( ;( ;(

                                            For desktops no problem but for laptops they all have the forticlient …

                                            @Sebastian-Roth / @Quazz / @Wayne-Workman if you have any ideas it could help me ! 😄

                                            Wayne WorkmanW 1 Reply Last reply Reply Quote 0
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