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VMware 6.5 VM not able to capture image using EFI (UEFI)

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  • S
    Sebastian Roth Moderator
    last edited by Dec 7, 2017, 1:39 PM

    @quinniedid This looks like VMware does not find your harddrive (or maybe the controller). I found something about the PIIX4 warning on bootup here - though this is about virtualbox not VMware.

    Which IDE controller is configured in VMware?

    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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    • Q
      quinniedid
      last edited by Dec 7, 2017, 6:49 PM

      I will do some testing with a single VM no configuration with EFI.

      As for the controller it should be an LSI SCSI adapter. This does work and I am able to capture the UEFI image if I switch back to BIOS to run the capturing for the VM. It does not work so far with UEFI booting FOG.

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      • Q
        quinniedid
        last edited by quinniedid Dec 7, 2017, 3:29 PM Dec 7, 2017, 9:29 PM

        @Wayne-Workman @Sebastian-Roth Finally able to get a fresh VM built. I am getting the same error that it cannot find the HardDisk. I will try changing the controller and see what happens. Its just strange that this behavior exists on EFI and not on BIOS.

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        • Q
          quinniedid
          last edited by Dec 7, 2017, 10:23 PM

          Officially, it will work if the controller on the VM hard drive is set to use SATA instead of the default SCSI. SCSI works on BIOS but not on EFI.

          Is there a way to reduce the timeout on the smbus issue? It really is close to 10 minutes before it does anything.

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          • S
            Sebastian Roth Moderator
            last edited by Dec 8, 2017, 6:13 AM

            @quinniedid Great you found that disk controller issue. About the other one: I am not sure if it is actually the piix4_smbus thing causing the long delay. Please prop up the kernel debug level (FOG web UI -> FOG Configuration -> FOG Settings -> FOG Boot Settings -> Option KERNEL LOGLEVEL) all the way to 7 and post a picture of where it hangs.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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            • Q
              quinniedid
              last edited by quinniedid Dec 8, 2017, 4:39 PM Dec 8, 2017, 3:20 PM

              @Sebastian-Roth This is what it is getting hung up on:
              0_1512746432990_fog-3.PNG

              I removed the SCSI controller, in this case the LSI controller that it was complaining about and the long delay has now been resolved.

              What I don’t understand is why this happens only on an UEFI boot vs a BIOS boot. The BIOS boot doesn’t have issues with the SCSI hard drive nor the SCSI controller.

              Any ideas on that?

              G 1 Reply Last reply Dec 12, 2017, 4:33 PM Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by Dec 12, 2017, 4:20 PM

                @quinniedid said in VMware 6.5 VM not able to capture image using EFI (UEFI):

                What I don’t understand is why this happens only on an UEFI boot vs a BIOS boot. The BIOS boot doesn’t have issues with the SCSI hard drive nor the SCSI controller.

                Sorry, I don’t have a good answer to that.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                • G
                  george1421 Moderator @quinniedid
                  last edited by Dec 12, 2017, 4:33 PM

                  @quinniedid while I don’t have an answer for you, I wonder what is your vSphere build number for 6.5? (i.e. 6765664)

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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                  • Q
                    quinniedid
                    last edited by Dec 13, 2017, 3:24 PM

                    @george1421 The VMware version that we are running is 6.5 Build 5973321

                    G 1 Reply Last reply Dec 13, 2017, 3:30 PM Reply Quote 0
                    • G
                      george1421 Moderator @quinniedid
                      last edited by Dec 13, 2017, 3:30 PM

                      @quinniedid OK in my test lab I’m running the build listed in my post. That is with 6.5u1 and the Oct 2017 patch. Point being if I can get a few minutes of time I want to see if I can duplicate what you are seeing to see if VMWare addressed/changed/fixed the issue with a vSphere update. I don’t know one way or the other, but this sounds like a uefi firmware issue to me.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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