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    Fog Clients Unable to get subsection

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • G
      gabbas
      last edited by

      Thanks Wayne, I have already reset the encryption on a group of hosts, although I cant see the option to reset encryption on the individual hosts menu.

      1 Reply Last reply Reply Quote 0
      • S
        Sebastian Roth Moderator
        last edited by

        @gabbas We need to see more of the log file. Those we see in the screenshot are just subsequent errors. Best if you can post right from the start when the client comes up on reboot.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • G
          gabbas
          last edited by

          Please see the log file attached. Just a question, how can I update/ install which could take me to the previous versions GUI and options…TBH this new look in this version, i dont quite like it…

           01/12/2017 19:09 Main Overriding exception handling
           01/12/2017 19:09 Main Bootstrapping Zazzles
           01/12/2017 19:09 Controller Initialize
           01/12/2017 19:09 Controller Start
          
           01/12/2017 19:09 Service Starting service
           01/12/2017 19:10 Bus Became bus server
           01/12/2017 19:10 Bus Emmiting message on channel: Status
           01/12/2017 19:10 Service Invoking early JIT compilation on needed binaries
          
          ------------------------------------------------------------------------------
          --------------------------------Authentication--------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:10 Client-Info Version: 0.11.12
           01/12/2017 19:10 Client-Info OS:      Windows
           01/12/2017 19:10 Middleware::Authentication Waiting for authentication timeout to pass
           01/12/2017 19:10 Middleware::Communication Download: http://172.20.22.169/fog/management/other/ssl/srvpublic.crt
           01/12/2017 19:10 Data::RSA FOG Server CA cert found
           01/12/2017 19:10 Middleware::Authentication Cert OK
           01/12/2017 19:10 Middleware::Authentication ERROR: Could not get security token
           01/12/2017 19:10 Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
           01/12/2017 19:10 Middleware::Communication POST URL: http://172.20.22.169/fog/management/index.php?sub=requestClientInfo&authorize&newService
           01/12/2017 19:10 Middleware::Response Invalid host
           01/12/2017 19:10 Middleware::Communication URL: http://172.20.22.169/fog/service/register.php?hostname=LSST-15KC5Y1&mac=B8:CA:3A:82:68:63||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
          
          ------------------------------------------------------------------------------
          --------------------------------Authentication--------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:10 Client-Info Version: 0.11.12
           01/12/2017 19:10 Client-Info OS:      Windows
           01/12/2017 19:10 Middleware::Authentication Waiting for authentication timeout to pass
           01/12/2017 19:12 Middleware::Communication Download: http://172.20.22.169/fog/management/other/ssl/srvpublic.crt
           01/12/2017 19:12 Data::RSA FOG Server CA cert found
           01/12/2017 19:12 Middleware::Authentication Cert OK
           01/12/2017 19:12 Middleware::Authentication ERROR: Could not get security token
           01/12/2017 19:12 Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
           01/12/2017 19:12 Middleware::Communication POST URL: http://172.20.22.169/fog/management/index.php?sub=requestClientInfo&authorize&newService
           01/12/2017 19:12 Middleware::Response Invalid host
           01/12/2017 19:12 Middleware::Communication URL: http://172.20.22.169/fog/service/register.php?hostname=LSST-15KC5Y1&mac=B8:CA:3A:82:68:63||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
          
          ------------------------------------------------------------------------------
          --------------------------------Authentication--------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:12 Client-Info Version: 0.11.12
           01/12/2017 19:12 Client-Info OS:      Windows
           01/12/2017 19:12 Middleware::Authentication Waiting for authentication timeout to pass
           01/12/2017 19:14 Middleware::Communication Download: http://172.20.22.169/fog/management/other/ssl/srvpublic.crt
           01/12/2017 19:14 Data::RSA FOG Server CA cert found
           01/12/2017 19:14 Middleware::Authentication Cert OK
           01/12/2017 19:14 Middleware::Authentication ERROR: Could not get security token
           01/12/2017 19:14 Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
           01/12/2017 19:14 Middleware::Communication POST URL: http://172.20.22.169/fog/management/index.php?sub=requestClientInfo&authorize&newService
           01/12/2017 19:14 Middleware::Response Private key not readable
          
          ------------------------------------------------------------------------------
          --------------------------------Authentication--------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:14 Client-Info Version: 0.11.12
           01/12/2017 19:14 Client-Info OS:      Windows
           01/12/2017 19:14 Middleware::Authentication Waiting for authentication timeout to pass
           01/12/2017 19:16 Middleware::Communication Download: http://172.20.22.169/fog/management/other/ssl/srvpublic.crt
           01/12/2017 19:16 Data::RSA FOG Server CA cert found
           01/12/2017 19:16 Middleware::Authentication Cert OK
           01/12/2017 19:16 Middleware::Authentication ERROR: Could not get security token
           01/12/2017 19:16 Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
           01/12/2017 19:16 Middleware::Communication POST URL: http://172.20.22.169/fog/management/index.php?sub=requestClientInfo&authorize&newService
           01/12/2017 19:16 Middleware::Response Private key not readable
          
          ------------------------------------------------------------------------------
          --------------------------------Authentication--------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:16 Client-Info Version: 0.11.12
           01/12/2017 19:16 Client-Info OS:      Windows
           01/12/2017 19:16 Middleware::Authentication Waiting for authentication timeout to pass
           01/12/2017 19:18 Middleware::Communication Download: http://172.20.22.169/fog/management/other/ssl/srvpublic.crt
           01/12/2017 19:18 Data::RSA FOG Server CA cert found
           01/12/2017 19:18 Middleware::Authentication Cert OK
           01/12/2017 19:18 Middleware::Authentication ERROR: Could not get security token
           01/12/2017 19:18 Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
           01/12/2017 19:18 Middleware::Communication POST URL: http://172.20.22.169/fog/management/index.php?sub=requestClientInfo&authorize&newService
           01/12/2017 19:18 Middleware::Response Private key not readable
          
          
           01/12/2017 19:18 Middleware::Communication URL: http://172.20.22.169/fog/management/index.php?sub=requestClientInfo&configure&newService&json
           01/12/2017 19:18 Middleware::Response Success
           01/12/2017 19:18 Middleware::Communication URL: http://172.20.22.169/fog/management/index.php?sub=requestClientInfo&mac=B8:CA:3A:82:68:63||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
           01/12/2017 19:18 Middleware::Authentication Waiting for authentication timeout to pass
           01/12/2017 19:20 Middleware::Communication Download: http://172.20.22.169/fog/management/other/ssl/srvpublic.crt
           01/12/2017 19:20 Data::RSA FOG Server CA cert found
           01/12/2017 19:20 Middleware::Authentication Cert OK
           01/12/2017 19:20 Middleware::Authentication ERROR: Could not get security token
           01/12/2017 19:20 Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
           01/12/2017 19:20 Middleware::Communication POST URL: http://172.20.22.169/fog/management/index.php?sub=requestClientInfo&authorize&newService
           01/12/2017 19:20 Middleware::Response Private key not readable
           01/12/2017 19:20 Middleware::Response Success
           01/12/2017 19:20 Middleware::Communication URL: http://172.20.22.169/fog/service/getversion.php?clientver&newService&json
           01/12/2017 19:20 Middleware::Communication URL: http://172.20.22.169/fog/service/getversion.php?newService&json
          
           01/12/2017 19:20 Service Creating user agent cache
           01/12/2017 19:20 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:20 Middleware::Response ERROR: Object reference not set to an instance of an object.
           01/12/2017 19:20 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:20 Middleware::Response ERROR: Object reference not set to an instance of an object.
           01/12/2017 19:20 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:20 Middleware::Response ERROR: Object reference not set to an instance of an object.
           01/12/2017 19:20 Service Initializing modules
          
          ------------------------------------------------------------------------------
          ---------------------------------ClientUpdater--------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:20 Client-Info Client Version: 0.11.12
           01/12/2017 19:20 Client-Info Client OS:      Windows
           01/12/2017 19:20 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:20 Middleware::Response Success
          ------------------------------------------------------------------------------
          
          
          ------------------------------------------------------------------------------
          ----------------------------------TaskReboot----------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:20 Client-Info Client Version: 0.11.12
           01/12/2017 19:20 Client-Info Client OS:      Windows
           01/12/2017 19:20 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:20 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:20 Middleware::Response ERROR: Object reference not set to an instance of an object.
          
          ------------------------------------------------------------------------------
          --------------------------------HostnameChanger-------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:20 Client-Info Client Version: 0.11.12
           01/12/2017 19:20 Client-Info Client OS:      Windows
           01/12/2017 19:20 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:20 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:20 Middleware::Response ERROR: Object reference not set to an instance of an object.
          
          ------------------------------------------------------------------------------
          ---------------------------------SnapinClient---------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:20 Client-Info Client Version: 0.11.12
           01/12/2017 19:20 Client-Info Client OS:      Windows
           01/12/2017 19:20 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:20 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:20 Middleware::Response ERROR: Object reference not set to an instance of an object.
          
          ------------------------------------------------------------------------------
          --------------------------------PrinterManager--------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:20 Client-Info Client Version: 0.11.12
           01/12/2017 19:20 Client-Info Client OS:      Windows
           01/12/2017 19:20 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:20 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:20 Middleware::Response ERROR: Object reference not set to an instance of an object.
          
          ------------------------------------------------------------------------------
          --------------------------------PowerManagement-------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:20 Client-Info Client Version: 0.11.12
           01/12/2017 19:20 Client-Info Client OS:      Windows
           01/12/2017 19:20 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:20 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:20 Middleware::Response ERROR: Object reference not set to an instance of an object.
          
          ------------------------------------------------------------------------------
          ----------------------------------UserTracker---------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:20 Client-Info Client Version: 0.11.12
           01/12/2017 19:20 Client-Info Client OS:      Windows
           01/12/2017 19:20 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:20 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:20 Middleware::Response ERROR: Object reference not set to an instance of an object.
           01/12/2017 19:20 Service Sleeping for 111 seconds
           01/12/2017 19:22 Middleware::Communication URL: http://172.20.22.169/fog/management/index.php?sub=requestClientInfo&configure&newService&json
           01/12/2017 19:22 Middleware::Response Success
           01/12/2017 19:22 Middleware::Communication URL: http://172.20.22.169/fog/management/index.php?sub=requestClientInfo&mac=B8:CA:3A:82:68:63||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
           01/12/2017 19:22 Middleware::Authentication Waiting for authentication timeout to pass
           01/12/2017 19:22 Middleware::Communication Download: http://172.20.22.169/fog/management/other/ssl/srvpublic.crt
           01/12/2017 19:22 Data::RSA FOG Server CA cert found
           01/12/2017 19:22 Middleware::Authentication Cert OK
           01/12/2017 19:22 Middleware::Authentication ERROR: Could not get security token
           01/12/2017 19:22 Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
           01/12/2017 19:22 Middleware::Communication POST URL: http://172.20.22.169/fog/management/index.php?sub=requestClientInfo&authorize&newService
           01/12/2017 19:22 Middleware::Response Private key not readable
           01/12/2017 19:22 Middleware::Response Success
           01/12/2017 19:22 Middleware::Communication URL: http://172.20.22.169/fog/service/getversion.php?clientver&newService&json
           01/12/2017 19:22 Middleware::Communication URL: http://172.20.22.169/fog/service/getversion.php?newService&json
          
           01/12/2017 19:22 Service Creating user agent cache
           01/12/2017 19:22 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:22 Middleware::Response ERROR: Object reference not set to an instance of an object.
           01/12/2017 19:22 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:22 Middleware::Response ERROR: Object reference not set to an instance of an object.
           01/12/2017 19:22 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:22 Middleware::Response ERROR: Object reference not set to an instance of an object.
          
          ------------------------------------------------------------------------------
          ---------------------------------ClientUpdater--------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:22 Client-Info Client Version: 0.11.12
           01/12/2017 19:22 Client-Info Client OS:      Windows
           01/12/2017 19:22 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:22 Middleware::Response Success
          ------------------------------------------------------------------------------
          
          
          ------------------------------------------------------------------------------
          ----------------------------------TaskReboot----------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:22 Client-Info Client Version: 0.11.12
           01/12/2017 19:22 Client-Info Client OS:      Windows
           01/12/2017 19:22 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:22 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:22 Middleware::Response ERROR: Object reference not set to an instance of an object.
          
          ------------------------------------------------------------------------------
          --------------------------------HostnameChanger-------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:22 Client-Info Client Version: 0.11.12
           01/12/2017 19:22 Client-Info Client OS:      Windows
           01/12/2017 19:22 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:22 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:22 Middleware::Response ERROR: Object reference not set to an instance of an object.
          
          ------------------------------------------------------------------------------
          ---------------------------------SnapinClient---------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:22 Client-Info Client Version: 0.11.12
           01/12/2017 19:22 Client-Info Client OS:      Windows
           01/12/2017 19:22 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:22 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:22 Middleware::Response ERROR: Object reference not set to an instance of an object.
          
          ------------------------------------------------------------------------------
          --------------------------------PrinterManager--------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:22 Client-Info Client Version: 0.11.12
           01/12/2017 19:22 Client-Info Client OS:      Windows
           01/12/2017 19:22 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:22 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:22 Middleware::Response ERROR: Object reference not set to an instance of an object.
          
          ------------------------------------------------------------------------------
          --------------------------------PowerManagement-------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:22 Client-Info Client Version: 0.11.12
           01/12/2017 19:22 Client-Info Client OS:      Windows
           01/12/2017 19:22 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:22 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:22 Middleware::Response ERROR: Object reference not set to an instance of an object.
          
          ------------------------------------------------------------------------------
          ----------------------------------UserTracker---------------------------------
          ------------------------------------------------------------------------------
           01/12/2017 19:22 Client-Info Client Version: 0.11.12
           01/12/2017 19:22 Client-Info Client OS:      Windows
           01/12/2017 19:22 Client-Info Server Version: 1.5.0-RC-10
           01/12/2017 19:22 Middleware::Response ERROR: Unable to get subsection
           01/12/2017 19:22 Middleware::Response ERROR: Object reference not set to an instance of an object.
           01/12/2017 19:22 Service Sleeping for 121 seconds
          
          Wayne WorkmanW 1 Reply Last reply Reply Quote 0
          • Wayne WorkmanW
            Wayne Workman @gabbas
            last edited by Wayne Workman

            @gabbas change is always alittle uncomfortable. But its for the best. Older versions have bugs and will never be corrected or supported (except in newer versions with the new gui).

            Is this a pending host? Can you look up this host by mac address?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
            Daily Clean Installation Results:
            https://fogtesting.fogproject.us/
            FOG Reporting:
            https://fog-external-reporting-results.fogproject.us/

            1 Reply Last reply Reply Quote 0
            • S
              Sebastian Roth Moderator
              last edited by

              @gabbas said in Fog Clients Unable to get subsection:

              ... Response Private key not readable

              From my point of view this is the key message in the log. Check permissions on that file on your fog server via ls -al /opt/fog/snapins/ssl/.srvprivate.key… and post here.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              G 1 Reply Last reply Reply Quote 1
              • G
                gabbas @Sebastian Roth
                last edited by

                @sebastian-roth said in Fog Clients Unable to get subsection:

                ls -al /opt/fog/snapins/ssl/.srvprivate.key

                Please see the outcome of your suggestion:

                local_admin@fog:~$ ls -al /opt/fog/snapins/ssl/.srvprivate.key
                -rwxrwxrwx 1 fog www-data 3247 Dec  1 20:44 /opt/fog/snapins/ssl/.srvprivate.key
                local_admin@fog:~$
                
                1 Reply Last reply Reply Quote 0
                • S
                  Sebastian Roth Moderator
                  last edited by Sebastian Roth

                  @gabbas Looks ok I reckon. Then take a look at the storage node configuration in the web interface. Please post a picture where we can see option “SSL Path”. Make sure there is no hidden space character at the end of that field…

                  But this still seems kind of strange. Possibly I still miss something here. In other places in the log I see Middleware::Response Invalid host which doesn’t make sense to me yet.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  G 1 Reply Last reply Reply Quote 0
                  • G
                    gabbas @Sebastian Roth
                    last edited by

                    @sebastian-roth 0_1512419658859_fog1.png

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by

                      @gabbas Is your server CentOS based? If so please run sudo getenforce and post output here.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      G 1 Reply Last reply Reply Quote 0
                      • G
                        gabbas @Sebastian Roth
                        last edited by

                        @sebastian-roth, I have uninstalled the client and re-install and it seems like its working fine. I am using Ubuntu server. Many thanks for your assistance. Something really strange happened but I’m glad it started working again.
                        Many thanks

                        1 Reply Last reply Reply Quote 0
                        • S
                          Sebastian Roth Moderator
                          last edited by

                          @gabbas Ok, thanks for letting us know. I talked to the fog-client main developer about this and we both were kind of puzzled by this. I’ll mark this solved then. Please open a new thread and post fresh new logs if you have an issue again.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          1 Reply Last reply Reply Quote 0
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